Accessibility services

We’re committed to providing services, solutions and support for our customers with speech, hearing, vision, and physical needs or disabilities.

Solutions and support for your needs

Helpful resources

Learn about the Canadian Wireless Public Alerting (WPA) system by watching this series of videos presented in American Sign Language (ASL)

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer. A series of videos describing common terminology, presented in ASL with English captions and an audio voiceover are available here.

Learn about the CRTC Internet Code and your rights as a Canadian internet customer. A series of videos describing common terminology, presented in ASL with English captions and an audio voiceover are available here.  

Services and device trial period: Customers with disabilities are eligible for an extended trial period for their Fido Mobile service (30 days). Devices can be returned within 30 days from the date of purchase.

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