Check Account Balance

There are 3 ways that you can check your current account balance:

  1. Log in to My Account on
  2. Use the Fido My Account app
  3. Dial *28 from your mobile phone (Interactive Voice Response system)

You may find that your account balance is different than the amount due on your bill. Here are some reasons why:

  • The account balance includes any payments, credits or adjustments made on an account since your last bill, while the amount due on the last bill shows your balance owing on a specific bill date.
  • If you make a payment, your account balance will update once the payment is processed (within 48 hours). Since the amount due is just a snapshot of your balance owing, it won’t change.

Within My Account – either online or through the app – you can find your account number to make a payment or confirm a payment you recently made. My Account

  1. My Account
  2. Select Overview from the navigation bar, or
  3. Select Billing & Payments > View bill from the navigation bar
  4. The amount due is located on the Bill Summary section of the online bill under “My Bill”. On the paper/pdf bill, you can find the amount due on first the page.

Your account number is located on the navigation bar on the left side of Overview.  You can also find your account number on the paper/pdf bill on the top left side.

My Account app:

View your account balance from the Overview or Billing & Payment sections.

Want to know more? Check out how to use the My Account app


Interactive Voice Response (IVR) system:

  • Dial *28 on your Fido phone.
  • Call 1 888 481-3436 from any other phone and press * for our self-service menu.