BlackBerry is decommissioning services

As of January 4, 2022, older BlackBerry devices may not function reliably, including talk, text, data and 911 services.

Support

Billing & PaymentBills, charges & payments

AccountRegister, login & manage

MobilePhones, tablets & plans

InternetInstallation, troubleshooting & packages

Home PhoneSetup & troubleshooting

Got the latest iPhone?

Get the most out of your iPhone. Check out these step-by-step, interactive tutorials on how to set up your phone, enable features and solve minor issues to keep it running smoothly.

Show me how

Trending topics

Check your network status

Check for outages and get help with mobile, home internet and WiFi network issues.

Check status

Voice messaging is a self-serve only transaction.

How to use Voice Messaging

From first-time set-up to changing your voicemail password, we’ve got you covered.

Learn more

Understanding Your Online Bill

Learn more about your new Online Bill.

View bill

View article

Manage your services online

With My Account, it’s easy to view and pay your bills, upgrade your device, change your plan, and update your contact information online or through the app.

Learn more

Check out these videos for more support

Change your caller ID

Follow these steps to change your call display name in 24 hours. This transaction is only available online.

Learn more

Manage your account and services online

You can track your data usage, view and pay your bills, upgrade your device, change your plan and more!

Learn more

Change your SIM card online

Got a new device and need to switch your SIM card? You can easily do it online with My Account.

Learn more

View or pay your bills, manage your services and more on the Fido My Account mobile app.

Download the App

Ask questions, find helpful answers, and get advice from fellow Fido members.

Join the community

Report an issue or concern

If you have an issue or concern you'd like help with, we're here for you. You can report a concern here.

Accessibility

We are committed to ensuring our products and services are accessible. Learn more here >