Support

Check out all the ways you can monitor, manage and make changes to your Fido services online.

Billing & Accounts

Mobile

Internet

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COVID-19

Learn more about what we’re doing to help keep our customers, employees and communities connected and safe.

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Make a payment

Whether you subscribe to online billing or not, the fastest and most convenient way to pay your bill is through Fido My Account.

Pay now

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Online login support

Not able to log into your My Account profile? We have solutions to common login issues.

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Manage your services online

With My Account, it’s easy to view and pay your bills, upgrade your device, change your plan, and update your contact information online or through the app.

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Check out these videos for more support

Understanding your online bill

Need help understanding your Fido online bill? Check out this video to learn how to read the different sections of your bill from Fido.

View your bill

Registering for Fido My Account

In this video we teach you how to register for your Fido My Account. With your Fido My Account you can manage your bill and Fido services on the go.

Change your SIM card online

Got a new device and need to switch your SIM card? You can easily do it online with My Account.

Learn more

View or pay your bills, manage your services and more on the Fido My Account mobile app.

Download the App

Billing & Accounts

Understanding partial charges on your bill

Recover your My Account username or password

View Fido Payment Program information on your bill

Go to Billing & Accounts support

Mobile

What to do if you received a suspicious text from Fido

Phone repair and courtesy phones

Switching phones – what you need to know

Go to Mobile support

Internet

How to set up your modem and WiFi

Optimize your internet speed and WiFi

Connect a device to your WiFi network

Test your internet speed

Go to Internet support

Join the community and discover solutions, share tips, or get advice from other members.

Community Forum

Report an issue or concern

If you have an issue or concern you'd like help with, we're here for you.
You can report a concern. If you've already reported a concern, see more options here.