Resolve a Concern

We want to make things right! Let us know if we haven’t been able to resolve your issue or concern.

If this is your first time contacting us, please visit Fido Support to find the tools that will help you with your issue or concern.

If you’ve already contacted us and your concern hasn’t been resolved to your satisfaction, you can escalate it through our Live Chat team.


Live Chat Hours of Operation:

Weekdays: 8am to 12am

Weekends: 9am to 8pm

Unable to resolve an issue

If we haven’t resolved your Fido-related issue to your satisfaction, the CCTS may be able to help:


Commission for Complaints for Telecom-Television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Commission for Complaints for Telecom-Television Services Home