fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/reset-fido-password] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.215.177.171] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;2092074459;358631546;7;-1151093806;275;6383;2h01;3h7cb285db;4h1560487a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.215.177.171, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=71AA15611B48CF4D4019CA5FCE77C702=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-61456ff2-d71ac9] [X-Forwarded-For] = [3.215.177.171, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x7cb285db&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content reset-fido-password /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=71AA15611B48CF4D4019CA5FCE77C702=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/reset-fido-password] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.215.177.171] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;2092074459;358631546;7;-1151093806;275;6383;2h01;3h7cb285db;4h1560487a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.215.177.171, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=71AA15611B48CF4D4019CA5FCE77C702=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-61456ff2-d71ac9] [X-Forwarded-For] = [3.215.177.171, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x7cb285db&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content reset-fido-password on =3=srv=14=sn=71AA15611B48CF4D4019CA5FCE77C702=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rk2 2017-08-24 18:32:54 true site/support j6ho4rk2 templatedata/site/support/data/billing-account/reset-fido-password 1628013955 2021-08-10 15:06:22 /default/main/internet/fido/STAGING /default/main/internet/fido reset-fido-password 1628013976031 2021-08-10 15:06:22 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/reset-fido-password templatedata/site/support/data/billing-account/reset-fido-password 1 true reset-fido-password ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Management how_tos AccountChangeManagement selfserve 857 Recover a username or password | Fido Support Find out how to recover/reset your forgotten Fido My Account username or password. How to recover your My Account username or reset your password <p>We&rsquo;re all bound to forget a username or password from time to time. That&rsquo;s why we make it easy for you to recover or reset yours. Just follow the steps below.</p> <p>&nbsp;</p> <ol> <li> Go to <a href="https://www.fido.ca/accountrecovery">fido.ca/accountrecovery.</a><strong>If you are doing on My Account App, click FORGOT YOUR PASSWORD? from the login page of the app.</strong></li> <p>&nbsp;</p> <li> <p>Enter your <strong>Fido My Account</strong> username and select <strong>Continue</strong>. If you don&rsquo;t remember your username click the <strong>Forgot your username</strong>? link and go to step A.</p> <ol type="A"> <li style="list-style-type: upper-alpha;margin-left: 40px;padding-left: 5px;">Enter the email address you used for your My Account profile and select <strong>Continue</strong>. If you don&rsquo;t remember the email you used, select <strong>Use your account information instead</strong>, and go to step B.</li> <li style="list-style-type: upper-alpha;margin-left: 40px;padding-left: 5px;">Enter your account information and select <strong>Continue</strong>.</li> </ol> </li> <p>&nbsp;</p> <li> <p>Once you&rsquo;ve entered your username (or account information) we&rsquo;ll send you a 6-digit verification code.</p> <ol type="A"> <li style="list-style-type: circle; margin-left: 40px;padding-left: 5px;">If you&rsquo;ve <a href="https://www.fido.ca/consumer/content/add-recovery-phone-number">set up a wireless recovery number</a> you&rsquo;ll get the code by text.</li> <li style="list-style-type: circle ;margin-left: 40px;padding-left: 5px;">If you haven&rsquo;t yet set up a wireless recovery number we&rsquo;ll email you the code instead.</li> <p>&nbsp;</p> <p>Enter the code into the boxes on-screen and select <strong>Continue</strong>.</p> </ol> </li> <p>&nbsp;</p> <li> <p>You&rsquo;ll then need to set a new password.</p> <ul> <li style=" list-style-type: circle; margin-left: 15px; ">Enter and confirm your new password and select <strong>Continue</strong>.</li> <li style=" list-style-type: circle; margin-left: 15px; ">Once you&rsquo;ve set a new password you&rsquo;ll see a success screen which includes a link to <strong>My Account</strong>. We&rsquo;ll also send you an email letting you know that your password has been changed. </li> </ul> </li> </ol> Forgot lost password can’t access recover login id credentials passcode password reset re-set username user name Récupérer un nom d’utilisateur ou un mot de passe oublié | Soutien Fido Apprenez à récupérer ou à réinitialiser votre nom d’utilisateur ou votre mot de passe oublié Mon Compte Fido. Comment réinitialiser votre mot de passe ou récupérer votre nom d’utilisateur Mon Compte <p>Oublier un nom d&rsquo;utilisateur ou un mot de passe, &ccedil;a arrive! C&rsquo;est pourquoi on vous facilite la t&acirc;che pour les r&eacute;cup&eacute;rer ou les r&eacute;initialiser. Il s&rsquo;agira simplement de suivre les &eacute;tapes ci-dessous.</p> <p>&nbsp;</p> <ol> <li>Allez &agrave; <a href="https://www.fido.ca/recupereruncompte">fido.ca/recupereruncompte.</a> <strong>Si vous utilisez l'application Mon compte, cliquez sur MOT DE PASSE OUBLI&Eacute; ? &agrave; partir de la page de connexion de l'application.</strong></li> <p>&nbsp;</p> <li> <p>Entrez votre nom d&rsquo;utilisateur <strong>Mon Compte de Fido</strong> et s&eacute;lectionnez <strong>Continuer</strong>. Si vous ne vous souvenez pas de votre nom d&rsquo;utilisateur, cliquez sur le lien <strong>Vous avez oubli&eacute; votre nom d&rsquo;utilisateur</strong>? et allez &agrave; l&rsquo;&eacute;tape A.</p> <ol type="A"> <li style="list-style-type: upper-alpha;margin-left: 40px;padding-left: 5px;">Entrez l&rsquo;adresse courriel utilis&eacute;e pour votre profil Mon Compte et s&eacute;lectionnez <strong>Continuer</strong>. Si vous ne vous souvenez pas de l&rsquo;adresse courriel que vous avez <strong>utilis&eacute;e, s&eacute;lectionnez Utilisez plut&ocirc;t les renseignements de votre compte</strong>, et passez &agrave; l&rsquo;&eacute;tape B. </li> <li style="list-style-type: upper-alpha;margin-left: 40px;padding-left: 5px;">Entrez les renseignements sur votre compte, puis s&eacute;lectionnez <strong>Continuer</strong>.</li> </ol> </li> <p>&nbsp;</p> <li> <p>Une fois que vous aurez entr&eacute; votre nom d&rsquo;utilisateur (ou les renseignements sur votre compte), on va vous envoyer un code de v&eacute;rification &agrave; 6 chiffres.</p> <ol type="A"> <li style="list-style-type: circle;margin-left: 40px;padding-left: 5px;">Si vous avez <a href="https://www.fido.ca/consumer/content/add-recovery-phone-number?setLanguage=fr">ajout&eacute; un num&eacute;ro de r&eacute;cup&eacute;ration sans-fil &agrave; votre compte</a>, vous recevrez le code par texto.</li> <li style="list-style-type: circle;margin-left: 40px;padding-left: 5px;">Si vous n&rsquo;avez pas encore ajout&eacute; de num&eacute;ro de r&eacute;cup&eacute;ration sans-fil &agrave; votre compte, on va plut&ocirc;t vous envoyer le code par courriel.</li> </ol> <p>&nbsp;</p> <p>Entrez le code dans les cases &agrave; l&rsquo;&eacute;cran et s&eacute;lectionnez <strong>Continuer</strong>.</p> </li> <p>&nbsp;</p> <li> <p>Ensuite, vous devrez cr&eacute;er un nouveau mot de passe.</p> <ul> <li style=" list-style-type: circle; margin-left: 15px; ">Entrez et confirmez votre nouveau mot de passe, puis s&eacute;lectionnez <strong>Continuer</strong>. </li> <li style=" list-style-type: circle; margin-left: 15px; ">Apr&egrave;s avoir cr&eacute;&eacute; un nouveau mot de passe, vous obtiendrez un &eacute;cran qui indique que le mot de passe a &eacute;t&eacute; cr&eacute;&eacute; avec succ&egrave;s et qui comprend un lien vers <strong>Mon Compte</strong>. On vous enverra aussi un courriel pour vous aviser que votre mot de passe a &eacute;t&eacute; chang&eacute;.</li> </ul> </li> </ol> mot de passe oublié, mot de passe perdu, accès impossible récupérer, authentifiants d’ouverture de session, code mot de passe, réinitialiser, nom d’utilisateur 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to recover your My Account username or reset your password

We’re all bound to forget a username or password from time to time. That’s why we make it easy for you to recover or reset yours. Just follow the steps below.

 

  1. Go to fido.ca/accountrecovery.If you are doing on My Account App, click FORGOT YOUR PASSWORD? from the login page of the app.
  2.  

  3. Enter your Fido My Account username and select Continue. If you don’t remember your username click the Forgot your username? link and go to step A.

    1. Enter the email address you used for your My Account profile and select Continue. If you don’t remember the email you used, select Use your account information instead, and go to step B.
    2. Enter your account information and select Continue.
  4.  

  5. Once you’ve entered your username (or account information) we’ll send you a 6-digit verification code.

    1. If you’ve set up a wireless recovery number you’ll get the code by text.
    2. If you haven’t yet set up a wireless recovery number we’ll email you the code instead.
    3.  

      Enter the code into the boxes on-screen and select Continue.

  6.  

  7. You’ll then need to set a new password.

    • Enter and confirm your new password and select Continue.
    • Once you’ve set a new password you’ll see a success screen which includes a link to My Account. We’ll also send you an email letting you know that your password has been changed.