Customers with monthly service

Fido offers you a variety of options when upgrading your phone:

  • Sign up for a new term or renew your current term to take advantage of the lowest prices on phones, based on your current price plan category.
  • Upgrade to a new phone at the no term price without signing up for a new term.


Keep in mind: A one-time Hardware Upgrade Administration Fee applies to all phone upgrades, with or without a new Fido term.

Upgrade with a 2-year term

Fido allows you to upgrade your phone at any time during your term. All you need to do is pay off your 2-year term balance and renew your term to take advantage of savings on phones.

To check your next upgrade date:


  • Log in to My Account.
  • Go to Services, towards the top of the page, then select Mobile.
  • Scroll down to the My Device section. Your Next Upgrade date will be listed.

To upgrade your phone

Upgrade by contacting us in whichever way works best for you.

Note: Adding an additional line and upgrading your device can only be done through My Account, over the phone or in-store.

To reserve a phone

You can reserve a phone using the Fido Reservation System.

Customers with prepaid service

To upgrade your phone

  • Call Customer Service at *6-1-1, free of charge from a Fido phone, or 1-888-482-3436 from any other phone.
  • Visit the nearest Fido store.