fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/change-contact-information?setLanguage=en] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.215.177.171] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1975276096;277440201;7;-1151093806;521;4af8;2h01;3h75bc5240;4h108966c9] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.215.177.171, 23.44.130.134] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=5051ED90EB73D62CC5914A24668B4F48=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [6f9e6d111-61456928-943afe0f] [X-Forwarded-For] = [3.215.177.171, 23.44.130.134] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content change-contact-information en /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=5051ED90EB73D62CC5914A24668B4F48=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 en

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/change-contact-information?setLanguage=en] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.215.177.171] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1975276096;277440201;7;-1151093806;521;4af8;2h01;3h75bc5240;4h108966c9] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.215.177.171, 23.44.130.134] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=5051ED90EB73D62CC5914A24668B4F48=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [6f9e6d111-61456928-943afe0f] [X-Forwarded-For] = [3.215.177.171, 23.44.130.134] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content change-contact-information en on =3=srv=14=sn=5051ED90EB73D62CC5914A24668B4F48=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 en /default/main/internet/fido/WORKAREA/common en_US j6ho4rmq 2017-08-24 18:32:51 true site/support j6ho4rmq templatedata/site/support/data/billing-account/change-contact-information 1619116216 2021-04-28 07:48:16 /default/main/internet/fido/STAGING /default/main/internet/fido change-contact-information 1619116243397 2021-04-28 07:48:16 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/change-contact-information templatedata/site/support/data/billing-account/change-contact-information 1 true change-contact-information ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Management regular customer_care how_tos AccountChangeManagement AccountChange 663 Change address and contact information | Fido Support Make sure to provide Fido with your new address as soon as you have it, even if you haven’t yet moved in How to change your address and other contact information <p><strong> SELF-SERVE ONLY:</strong> This transaction or service can only be completed online; it&rsquo;s not accessible over the phone or through live chat.</p> <p>&nbsp;</p> <p><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/82gY8s5nFP4?rel=0"></embed><br /></span></p> <p>&nbsp;</p> <p>Even though we&rsquo;re moving to online billing as of April 9, 2019, we will still send important service notices to the billing address on file. To reduce the risk of fraud on your Fido account, we will also cross-reference against the billing address on file at your financial institution when you make a payment. So, it is important you keep your billing address up to date!</p> <p>Also important is that we have the right contact email address on file so that you receive notifications when your bill is ready to view online.</p> <div class="faq-container"> <div class="faq-question"> <h3>How to change your billing address and other contact information using My Account [SELF-SERVE ONLY]</h3> <span class="action"> <em class="rui-icon-plus" title="View all details for changing your billing address and other contact info using My Account: SELF-SERVE ONLY transaction"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Even though we&rsquo;ve moved to online billing, we&rsquo;ll still send you messages by mail or email from time to time. For additional security on your Fido account, we will also perform the following:</p> <ul> <li>Cross-reference against the billing address on file at your financial institution when you make a payment. So, it is important you keep your billing address up to date.</li> <li>Send a one-time verification code to you before you can proceed with changing your billing address.</li> </ul> <p>Also important is that we have the right contact email address on file so that you receive notifications when your bill is ready to view online.</p> <h3>Change your billing address:</h3> <p style="text-align: center;"><embed width="560" height="315" src="https://www.youtube.com/embed/3EP7U5bw0rw?rel=0"></embed></p> <ol style=" margin-left: 20px; "> <li>Log in to <a href="https://www.fido.ca/myaccount"><strong>My Account</strong></a>.</li> <li>Select the <strong>Profile &amp; Settings</strong> tab.</li> <li>Scroll down to <strong>Billing Settings</strong>.</li> <li>Select <strong>Update billing address</strong> to edit</li> <li>For added security, a pop up window will open for identity verification. Tap <strong>Continue</strong>.</li> <li>A 6-digit verification code will be sent to your email or as a text message on your phone, depending on the preference you specified on your account setup. </li> <li>Enter this 6-digit code into the verification screen, then select <strong>Continue</strong>.</li> <li>Once you&rsquo;ve entered the verification code successfully, you will then be prompted to change your billing address. </li> <li>Start entering your new address to find a Canada Post match.</li> <li>Choose the correct address from the options provided.</li> <li>Select <strong>Continue</strong>.</li> <li>Review your billing address and select <strong>Submit</strong>. (To return to the previous screen, select <strong>Edit Address</strong>). </li> <li>Success! Click <strong>Done</strong> and you'll return to the Profile &amp; Settings page and your new address should display in real-time.</li> </ol> <p>A maximum of two changes of billing address per year can be made on fido.ca.</p> <h3>Things to Know</h3> <ul> <li>If you&rsquo;re moving to a different region (outside your current local calling area) you may want to change your Fido phone number to avoid long distance charges.</li> <li>If you have enabled the Fido Wi-Fi Calling service available on your device, make sure to update your 9-1-1 emergency address.</li> <li>If you&rsquo;re having issues updating your billing address online, please <a href="https://www.fido.ca/consumer/contact-us">contact us</a>. </li> </ul> <p><strong>Internet Customers:</strong> Aside from your billing address, you will also need to update your service address (i.e., the address where your home internet service is connected or activated) when you move. Updating your service address can only be completed by contacting us.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Change your contact email address, language and phone number(s)</h3> <span class="action"> <em class="rui-icon-plus" title="View all details for changing your contact email address, language and phone number"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="gray-bg"><ol> <li>Log in to <a href="https://www.fido.ca/myaccount"><strong>My Account</strong></a></li> <li>Go to <strong>Profile &amp; Settings</strong> tab</li> <li>Scroll down to <strong>Contact Preferences</strong></li> <li>Select <strong>Update contact preferences</strong> to edit</li> <li>Enter your new contact email and/or phone number(s) or change your preferred language.</li> <li>Select <strong>Save</strong>.</li> <li>Your new contact details should appear on the profile page.</li> </ol> <p>*For your security, please enter all 10 numeric digits when entering a phone number.</p> </div> <h3>Things to Know</h3> <ul> <li>The changes will be effective immediately, except for your preferred online billing language, which will take affect from the next billing cycle.</li> <li>Your contact email address is the one we use to send bill notifications and can be different from your Fido My Account username email.</li> <li>Soon, you&rsquo;ll be able to receive SMS notifications when your bill is ready to view, in addition to email notifications.</li> <li>We&rsquo;ll charge a fee to update contact information - like your email address, phone number and language preferences - by phone or chat &ndash; It's free to update contact information online and in a retail store.</li> </ul> </div> </div> </div> address change account phone number address Changer adresse et les informations au compte | Soutien Fido Assurez-vous d&rsquo;informer Fido de votre nouvelle adresse d&egrave;s que vous la connaissez, m&ecirc;me si vous n&rsquo;avez pas encore d&eacute;m&eacute;nag&eacute;. De cette fa&ccedil;on, vous vous assurez de recevoir toutes vos factures &agrave; temps et de ne rater aucune information importante que nous aurions &agrave; vous transmettre. Changer votre adresse et les informations au compte. <p><strong> LIBRE-SERVICE SEULEMENT: </strong>cette transaction ou ce service peut &ecirc;tre effectu&eacute; en ligne seulement; ceci ne peut pas se faire par t&eacute;l&eacute;phone ni par Clavardage en direct.</p> <p>&nbsp;</p> <p><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/_WcUd_3Bb-U?rel=0"></embed><br /></span></p> <p>&nbsp;</p> <p>Assurez-vous d&rsquo;informer Fido de votre nouvelle adresse d&egrave;s que vous la connaissez, m&ecirc;me si vous n&rsquo;avez pas encore d&eacute;m&eacute;nag&eacute;. De cette fa&ccedil;on, vous vous assurez de recevoir toutes vos factures &agrave; temps et de ne rater aucune information importante que nous aurions &agrave; vous transmettre.</p> <div class="faq-container"> <div class="faq-question"> <h3>Comment modifier votre adresse de facturation et vos autres coordonn&eacute;es dans Mon Compte&nbsp; [LIBRE-SERVICE SEULEMENT]</h3> <span class="action"> <em class="rui-icon-plus" title="Afficher tous les d&eacute;tails concernant le changement de votre adresse de facturation et de vos autres coordonn&eacute;es au moyen de Mon Compte : Transaction du LIBRE-SERVICE SEULEMENT"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <p>M&ecirc;me si nous sommes pass&eacute;s &agrave; la facturation en ligne, nous continuerons de vous envoyer des messages par la poste ou par courriel de temps &agrave; autre. Pour mieux prot&eacute;ger votre compte Fido, nous effectuerons &eacute;galement ce qui suit :</p> <ul> <li>V&eacute;rification crois&eacute;e de l&rsquo;adresse de facturation de votre dossier aupr&egrave;s de votre institution financi&egrave;re lorsque vous ferez un paiement. Alors, il est important de tenir votre adresse de facturation &agrave; jour.</li> <li>Envoi d'un code de v&eacute;rification unique avant de pouvoir changer votre adresse de facturation.</li> </ul> <p>Il est aussi important qu&rsquo;on ait la bonne adresse courriel pour communiquer avec vous pour pouvoir vous envoyer des avis quand votre facture est pr&ecirc;te &agrave; &ecirc;tre consult&eacute;e en ligne.</p> <h3>Modifier votre adresse de facturation :</h3> <ol style=" margin-left: 20px; "> <li>Acc&eacute;dez &agrave; <a href="https://www.fido.ca/moncompte">Mon Compte</a>.</li> <li>S&eacute;lectionnez l&rsquo;onglet Profil et param&egrave;tres.</li> <li>Faites d&eacute;filer l&rsquo;affichage jusqu&rsquo;&agrave; Facturation.</li> <li>S&eacute;lectionnez Modifier l&rsquo;adresse de facturation pour faire des modifications. Une fen&ecirc;tre contextuelle s&rsquo;ouvrira.</li> <li>Pour plus de s&eacute;curit&eacute;, une fen&ecirc;tre s&rsquo;affiche aux fins de v&eacute;rification de l&rsquo;identit&eacute;. Appuyez sur <strong>Continuer</strong>.</li> <li>Un code de v&eacute;rification &agrave; 6 chiffres sera envoy&eacute; &agrave; votre adresse de courriel ou dans un message texte sur votre t&eacute;l&eacute;phone, selon la pr&eacute;f&eacute;rence que vous aurez indiqu&eacute;e lors de la configuration de votre compte. </li> <li>Entrez ce code &agrave; 6 chiffres &agrave; l&rsquo;&eacute;cran de v&eacute;rification, puis s&eacute;lectionnez <strong>Continuer</strong>.</li> <li>Une fois le code de v&eacute;rification entr&eacute;, vous serez invit&eacute; &agrave; changer votre adresse de facturation. </li> <li>Commencez &agrave; entrer la nouvelle adresse pour trouver l&rsquo;adresse Postes Canada correspondante.</li> <li>Choisissez la bonne adresse parmi les options propos&eacute;es.</li> <li>S&eacute;lectionnez <strong>Continuer</strong>.</li> <li>Passez en revue votre adresse de facturation et s&eacute;lectionnez Soumettre. (Pour retourner &agrave; l&rsquo;&eacute;cran pr&eacute;c&eacute;dent, s&eacute;lectionnez Modifier l'adresse.</li> <li>C&rsquo;est fait! Cliquez sur Termin&eacute; pour retourner &agrave; la page Profil et param&egrave;tres. Votre nouvelle adresse devrait s&rsquo;afficher en temps r&eacute;el.</li> </ol> <p>Vous pouvez faire au plus 2 changements d&rsquo;adresse de facturation par ann&eacute;e sur Fido.ca.</p> </div> <h3>Ce qu&rsquo;il faut savoir :</h3> <ul> <li>Si vous d&eacute;m&eacute;nagez dans une autre r&eacute;gion (&agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux actuelle), vous voudrez peut-&ecirc;tre changer votre num&eacute;ro de t&eacute;l&eacute;phone Fido pour &eacute;viter les frais d&rsquo;interurbain.</li> <li>Si vous avez activ&eacute; le service Appels WiFi Fido sur votre appareil, assurez-vous de mettre &agrave; jour votre adresse associ&eacute;e au service d&rsquo;urgence 9 1 1.</li> <li>Si vous &eacute;prouvez des difficult&eacute;s &agrave; mettre &agrave; jour votre adresse de facturation en ligne, veuillez <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr">communiquer avec nous</a>. </li> </ul> <p><strong>Clients du service Internet :</strong> En plus de votre adresse de facturation, vous devrez &eacute;galement mettre &agrave; jour votre adresse de service (c&rsquo;est-&agrave;-dire l&rsquo;adresse o&ugrave; votre service Internet r&eacute;sidentiel sera connect&eacute; ou activ&eacute;) lorsque vous d&eacute;m&eacute;nagerez. Le changement d&rsquo;adresse de service peut seulement &ecirc;tre effectu&eacute; en communiquant avec nous.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Changer votre adresse courriel, votre langue de pr&eacute;f&eacute;rence et vos num&eacute;ros de t&eacute;l&eacute;phone</h3> <span class="action"> <em class="rui-icon-plus" title="Afficher tous les d&eacute;tails concernant le changement de votre adresse courriel, votre langue de pr&eacute;f&eacute;rence et vos num&eacute;ros de t&eacute;l&eacute;phone"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <ul> <li>Ouvrez une session <a href="https://www.fido.ca/moncompte">Mon Compte</a> .</li> <li>Allez &agrave; l&rsquo;onglet Profil et param&egrave;tres .</li> <li>Faites d&eacute;filer l&rsquo;affichage jusqu&rsquo;&agrave; Pr&eacute;f&eacute;rences de communication.</li> <li>S&eacute;lectionnez Modifier les pr&eacute;f&eacute;rences de communication pour apporter des modifications.</li> <li>Entrez votre nouvelle adresse courriel et/ou vos nouveaux num&eacute;ros de t&eacute;l&eacute;phone* ou changez la langue.</li> <li>Cliquez sur Sauvegarder.</li> <li>Vos nouvelles coordonn&eacute;es devraient appara&icirc;tre sur votre page de profil</li> </ul> <p>Pour votre s&eacute;curit&eacute;, veuillez entrer les 10 chiffres des num&eacute;ros de t&eacute;l&eacute;phone que vous inscrivez.</p> </div> <h3>Ce qu&rsquo;il faut savoir :</h3> <ul> <li>Le changement entrera en vigueur imm&eacute;diatement.</li> <li>Votre adresse courriel est celle &agrave; laquelle on envoie les avis de facture. Elle peut &ecirc;tre diff&eacute;rente de l&rsquo;adresse qui vous sert de nom d&rsquo;utilisateur dans Mon Compte Fido.</li> <li>Bient&ocirc;t, vous pourrez recevoir des avis par texto quand votre facture est pr&ecirc;te, en plus des avis par courriel.</li> <li>On facture les changements, comme l&rsquo;adresse courriel, le num&eacute;ro de t&eacute;l&eacute;phone et la langue, effectu&eacute;s par t&eacute;l&eacute;phone ou par clavardage. Vous pouvez changer vos coordonn&eacute;es gratuitement en magasin et en ligne.</li> </ul> </div> </div> </div> téléphone changer adresse numéro 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to change your address and other contact information

SELF-SERVE ONLY: This transaction or service can only be completed online; it’s not accessible over the phone or through live chat.

 


 

Even though we’re moving to online billing as of April 9, 2019, we will still send important service notices to the billing address on file. To reduce the risk of fraud on your Fido account, we will also cross-reference against the billing address on file at your financial institution when you make a payment. So, it is important you keep your billing address up to date!

Also important is that we have the right contact email address on file so that you receive notifications when your bill is ready to view online.

How to change your billing address and other contact information using My Account [SELF-SERVE ONLY]

Even though we’ve moved to online billing, we’ll still send you messages by mail or email from time to time. For additional security on your Fido account, we will also perform the following:

  • Cross-reference against the billing address on file at your financial institution when you make a payment. So, it is important you keep your billing address up to date.
  • Send a one-time verification code to you before you can proceed with changing your billing address.

Also important is that we have the right contact email address on file so that you receive notifications when your bill is ready to view online.

Change your billing address:

  1. Log in to My Account.
  2. Select the Profile & Settings tab.
  3. Scroll down to Billing Settings.
  4. Select Update billing address to edit
  5. For added security, a pop up window will open for identity verification. Tap Continue.
  6. A 6-digit verification code will be sent to your email or as a text message on your phone, depending on the preference you specified on your account setup.
  7. Enter this 6-digit code into the verification screen, then select Continue.
  8. Once you’ve entered the verification code successfully, you will then be prompted to change your billing address.
  9. Start entering your new address to find a Canada Post match.
  10. Choose the correct address from the options provided.
  11. Select Continue.
  12. Review your billing address and select Submit. (To return to the previous screen, select Edit Address).
  13. Success! Click Done and you'll return to the Profile & Settings page and your new address should display in real-time.

A maximum of two changes of billing address per year can be made on fido.ca.

Things to Know

  • If you’re moving to a different region (outside your current local calling area) you may want to change your Fido phone number to avoid long distance charges.
  • If you have enabled the Fido Wi-Fi Calling service available on your device, make sure to update your 9-1-1 emergency address.
  • If you’re having issues updating your billing address online, please contact us.

Internet Customers: Aside from your billing address, you will also need to update your service address (i.e., the address where your home internet service is connected or activated) when you move. Updating your service address can only be completed by contacting us.

Change your contact email address, language and phone number(s)

  1. Log in to My Account
  2. Go to Profile & Settings tab
  3. Scroll down to Contact Preferences
  4. Select Update contact preferences to edit
  5. Enter your new contact email and/or phone number(s) or change your preferred language.
  6. Select Save.
  7. Your new contact details should appear on the profile page.

*For your security, please enter all 10 numeric digits when entering a phone number.

Things to Know

  • The changes will be effective immediately, except for your preferred online billing language, which will take affect from the next billing cycle.
  • Your contact email address is the one we use to send bill notifications and can be different from your Fido My Account username email.
  • Soon, you’ll be able to receive SMS notifications when your bill is ready to view, in addition to email notifications.
  • We’ll charge a fee to update contact information - like your email address, phone number and language preferences - by phone or chat – It's free to update contact information online and in a retail store.