Mobile Troubleshooting
Check your network status
Network issues or outages? Ask our virtual assistant Jack for help!
Having mobile issues?
No service
Having trouble connecting? Confirm that your current location has Fido network coverage.
Having trouble connecting? Follow these easy troubleshooting steps to help fix the issue.
Everything you need to know about Data Overage Protection and how to unpause your data.
Stay on top of your data by viewing your real-time data usage.
To confirm your calls are not being forwarded, learn more about the call forwarding feature.
If you’ve recently changed phones or SIM cards, learn more about how to activate your new SIM card.
If you’re having trouble accessing your voicemail, learn how to set up your messaging service and voicemail password.
Travelling and unable to get service? Learn everything you need to know about data roaming when you travel.
If you’re using a mobile phone that was purchased outside of Canada or from a different carrier, make sure it’s compatible with the Fido network.
Travelling to US? Here’s how shutting down of 3G/HSPA network in US will affect roaming service on your Fido postpaid wireless connection starting February 2022.
Travelling to US? Here’s how shutting down of 3G/HSPA network in US will affect roaming service on your Fido prepaid connection starting February 2022.
Poor service
Use Extended Coverage to stay connected in more places by making sure data roaming is on in your device settings.
Travelling? Learn how to use Fido Roam to stay connected.
Fido's mobile network is constantly improving. Learn more about what our network investments mean, and how they benefit you.
Learn how to access Fido VoLTE for better audio and seamless calls between our mobile network and WiFi.
Get help restarting your iPhone or Android phone with these easy steps.
Check out these quick and easy troubleshooting steps to help fix the issue.
Check out these step-by-step, interactive tutorials on how to set up your phone or tablet, enable features and solve minor issues to keep it running smoothly.
Still having issues?
Fido Community
Ask questions, find helpful answers, and get advice from fellow Fido members.