How do I activate an eSIM on my device?

If you’ve got an Android device, activate eSIM using a second device or the Fido My Account Portal

1. Open the My Account app on your device.
2. Select the Phone tab.
3. Select Activate eSIM.
4. Confirm that your phone number is correct.
5. Select This device.
6. Select Activate eSIM Your eSIM is now set up.

Note: If scanning the QR code doesn’t work then visit a Fido store to get an eSIM voucher.

1. Open the My Account app on the second device.
2. Select the Phone tab
3. Select Activate eSIM.
4. Confirm the phone number of the device you want to activate the eSIM on.
5. Select Generate QR code.

Follow the steps below for your device:

iPhone XR, XS, XS Max, SE (Gen 2) and onwards

1. Go to Settings, then select Cellular. 
2. Select Add eSIM. 
3. Scan the QR code that was generated and restart your device to complete your activation

Samsung Galaxy S21 series onwards, Samsung Galaxy Note series onwards, Samsung Z Fold/Flip4 onwards

1. Go to Settings, then select Connections. 
2. Select SIM card manager. 
3. Select Add eSIM. 
4. Scan the QR code that was generated and restart your device to complete your activation

Google Pixel 3 onwards

1. Go to Settings, then select Network & Internet. 
2. Select SIMs. 
3. Select Download a SIM instead. 
4. Select Next then follow the steps on your device. 
5. Select Activate. 
6. Scan the QR code that was generated and restart your device to complete your activation

Note: If scanning the QR code doesn’t work then visit a Fido store to get an eSIM voucher.

1. Sign in to your My Account.
2. Select the phone number on which you want to activate the eSIM.
3. Select Activate my eSIM to generate a QR code on screen.Open the camera on the device that you are activating the eSIM on and scan the QR code.
4. Follow the steps below for your device:

iPhone XR, XS, XS Max, SE (Gen 2) and onwards

1. Go to Settings, then select Cellular. 
2. Select Add eSIM.
3. Scan the QR code that was generated and restart your device to complete your activation

Samsung Galaxy S21 series onwards, Samsung Galaxy Note series onwards, Samsung Z Fold/Flip4 onwards

1. Go to Settings, then select Connections. 
2. Select SIM card manager. 
3. Select Add eSIM.
4. Scan the QR code that was generated and restart your device to complete your activation

Google Pixel 3 onwards

1. Go to Settings, then select Network & Internet. 
2. Select SIMs. 
3. Select Download a SIM instead. 
4. Select Next then follow the steps on your device. 
5. Select Activate.
6. Scan the QR code that was generated and restart your device to complete your activation

Follow the steps below for your device:

iPhone XR, XS, XS Max, SE (Gen 2) and onwards

1. Go to Settings, then select Cellular. 
2. Select Add eSIM. 
3. Scan the QR code on the front of your eSIM voucher. If scanning doesn’t work, enter the number on the back of your voucher.
4. Restart your device to complete your activation.

Samsung Galaxy S21 series onwards, Samsung Galaxy Note series onwards, Samsung Z Fold/Flip4 onwards

1. Go to Settings, then select Connections. 
2. Select SIM card manager. 
3. Select Add eSIM. 
4. Scan the QR code on the front of your eSIM voucher. If scanning doesn’t work, enter the number on the back of your voucher.
5. Restart your device to complete your activation.

Google Pixel 3 onwards

1. Go to Settings, then select Network & Internet. 
2. Select SIMs. 
3. Select Download a SIM instead. 
4. Select Next then follow the steps on your device. 
5. Select Activate.
6. Scan the QR code on the front of your eSIM voucher. If scanning doesn’t work, enter the number on the back of your voucher. Restart your device to complete your activation.