Support

Check out all the ways you can monitor, manage and make changes to your Fido services online.

Billing & Accounts

Mobile

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COVID-19

Learn more about what we’re doing to help keep our customers, employees and communities connected and safe.

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Make a payment

Whether you subscribe to online billing or not, the fastest and most convenient way to pay your bill is through Fido My Account.

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Online login support

Not able to log into your My Account profile? We have solutions to common login issues.

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Manage your services online

With My Account, it’s easy to view and pay your bills, upgrade your device, change your plan, and update your contact information online or through the app.

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Check out these videos for more support

Understanding your online bill

Need help understanding your Fido online bill? Check out this video to learn how to read the different sections of your bill from Fido.

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Registering for Fido My Account

In this video we teach you how to register for your Fido My Account. With your Fido My Account you can manage your bill and Fido services on the go.

Change your SIM card online

Got a new device and need to switch your SIM card? You can easily do it online with My Account.

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View or pay your bills, manage your services and more on the Fido My Account mobile app.

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Billing & Accounts

Understanding partial charges on your bill

When you change your mobile or internet plan before the end of your billing cycle, you’ll see partial charges on your next bill.

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Recover your My Account username or password

We’re all bound to forget a username or password from time to time. That’s why we make it easy for you to recover or reset yours.

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View Fido Payment Program information on your bill

Using the Fido Payment Program? Here’s how it will appear on your monthly bill.

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Mobile

What to do if you received a suspicious text from Fido

Got a strange text about transferring your Fido number to another carrier? Here’s what else you need to know.

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Phone repair and courtesy phones

The Fido Repair Program helps you stay connected if something unexpected happens to your device.

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Switching phones – what you need to know

This information applies to current Fido customers who are changing phones or updating their SIM card information.

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Report an issue or concern

If you have an issue or concern you'd like help with, we're here for you.
You can report a concern. If you've already reported a concern, see more options here.