Support

Check out all the ways you can monitor, manage and make changes to your Fido services online.

Got the latest iPhone?

Get the most out of your iPhone. Check out these step-by-step, interactive tutorials on how to set up your phone, enable features and solve minor issues to keep it running smoothly.

Show me how

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Check your network status

Check for outages and get help with mobile, home internet and WiFi network issues.

Check status

Voice messaging is a self-serve only transaction.

How to use Voice Messaging

From first-time set-up to changing your voicemail password, we’ve got you covered.

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Understanding Your Online Bill

Learn more about your new Online Bill.

View bill

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Manage your services online

With My Account, it’s easy to view and pay your bills, upgrade your device, change your plan, and update your contact information online or through the app.

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Check out these videos for more support

Change your caller ID

Follow these steps to change your call display name in 24 hours. This transaction is only available online.

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Manage your account and services online

You can track your data usage, view and pay your bills, upgrade your device, change your plan and more!

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Change your SIM card online

Got a new device and need to switch your SIM card? You can easily do it online with My Account.

Learn more

View or pay your bills, manage your services and more on the Fido My Account mobile app.

Download the App

Billing & Accounts

Understanding partial charges on your bill

Recover your My Account username or password

View Fido Payment Program information on your bill

Go to Billing & Accounts support

Mobile

What to do if you received a suspicious text from Fido

Phone repair and courtesy phones

Switching phones – what you need to know

Go to Mobile support

Internet

How to set up your modem and WiFi

Optimize your internet speed and WiFi

Connect a device to your WiFi network

Go to Internet support

Ask questions, find helpful answers, and get advice from fellow Fido members.

Join the community

Report an issue or concern

If you have an issue or concern you'd like help with, we're here for you. You can report a concern here.

Accessibility

We are committed to ensuring our products and services are accessible. Learn more here >