Check your network status
Network issues or outages? Ask our virtual assistant Jack for help!
Check your coverage
Having trouble connecting? Confirm that your current location has Fido network coverage.
No service on your mobile phone? Try these steps
Having trouble connecting? Follow these easy troubleshooting steps to help fix the issue.
Check if your mobile data is paused (Data Overage Protection)
Everything you need to know about Data Overage Protection and how to unpause your data.
Check if you still have usage in your plan
Stay on top of your data by viewing your real-time data usage.
Check if call forwarding is turned on
To confirm your calls are not being forwarded, learn more about the call forwarding feature.
Check if your new SIM card is activated
If you’ve recently changed phones or SIM cards, learn more about how to activate your new SIM card.
Check if your voice messaging is set up
If you’re having trouble accessing your voicemail, learn how to set up your messaging service and voicemail password.
Check if data roaming is switched on
Travelling and unable to get service? Learn everything you need to know about data roaming when you travel.
Check if your unlocked device can be used on the Fido mobile network
If you’re using a mobile phone that was purchased outside of Canada or from a different carrier, make sure it’s compatible with the Fido network.
US Roaming on 3G/HSPA networks with your Fido postpaid connection
Travelling to US? Here’s how shutting down of 3G/HSPA network in US will affect roaming service on your Fido postpaid wireless connection starting February 2022.
US Roaming on Fido prepaid connections after February 2022
Travelling to US? Here’s how shutting down of 3G/HSPA network in US will affect roaming service on your Fido prepaid connection starting February 2022.
Learn about Extended Coverage
Use Extended Coverage to stay connected in more places by making sure data roaming is on in your device settings.
Learn about Fido Roam
Travelling? Learn how to use Fido Roam to stay connected.
Fido's mobile network is constantly improving. Learn more about what our network investments mean, and how they benefit you.
Learn about Fido VoLTE
Learn how to access Fido VoLTE for better audio and seamless calls between our mobile network and WiFi.
Restart your mobile phone
Get help restarting your iPhone or Android phone with these easy steps.
Having trouble making calls from your mobile phone?
Check out these quick and easy troubleshooting steps to help fix the issue.
Configure your device
Check out these step-by-step, interactive tutorials on how to set up your phone or tablet, enable features and solve minor issues to keep it running smoothly.
Ask questions, find helpful answers, and get advice from fellow Fido members.