Network Help & Outages

Check your network status

Network issues or outages? Ask our virtual assistant Jack for help!

Troubleshoot network issues

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Find or change your WiFi password

These steps will help if you want to set a different WiFi password or connect a new device but can't remember your WiFi password.

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Got a new device?

Get the most out of your device. Check out these step-by-step, interactive tutorials on how to set up your phone or tablet, enable features and solve minor issues to keep it running smoothly.

Still have a temporary cable line?

Learn more about temporary cable replacement including checking the status of your cable line burial work.

Optimize internet speed and WiFi

WiFi signal strength and speed can be affected by a variety of factors, but thankfully you can fix most of these issues in a few simple steps.