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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/how-to-register] [Accept-Encoding] = [gzip] [True-Client-IP] = [34.207.247.69] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1333433793;50893145;7;-1151093806;424;3894;2h01;3h4f7a95c1;4h03089159] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [34.207.247.69, 184.25.117.158] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=23D946896A99756CC3289E8413392F73=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1709599139] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [9d5624157-61a3c09f-b5ba1cd] [X-Forwarded-For] = [34.207.247.69, 184.25.117.158] [X-dynaTrace-RequestState] = [agentId=0x4f7a95c1&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content how-to-register on =3=srv=10=sn=23D946896A99756CC3289E8413392F73=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rmw 2017-08-24 18:32:53 true site/support j6ho4rmw templatedata/site/support/data/billing-account/how-to-register 1629911530 2021-08-27 15:52:57 /default/main/internet/fido/STAGING /default/main/internet/fido how-to-register 1629911577202 2021-08-27 15:52:57 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/how-to-register templatedata/site/support/data/billing-account/how-to-register 1 true how-to-register ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Management how_tos selfserve 247 How to register a My Account profile Not able to sign into your My Account profile? We’ve got some tips that can help. How to register a My Account profile <p>Registering for My Account is a breeze! Once your profile is created, you can easily manage your Fido services online or through our app.</p> <p>&nbsp;</p> <p><strong>Before you start:</strong></p> <ul> <li> If you&rsquo;ve already registered for My Account and are having trouble signing in, visit <a href="https://www.fido.ca/consumer/content/reset-fido-password">How to recover your My Account username or reset your password</a> </li> <li> Not sure what account type or profile type applies to you? As an <strong>Account Holder</strong>, you own the Fido account. Meanwhile, <strong>Account Members or Subscribers</strong> are members of a Fido account owned by someone else. <strong>Prepaid</strong> customers can also register for My Account. Check out the steps for all three types below. </li> </ul> <p>&nbsp;</p> <p><strong>How to register as an Account Holder:</strong></p> <ul style="list-style: decimal;"> <li>Go to the <a href="https://www.fido.ca/register">My Account registration page</a>.</li> <li>Select <strong>Account Holder</strong>.</li> <li> Enter the email address you want to use as your My Account username and select <strong>Continue</strong>. <ul> <li>We suggest using the email you provided when you activated your services as this will allow you to skip to step 5.</li> <li>The email entered at this step will be used for My Account password recovery purposes.</li> </ul> </li> <li>Enter your 9-digit account number, postal code and date of birth, then select <strong>Continue</strong>. <ul> <li>You can find your account number at the top of your monthly paper bill, in the monthly email notifying you that your online bill is ready, and on the first page of your service agreement (if you signed up in-store).</li> </ul> </li> <li>Once you&rsquo;ve entered your username in step 3 (or entered your account information if you&rsquo;ve come from step 4) we&rsquo;ll email you a 6-digit verification code. Enter the code into the boxes on-screen and select <strong>Continue</strong>. </li> <li>You&rsquo;ll then be prompted to create a My Account password. Select <strong>Continue</strong> to set your password.</li> <li>Once you&rsquo;ve set your password, you&rsquo;ll be able to sign in to your My Account profile automatically &ndash; just select <strong>Go to account</strong>. A confirmation email will also be sent to you.</li> </ul> <p>&nbsp;</p> <p><strong>How to register as an Account Member:</strong></p> <ul style="list-style: decimal;"> <li>Go to the <a href="https://www.fido.ca/register">My Account registration page</a>.</li> <li>Select <strong>Account Member</strong>.</li> <li>Enter your mobile phone number (it can be any valid mobile number associated with the account) and check the box beside <strong>I&rsquo;m not a robot</strong>. Select <strong>CONTINUE</strong>. A verification code will be sent to your mobile phone.</li> <li>Enter the 7-digit verification code you received and select <strong>VERIFY ME</strong>. <ul> <li>If you don&rsquo;t receive the code, click <strong>RESEND CODE</strong> or <strong>SEND TO A DIFFERENT NUMBER</strong> to try again.</li> </ul> </li> <li>Enter and re-enter your email address and select <strong>CONTINUE</strong>.</li> <li>Check your email for the registration email and select <strong>SET PASSWORD</strong>.</li> <li>Enter and re-enter your password and select <strong>SET PASSWORD</strong>.</li> <li>Choose <strong>GO TO YOUR OVERVIEW</strong>. You can now log in to your account. </li> </ul> <p>&nbsp;</p> <p><strong>How to register as a Prepaid customer:</strong></p> <ul style="list-style: decimal;"> <li>Go to the <a href="https://www.fido.ca/register">My Account registration page</a> and select </li> <li>Fill out all the registration fields and select Continue. <ul> <li>Please don&rsquo;t use your Fido Mobile email address (e.g. yourname@fido.ca)</li> </ul> </li> <li>Select <strong>OK</strong>. We'll send an activation email to the email address you entered.</li> <li>Open the My Account email we sent you from account-update@fidomobile.ca and select </li> <li>Enter your username and password and click <strong>LOG IN</strong>.</li> <li>To connect your account, select &ldquo;I&rsquo;m a Fido prepaid customer&rdquo;.</li> <li>Fill out your <strong>Account Details</strong>. Enter your phone number and select <strong>Send me a code</strong>.</li> <li>Enter the code on the next page and select <strong>Continue</strong>.</li> <li>You can now log in with your username and password. </li> </ul> <!-- <p>C&rsquo;est tout!</p> --> <p>&nbsp;</p> Fido profile can't signin register Problem Fido My Account how to register Comment vous inscrire pour créer un profil Mon Compte Vous n’arrivez pas à ouvrir une session dans votre profil Mon Compte? On a quelques conseils pour vous aider. Comment vous inscrire pour créer un profil Mon Compte <p>L&rsquo;inscription &agrave; Mon Compte est un jeu d&rsquo;enfant! Une fois votre profil cr&eacute;&eacute;, vous pourrez facilement g&eacute;rer vos services Fido en ligne ou au moyen de notre appli.</p> <p>&nbsp;</p> <p><strong>Avant de commencer :</strong></p> <ul> <li> Si vous avez d&eacute;j&agrave; fait votre inscription &agrave; Mon Compte et n&rsquo;arrivez pas &agrave; ouvrir une session, consultez <a href="https://www.fido.ca/consumer/content/reset-fido-password">Comment r&eacute;initialiser votre mot de passe ou r&eacute;cup&eacute;rer votre nom d&rsquo;utilisateur Mon Compte</a>. </li> <li> Vous ne savez pas quel type de compte ou de profil vous convient? En tant que <strong>titulaire du compte</strong>, vous &ecirc;tes le d&eacute;tenteur du compte Fido. Quant aux <strong>membres du compte ou aux abonn&eacute;s</strong>, ils font partie d&rsquo;un compte Fido sans en &ecirc;tre le titulaire. Les clients du <strong>service pr&eacute;pay&eacute;</strong> peuvent aussi s&rsquo;inscrire &agrave; Mon Compte. Vous trouverez ci-dessous les &eacute;tapes &agrave; suivre pour ces trois types de profil. </li> </ul> <p>&nbsp;</p> <p><strong>Comment s&rsquo;inscrire en tant que titulaire du compte :</strong></p> <ul style="list-style: decimal;"> <li>Rendez-vous &agrave; la <a href="https://www.fido.ca/register">page d&rsquo;inscription de Mon Compte</a>.</li> <li>S&eacute;lectionnez <strong>Titulaire du compte.</strong></li> <li> Entrez l&rsquo;adresse courriel que vous souhaitez utiliser pour votre nom d&rsquo;utilisateur Mon Compte et s&eacute;lectionnez <strong>Continuer</strong>. <ul> <li>On vous conseille d&rsquo;utiliser l&rsquo;adresse courriel que vous avez fournie lors de l&rsquo;activation de vos services pour passer directement &agrave; l&rsquo;&eacute;tape 5.</li> <li>L&rsquo;adresse courriel entr&eacute;e &agrave; cette &eacute;tape servira &agrave; la r&eacute;cup&eacute;ration du mot de passe Mon Compte.</li> </ul> </li> <li>Entrez votre num&eacute;ro de compte de 9 chiffres, votre code postal et votre date de naissance, puis s&eacute;lectionnez <strong>Continuer.</strong> <ul> <li>Vous trouverez votre num&eacute;ro de compte dans le courriel vous avisant que votre facture en ligne est pr&ecirc;te ou &agrave; la premi&egrave;re page de votre entente de service (si vous vous &ecirc;tes abonn&eacute; en magasin). </li> </ul> </li> <li> Une fois que vous aurez entr&eacute; votre nom d&rsquo;utilisateur &agrave; l&rsquo;&eacute;tape 3 (ou les renseignements sur votre compte &agrave; l&rsquo;&eacute;tape 4), vous recevrez un code de v&eacute;rification &agrave; 6 chiffres par courriel. Entrez le code dans les cases &agrave; l&rsquo;&eacute;cran et s&eacute;lectionnez <strong>Continuer.</strong> </li> <li>Le syst&egrave;me vous demandera alors de cr&eacute;er un mot de passe Mon Compte. S&eacute;lectionnez <strong>Continuer</strong> pour d&eacute;finir votre mot de passe. </li> <li>Apr&egrave;s avoir cr&eacute;&eacute; votre mot de passe, vous pourrez automatiquement ouvrir une session dans votre profil Mon Compte. Vous n&rsquo;avez qu&rsquo;&agrave; s&eacute;lectionner <strong>Acc&eacute;der au compte</strong>. Vous allez aussi recevoir un courriel de confirmation. </li> </ul> <p>&nbsp;</p> <p><strong>Comment s&rsquo;inscrire en tant que membre du compte :</strong></p> <ul style="list-style: decimal;"> <li>Rendez-vous &agrave; la <a href="https://www.fido.ca/inscription">page d&rsquo;inscription de Mon Compte. </a></li> <li>S&eacute;lectionnez <strong>Membre du compte</strong>.</li> <li>Entrez votre num&eacute;ro de t&eacute;l&eacute;phone mobile (il peut s&rsquo;agir de tout num&eacute;ro de t&eacute;l&eacute;phone mobile valide associ&eacute; au compte) et cochez la case &agrave; c&ocirc;t&eacute; de <strong>Je ne suis pas un robot</strong>. S&eacute;lectionnez <strong>CONTINUER</strong>. Un code de v&eacute;rification sera envoy&eacute; &agrave; votre t&eacute;l&eacute;phone mobile.</li> <li>Entrez le code de v&eacute;rification &agrave; 7 chiffres puis s&eacute;lectionnez <strong>V&Eacute;RIFIEZ-MOI</strong>. <ul> <li>Si vous ne recevez pas le code de v&eacute;rification, cliquez sur <strong>RENVOYER LE CODE </strong>ou <strong>ENVOYER &Agrave; UN AUTRE NUM&Eacute;RO</strong> pour r&eacute;essayer.</li> </ul> </li> <li>Entrez votre adresse courriel et s&eacute;lectionnez <strong>CONTINUER</strong>.</li> <li>V&eacute;rifiez que vous avez bien re&ccedil;u le courriel d&rsquo;inscription puis s&eacute;lectionnez <strong>D&Eacute;FINIR LE MOT DE PASSE</strong>.</li> <li>Entrez votre mot de passe et entrez-le de nouveau puis s&eacute;lectionnez <strong>D&Eacute;FINIR LE MOT DE PASSE</strong>.</li> <li>Choisissez <strong>ACC&Eacute;DEZ &Agrave; VOTRE APER&Ccedil;U</strong>. Vous pouvez maintenant ouvrir une session dans votre compte. </li> </ul> <p>&nbsp;</p> <p><strong>Comment s&rsquo;inscrire en tant que client du service pr&eacute;pay&eacute; :</strong></p> <ul style="list-style: decimal;"> <li>Rendez-vous &agrave; la <a href="https://www.fido.ca/inscription">page d&rsquo;inscription de Mon Compte</a> puis s&eacute;lectionnez <strong>&laquo; &Ecirc;tes-vous un client pr&eacute;pay&eacute;? INSCRIVEZ-VOUS ICI &raquo; </strong></li> <li>Remplissez tous les champs de l&rsquo;inscription puis s&eacute;lectionnez Continuer. <ul> <li>N&rsquo;utilisez pas votre adresse courriel Fido Mobile (par ex. votrenom@fido.ca)</li> </ul> </li> <li>S&eacute;lectionnez <strong>OK</strong>. On enverra un courriel d&rsquo;activation &agrave; l&rsquo;adresse courriel que vous avez entr&eacute;e.</li> <li>Ouvrez le courriel Mon Compte que vous avez re&ccedil;u de l&rsquo;adresse account-update@fidomobile.ca puis s&eacute;lectionnez Configuration compl&egrave;te. Vous serez redirig&eacute; vers fido.ca. </li> <li>Entrez votre nom d&rsquo;utilisateur et mot de passe, puis cliquez sur <strong>OUVRIR UNE SESSION</strong>.</li> <li>Pour lier votre compte, s&eacute;lectionnez &laquo; Je suis un client Fido pr&eacute;pay&eacute; &raquo;.</li> <li>Entrez les <strong>D&eacute;tails du compte</strong>. Entrez votre num&eacute;ro de t&eacute;l&eacute;phone et s&eacute;lectionnez <strong>Envoyez-moi un code</strong>.</li> <li>Entrez le code dans la page suivante et s&eacute;lectionnez <strong>Continuer</strong>.</li> <li>Vous pouvez maintenant ouvrir une session avec votre nom d&rsquo;utilisateur et votre mot de passe. </li> </ul> <p>&nbsp;</p> <!-- <p>C&rsquo;est tout!</p> --> <p>&nbsp;</p> profil Fido impossible d'ouvrir une session problème Fido Mon Compte créé un profil inscription 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to register a My Account profile

Registering for My Account is a breeze! Once your profile is created, you can easily manage your Fido services online or through our app.

 

Before you start:

  • If you’ve already registered for My Account and are having trouble signing in, visit How to recover your My Account username or reset your password
  • Not sure what account type or profile type applies to you? As an Account Holder, you own the Fido account. Meanwhile, Account Members or Subscribers are members of a Fido account owned by someone else. Prepaid customers can also register for My Account. Check out the steps for all three types below.

 

How to register as an Account Holder:

  • Go to the My Account registration page.
  • Select Account Holder.
  • Enter the email address you want to use as your My Account username and select Continue.
    • We suggest using the email you provided when you activated your services as this will allow you to skip to step 5.
    • The email entered at this step will be used for My Account password recovery purposes.
  • Enter your 9-digit account number, postal code and date of birth, then select Continue.
    • You can find your account number at the top of your monthly paper bill, in the monthly email notifying you that your online bill is ready, and on the first page of your service agreement (if you signed up in-store).
  • Once you’ve entered your username in step 3 (or entered your account information if you’ve come from step 4) we’ll email you a 6-digit verification code. Enter the code into the boxes on-screen and select Continue.
  • You’ll then be prompted to create a My Account password. Select Continue to set your password.
  • Once you’ve set your password, you’ll be able to sign in to your My Account profile automatically – just select Go to account. A confirmation email will also be sent to you.

 

How to register as an Account Member:

  • Go to the My Account registration page.
  • Select Account Member.
  • Enter your mobile phone number (it can be any valid mobile number associated with the account) and check the box beside I’m not a robot. Select CONTINUE. A verification code will be sent to your mobile phone.
  • Enter the 7-digit verification code you received and select VERIFY ME.
    • If you don’t receive the code, click RESEND CODE or SEND TO A DIFFERENT NUMBER to try again.
  • Enter and re-enter your email address and select CONTINUE.
  • Check your email for the registration email and select SET PASSWORD.
  • Enter and re-enter your password and select SET PASSWORD.
  • Choose GO TO YOUR OVERVIEW. You can now log in to your account.

 

How to register as a Prepaid customer:

  • Go to the My Account registration page and select
  • Fill out all the registration fields and select Continue.
    • Please don’t use your Fido Mobile email address (e.g. yourname@fido.ca)
  • Select OK. We'll send an activation email to the email address you entered.
  • Open the My Account email we sent you from account-update@fidomobile.ca and select
  • Enter your username and password and click LOG IN.
  • To connect your account, select “I’m a Fido prepaid customer”.
  • Fill out your Account Details. Enter your phone number and select Send me a code.
  • Enter the code on the next page and select Continue.
  • You can now log in with your username and password.