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Self-serve system (Calling 6-1-1): FAQs

What is Fido's Self-Serve system?

It is a fast, easy and convenient system that allows you to perform transactions quickly with no wait time; helps you get information on various Fido products and services.

Monthly service: Choose our Fido Answers service where you talk to a real person or go through our automated self-serve functionalities.

 

Prepaid service: Provides you with the flexibility and control of managing your account how you want; online or on device, when you want; 24/7.

How can I access it?

Simply call 6-1-1, free of charge, from your Fido phone or 1-888-481-3436 from another phone.

 

  • Self-serve: 24/7
  • Customer service: weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time.

What can I do with it?

You can perform the following self-serve transactions with no wait time on your part.

Monthly services
  • Add, modify or learn about Add-ons
  • Reset your Voice Messaging access code
  • Report your phone lost or stolen
  • Update your credit card information
  • Get details of your last five payments (date, amount)
  • Request an invoice copy
  • Get account number and billing cycle
  • Make an instant credit card payment
  • Confirm a payment or make a payment arrangement
  • Get information about your monthly plan and included features
  • Get information about your payment options
  • Get information about a Credit Limit Account and available credit
  • Complete or get the status of your phone number transfer to Fido
  • Get your account balance (also available through *28)
  • Get store locations and contact numbers (also available through *3339)
  • Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging (also available through *3337)
  • Get your FidoDOLLARSTM balance and information about the Fido Rewards program (also available through *3338)
Prepaid services
  • Add, modify or learn about Add-ons
  • Reset your Voice Messaging access code
  • Report your phone lost or stolen
  • Get your FidoDOLLARS balance and information about the FidoREWARDSTM program
  • Get store locations and contact numbers
  • Get information about your current plan and included features
  • Get information about your payment refill options
  • Complete or get the status of your phone number transfer to Fido
  • Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging
  • Get your Prepaid account balance (played automatically at the start of the call)
  • Get a detailed account balance and transactions history
  • Refill your account with a voucher or credit card
  • Change your prepaid plan ( need to refill) and get your airtime rate
  • Register your credit card for Prepaid refills
  • Reset your prepaid account PIN