How do I activate an eSIM on my device?

Compatible devices may have the option to come with the eSIM already activated if selected during check out. Follow these steps to start using the eSIM on your new device:

1. Turn on your device for the first time and complete the initial setup.
   • Need help getting started? Find your device in our device guides and get easy-to-follow steps for topics like turning on and off your device or transferring data from an old device to the new one.
   • You’ll need to be connected to WiFi during set-up to activate your eSIM.
2. After setup, wait for the notification to set up your Fido eSIM.
3. Follow the prompts on your device.
4. Go into your settings and make sure the new eSIM has been turned on for your device.

Didn’t get a notification to setup my eSIM?

If you can't follow these steps due to not receiving a notification to setup your eSIM, your device may not be compatible with this feature. Follow these steps to activate an eSIM through My Account or My Account app.

Note: An error can occur due to an unstable WiFi connection, or other factors with your device or eSIM. Try again, or follow these steps to activate an eSIM through My Account or My Account app.

1. Sign into your My Account.
2. Select the number on which you wish to setup eSIM.
3. Select Change SIM. We’ll send you a text message with a verification code.
4. Enter the verification code you received, then select Confirm code.
5. Select eSIM then Continue. This will generate a QR code.
6. Select Scan QR code then Continue.
7. Scan the QR code using the camera of the device on which you want to setup the eSIM.
8. Follow the steps on your device to setup your eSIM. 
9. Once complete, select the box beside, I've successfully scanned the QR code with my device.
10. Select Confirm SIM change.
11. Select Done and restart your device to complete your setup.

1. From your device Settings, select Cellular. If needed, turn off an active eSIM to make room for your Fido eSIM. 
2. Select Add eSIM then Use QR Code. This will open the camera on your device. Scan the QR code on your eSIM voucher and follow the steps on your screen.
3. Once you’ve completed the last step, restart your device to finish your setup. 

1. From your device Settings, select Connections.
2. Select SIM manager If needed, turn off an active eSIM to make room for your Fido eSIM. 
3. Select Add eSIM. 
4. Select Scan QR code. This will open the camera on your device. Scan the QR code on your eSIM voucher and follow the steps on your screen.
5. Once you’ve completed the last step, restart your device to finish your setup.

1. From your device Settings, select Network & Internet.
2. Select SIMs. If needed, turn off an active eSIM to make room for your Fido eSIM. 
3. Select Add SIM. 
4. Select Download a new eSIM. This will open the camera on your device. Scan the QR code on your eSIM voucher and follow the steps on your screen.
5. Once you’ve completed the last step, restart your device to finish your setup.

With an eligible device and operating system, you can transfer your existing eSIM from your current phone to your new phone. You can find the steps in our Device Guides.

Note: This feature is only available for iPhone’s at this time. Please make sure both devices are running iOS 18 or above, connected to WiFi, signed into iCloud, have two-factor authentication enabled, are within Bluetooth range and the passcode is enabled. If you’re having issues and you’ve ensured these criteria are met, please contact us.

1. Sign into the My Account app using your new device.
2. Select the phone number for which you want to setup eSIM from the drop-down menu on the top of the screen.
3. Select the Phone tab, then scroll down and select Change SIM. We’ll send you a text message with a verification code.
4. Enter the verification code you received, then select Confirm code.
5. Select eSIM then This device if you’re setting it up on the device you’re using, or Another device to generate a QR code.
   • This device: Select Download eSIM then follow the prompts on your device through the setup process. You might get a message asking you to give us permission to download eSIM to your device. Once you approve, wait for the confirmation message that your download was successful. Do not select Download eSIM again.
   • Another device: Scan the QR code using the camera of the device on which you want to setup the eSIM.
6. Once the setup is complete, toggle I’ve successfully downloaded my eSIM to my device then select Continue.
7. Select Submit twice. You’ll get a message confirming that your eSIM is active.
8. Select Done and restart your device to complete your setup.  

1. Sign into your My Account. 
2. Select the number on which you wish to setup eSIM.
3. Select Change SIM. We’ll send you a text message with a verification code.
4. Enter the verification code you received, then select Confirm code.
5. Select eSIM then Continue. This will generate a QR code.
6. Select Scan QR code then Continue. 
7. Scan the QR code using the camera of the device on which you want to setup the eSIM.
8. Follow the steps on your device to setup your eSIM. 
9. Once complete, select the box beside, I've successfully scanned the QR code with my device.
10. Select Confirm SIM change.
11. Select Done and restart your device to complete your setup.

1. Set up eSIM on your device: Apple, Google, Samsung.
2. Once your eSIM is setup, sign into the My Account app.
3. Select the phone number for which you want to setup eSIM from the drop-down menu on the top of the screen.
4. Select the Phone tab, then scroll down and select Change SIM. We’ll send you a text message with a verification code.
5. Enter the verification code you received, then select Confirm code.
6. Select Physical SIM or eSIM voucher.
7. Enter the 20-digit number beginning with 89302 from the back of your eSIM voucher. Select Continue.
8. Review the changes and select Submit. A message confirming that you'd like to continue will appear.
9. Select Submit again then restart your device to change to the new SIM.

1. Set up eSIM on your device: Apple, Google, Samsung.
2. Sign into your My Account. 
3. Select the number on which you wish to setup eSIM.
4. Select Change SIM. We’ll send you a text message with a verification code.
5. Enter the verification code you received, then select Confirm code.
6. Select eSIM then Continue. 
7. Select Enter new eSIM number then Continue. 
8. Enter the 20-digit number beginning with 89302 from the back of your eSIM voucher. Select Save and Continue.
9. Review the changes and select Confirm SIM change.
10. Select Done and restart your device to complete your setup

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