Customers with monthly service

Fido offers you a variety of options when upgrading your phone:

  • Sign up for a new term or renew your current term to take advantage of the lowest prices on phones, based on your current price plan category.
  • Upgrade to a new phone at the no term price without signing up for a new term.


Keep in mind: A one-time Hardware Upgrade Administration Fee applies to all phone upgrades, with or without a new Fido term.

Upgrade with a 2-year term

Fido allows you to upgrade your phone at any time during your term. All you need to do is pay off your 2-year term balance and renew your term to take advantage of savings on phones.

To check your next upgrade date:


  • Log in to My Account.
  • Go to Services, towards the top of the page, then select Mobile.
  • Scroll down to the My Device section. Your Next Upgrade date will be listed.

To upgrade your phone

Upgrade by contacting us in whichever way works best for you.

To reserve a phone

You can reserve a phone using the Fido Reservation System.

Customers with prepaid service

To upgrade your phone

  • Call Customer Service at *6-1-1, free of charge from a Fido phone, or 1-888-482-3436 from any other phone.
  • Visit the nearest Fido store.