fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/internet-code] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.16.13] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1333433793;1610807;7;-1151093806;614;500b;2h01;3h4f7a95c1;4h189437] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.16.13, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=83BB5A9224A48D89C056B4FA15C9940E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-61473e0d-5320fd6] [X-Forwarded-For] = [3.236.16.13, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x4f7a95c1&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content internet-code /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=19=sn=83BB5A9224A48D89C056B4FA15C9940E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/internet-code] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.16.13] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1333433793;1610807;7;-1151093806;614;500b;2h01;3h4f7a95c1;4h189437] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.16.13, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=83BB5A9224A48D89C056B4FA15C9940E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-61473e0d-5320fd6] [X-Forwarded-For] = [3.236.16.13, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x4f7a95c1&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content internet-code on =3=srv=19=sn=83BB5A9224A48D89C056B4FA15C9940E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US k33nru3f 2020-01-16 12:34:22 true site/support k33nru3f templatedata/site/support/data/Internet/Care/internet-code 1580233240 2020-10-27 21:10:16 /default/main/internet/fido/STAGING /default/main/internet/fido internet-code 1580233380024 2020-10-27 21:10:16 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Care/internet-code templatedata/site/support/data/Internet/Care/internet-code 1 true internet-code ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Internet customer 1579195840945 The Internet Code Starting January 31, 2020, the CRTC’s Internet Code will make it easier for home Internet customers to understand their contracts or service agreements. The Internet Code <p>Starting January 31, 2020, the CRTC&rsquo;s Internet Code will help customers to be better informed of their rights and responsibilities in their contracts, also known as service agreements.</p> <p>The Code applies to customers who receive residential Internet services from large Internet service providers like Fido.</p> <p><strong>How will the Code impact me?</strong></p> <p>The Code ensures that you receive information about your Internet service that is clear and easy to understand. This includes your service agreement and related documents which describe our policies. If you are on an Internet plan with data limits, the Code also ensures that you will have notifications that warn you if you are reaching your data limits as well as tools to help you manage your data use.</p> <p><strong>Will I get different service agreements because of the Code?</strong></p> <p>You will continue to receive a service agreement that clearly details the key terms, conditions and other parts of your contract when you order Internet service or make a change to your existing service.</p> <p><strong>Where can I find more information about the Code?</strong></p> <p>Details of the Code are available on the CRTC&rsquo;s website, <a href="https://crtc.gc.ca/eng/internet/code.htm" target="_blank">https://crtc.gc.ca/eng/internet/code.htm</a>.</p> <p><strong>A series of videos</strong> <strong>about the Internet Code in ASL and LSQ are available <a href="https://www.youtube.com/playlist?list=PLJt2Z_9Kp286Up4of_MCaUGMi8POfJ5EO" target="_blank">here.</a> </strong></p> Le Code sur les services Internet Dès le 31 janvier 2020, le Code sur les services Internet du CRTC facilitera la compréhension des contrats et ententes de service sur les services Internet. Code sur les services Internet <p>&Agrave; compter du 31&nbsp;janvier&nbsp;2020, le Code sur les services Internet du CRTC aidera les clients &agrave; mieux conna&icirc;tre leurs droits et responsabilit&eacute;s associ&eacute;s &agrave; leurs contrats, aussi connus comme ententes de service.</p> <p>Le Code s&rsquo;appliquera aux clients b&eacute;n&eacute;ficiant de services Internet r&eacute;sidentiels offerts par de grands fournisseurs comme Fido.</p> <p><strong>Quel effet aura le Code sur moi?</strong></p> <p>Le Code garantit que vous recevez de l'information sur votre service Internet claire et facile &agrave; comprendre. Cela s&rsquo;applique &agrave; votre entente de service et aux documents connexes qui d&eacute;crivent nos politiques. Si vous &ecirc;tes abonn&eacute; &agrave; un forfait Internet avec une limite de donn&eacute;es, le Code vous assure &eacute;galement de recevoir un avis si vous atteignez votre limite de donn&eacute;es et d'avoir acc&egrave;s &agrave; des outils pour vous aider &agrave; g&eacute;rer votre utilisation de donn&eacute;es.</p> <p><strong>Vais-je recevoir une entente de service diff&eacute;rente &agrave; cause du Code?</strong></p> <p>Vous continuerez de recevoir une entente de service qui explique clairement les d&eacute;tails des principales modalit&eacute;s et autres parties principales de votre contrat lorsque vous vous abonnez &agrave; un service Internet ou que vous apportez un changement &agrave; votre service actuel.</p> <p><strong>O&ugrave; puis-je trouver plus de renseignements &agrave; propos du Code?</strong></p> <p>Les d&eacute;tails du Code se trouvent sur le site du CRTC, <a href="https://crtc.gc.ca/fra/internet/code.htm" target="_blank">https://crtc.gc.ca/fra/internet/code.htm</a>.</p> <p><strong>Une s&eacute;rie de vid&eacute;os portant sur le Code sur les services Internet est disponible en LSA et en LSQ <a href="https://www.youtube.com/playlist?list=PLJt2Z_9Kp284tMM5FZ4d_8cdhHkGzsPj3" target="_blank">ici</a>. </strong></p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

The Internet Code

Starting January 31, 2020, the CRTC’s Internet Code will help customers to be better informed of their rights and responsibilities in their contracts, also known as service agreements.

The Code applies to customers who receive residential Internet services from large Internet service providers like Fido.

How will the Code impact me?

The Code ensures that you receive information about your Internet service that is clear and easy to understand. This includes your service agreement and related documents which describe our policies. If you are on an Internet plan with data limits, the Code also ensures that you will have notifications that warn you if you are reaching your data limits as well as tools to help you manage your data use.

Will I get different service agreements because of the Code?

You will continue to receive a service agreement that clearly details the key terms, conditions and other parts of your contract when you order Internet service or make a change to your existing service.

Where can I find more information about the Code?

Details of the Code are available on the CRTC’s website, https://crtc.gc.ca/eng/internet/code.htm.

A series of videos about the Internet Code in ASL and LSQ are available here.