Easily manage your account and services online with Fido My Account or through the mobile app 24/7. It's also a smart way to save yourself time and money - My Account is free to use!

Transactions marked below as ‘Self-Serve only’ are no longer available over the phone or through Live Chat.

Some transactions are account level and require authentication via My Account username and password credentials, while others are subscriber-level and can be accessed by all plan members.

Billing, payment, login & more

Only on Fido.ca

Register for My Account

Set up SMS Recovery Number - Self-Serve Only

Update contact information (Billing email, Phone number(s), Billing language, Billing address) - Self-Serve only

Tax exemptions for Indigenous customers

Only on MyAccount App

Get Fido Xtra weekly offers

Available on Fido.ca & MyAccount App

Recover login details (Username, Password) - Self-Serve Only

Make a one-time payment  (Credit Card) - Self-Serve only

Update payment method  - Self-Serve only

Check account balance

View or Print Your Bill With Online Billing

Postpaid Mobile Transactions

Only on Fido.ca

Change name display  - Self-Serve only

Change phone number

Report or remove lost or stolen devices

Update SIM card

Use the Fido Repair Program

Use the Fido Reservation System

Only on MyAccount App

Use Data Bytes

Device Toolbox

Available on Fido.ca & MyAccount App

Activate eSIM on my device

View mobile usage

Add Data Add-on

Remove Data Add

Switch my physical SIM to eSIM

Change voice messaging password - Self-Serve only

View plan details

Change monthly phone plan

Upgrade device

View your device balance

Network Help & Outages

Internet and Prepaid Mobile Transactions

Only on Fido.ca

View internet usage

Auto-Top Up (Prepaid)

Network Help & Outages