Text with 9-1-1 (T9-1-1) is a free service for subscribers who are Deaf, Deafened, Hard of Hearing or speech impaired (DHHSI). T9-1-1 allows you to communicate with an emergency service operator using text messages after you dial 9-1-1.

Where is T9-1-1 available?

T9-1-1 is now available to most Canadians, province-wide in Nova Scotia, Prince Edward Island, New Brunswick, and Saskatchewan. It’s also available in many parts of Quebec, Ontario, Manitoba, Alberta and British Columbia.

Some 9-1-1 call centres are still making upgrades to their system, so their T9-1-1 services will be launching in the coming months. View the list of communities with T9-1-1.

Accessible devices for customers using T9-1-1

To use the T9-1-1 service, users must have an eligible handset that supports voice and text simultaneously. Grey market or non-certified Fido devices have not been tested and may not support the T9-1-1 service.

Limitations of T9-1-1:

T9-1-1 is not supported for data only devices (i.e. tablets)

Forwarded messages via Extreme Text Messaging will not work

Wireless Home Phone

All wireless devices launched since 2013 and the following wireless devices have been tested and found to support T9-1-1 service:

T9-1-1 Wireless Devices

How to use T9-1-1

First, register to use T9-1-1

In an emergency, dial 9-1-1 on your wireless device and press call or send to place an emergency voice call. You do not need to communicate by voice but you must monitor your device display to ensure that the call is connected.

Shortly after the call is connected, you will get a text message from a 9-1-1 call centre. Reply with the information requested by the call taker and keep the phone connected to make sure the call taker can assist you.

For more support on how to use T9-1-1 please visit how to make a T9-1-1 call.

How to register for T9-1-1

Any active wireless number can be registered and may take up to 48 hours to activate. Please note: to use T9-1-1, your wireless device must simultaneously support voice and text.

Register now for T9-1-1 service on your wireless device.

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