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Accessibility

We’re committed to providing services, solutions and support for our customers with speech, hearing, vision, and physical needs or disabilities.

Solutions and support for your needs

Helpful resources

Learn about the Canadian Wireless Public Alerting (WPA) system by watching this series of videos presented in American Sign Language (ASL)

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer. A series of videos describing common terminology, presented in ASL with English captions and an audio voiceover are available here.

Learn about the CRTC Internet Code and your rights as a Canadian internet customer. A series of videos describing common terminology, presented in ASL with English captions and an audio voiceover are available here.

Learn about mandatory 10-digit dialing through this video, presented in ASL with English captions and an audio voiceover here.

Services and device trial period: Customers with disabilities are eligible for an extended trial period for their Fido Mobile service (30 days). Devices can be returned within 30 days from the date of purchase.

Contact Us

Accessibility Feedback and Plan

We welcome your feedback about any accessibility barriers you’ve experienced with us or feedback about the Rogers accessibility plan.

If your issue isn’t specific to accessibility (e.g., you’re looking for information about your account, billing or technical support) please visit the contact us page.

The Manager for Accessibility is responsible for addressing accessibility feedback. You can provide feedback by online form, email, phone or mail. We will acknowledge accessibility feedback received, other than feedback provided anonymously. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent. 

If you need a description of the accessibility feedback process or the accessibility plan in a different format, please contact us. We can provide it in print, large print, braille, audio or electronic format or other agreed-upon formats.