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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=8C067B725D5AAD737BAE8311F4E5024E] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [54.167.15.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;957373253;202651807;2;957373253;202651807;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.167.15.6, 184.51.35.221] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.167.15.6, 184.51.35.221] content postpaid-call-forwarding on 8C067B725D5AAD737BAE8311F4E5024E /default/main/internet/fido/WORKAREA/common en_US j6ho4rkp 2017-08-24 18:33:08 site/support j6ho4rkp templatedata/site/support/data/mobile/postpaid-call-forwarding 1503613988 2017-09-07 05:17:56 /default/main/internet/fido/STAGING /default/main/internet/fido postpaid-call-forwarding 1504245762223 2017-09-07 05:17:56 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/postpaid-call-forwarding templatedata/site/support/data/mobile/postpaid-call-forwarding true postpaid-call-forwarding ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile AddOns how_tos manage_your_calls monthly 461 Call Forwarding | Fido Support This feature allows you to redirect your incoming calls. Call Forwarding <p class="copy-3">This feature allows you to redirect your incoming calls. <a href="/web/content/manageyourcalls/callforwarding&amp;lang=en">How much does it cost?</a></p> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>Long distance charges apply if you forward your calls to a number outside your local calling area.</li> <li>Unless calls are forwarded to your Fido Voice Messaging service, Call Forward minutes are always charged at a pay per use rate unless you have a Call Forwarding add-on. They never deduct from the minutes included in your monthly plan.</li> <li>Calls can only be forwarded to a Canadian or an American (country code "1") phone number.</li> </ul> </div> <p>&nbsp;</p> <p class="copy-3">There are two ways to use Call Forwarding: Unconditional and Conditional</p> <h3>Unconditional Call Forwarding</h3> <ul> <li>No calls are received on your phone, and all incoming calls are redirected to the number you chose. Here's an exemple: <ul> <li>Whenever you&rsquo;re at home and don&rsquo;t want to answer two different numbers (landline and cell phone) you can simply forward all your cell phone calls to your home phone.</li> </ul> </li> </ul> <p>&nbsp;</p> <h3>Conditional Call Forwarding (only available when you don&rsquo;t have Voice Messaging)</h3> <p class="copy-3">Redirects calls if you&rsquo;re out of reach, if you do not answer or if you&rsquo;re busy. Here's an exemple:</p> <h4>Out of reach:</h4> <ul> <li>Your incoming calls are redirected to a chosen number if your phone is switched off or is outside your coverage area.</li> </ul> <p class="copy-3">Redirects calls if you&rsquo;re out of reach, if you do not answer or if you&rsquo;re busy. Here's an exemple:</p> <h4>Out of reach:</h4> <ul> <li>Your incoming calls are redirected to a chosen number if your phone is switched off or is outside your coverage area.</li> </ul> <h4>No reply:</h4> <ul> <li>Your incoming calls are redirected to a chosen number if you don&rsquo;t answer (normally within 20 seconds).</li> </ul> <h4>Busy:</h4> <ul> <li>Your incoming calls are redirected to a chosen number when you&rsquo;re already on a call.</li> </ul> <p>&nbsp;</p> <h3>How to use Call Forwarding</h3> <div class="faq-container"> <div class="faq-question"> <h3>Using Unconditional Call Forwarding</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <h4>On your phone:</h4> <ul> <li>As each phone menu can be different, consult your phone's <a class="ute-link" href="/web/content/phonewarranty/phone_and_services_compatibility">User Guide</a> for assistance.</li> </ul> <h4>Using short codes:</h4> <div class="row"> <div class="col-sm-8 col-xs-12"> <table class="table-calls-forwarding" border="0" width="100%"> <tbody> <tr> <th>&nbsp;</th> <th class="alt">Activate</th> <th><span class="txtb">Deactivate</span></th> </tr> <tr> <td class="td-title"><span class="txtb">Unconditional Call Forwarding</span></td> <td class="alt">*21*[10 digits]#</td> <td><span class="txtb">##21#</span></td> </tr> </tbody> </table> </div> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Using Conditional Call Forwarding</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div id="term-2"> <h4>On your phone</h4> <ul> <li>As each phone menu can be different, consult your phone's <a href="/web/content/phonewarranty/phone_and_services_compatibility">User Guide</a> for assistance.</li> </ul> <h4>Using short codes: (Make sure to select the proper code according to your situation).</h4> <div class="row"> <div class="col-sm-8 col-xs-12"> <table class="table-calls-forwarding" border="0" width="100%"> <tbody> <tr class="first"> <th class="first">&nbsp;</th> <th><strong>Activate</strong> </th> <th class="last"><strong>Deactivate</strong> </th> </tr> <tr> <td class="td-title"><strong>If out of reach</strong></td> <td class="alt"> <p>*62*[10 digits]#</p> </td> <td> <p>##62#</p> </td> </tr> <tr> <td class="td-title"><strong>If no reply</strong></td> <td class="alt">*61*[10 digits]#</td> <td>##61#</td> </tr> <tr class="last"> <td class="td-title"><strong>If busy</strong></td> <td class="alt">*67*[10 digits]#</td> <td class="last">##67#</td> </tr> </tbody> </table> </div> </div> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Using Call Forwarding while traveling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <h4>In Canada and to the U.S.:</h4> <ul> <li>Long distance charges will apply when calls are forwarded to a number outside your local calling area. See <a href="/web/content/ldtravelling">our long distance rates</a>.</li> </ul> <h4>Outside the Fido network in Canada:</h4> <ul> <li>Regular roaming charges will apply. See <a class="ute-link" href="/web/content/ldtravelling/can_roaming">our rates</a> while traveling.</li> </ul> </div> </div> </div> Call Forwarding conditional unconditional *21* Renvoi d'appels | Soutien Fido Cette option vous permet de rediriger vos appels entrants. Renvoi d'appels <p class="copy-3">Cette option vous permet de rediriger vos appels entrants. <a href="/web/content/manageyourcalls/callforwarding&amp;lang=fr">Combien &ccedil;a co&ucirc;te? </a></p> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Des frais d&rsquo;interurbain s&rsquo;appliquent si vous renvoyez vos appels vers un num&eacute;ro &agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux.</li> <li>&Agrave; moins que vous ne r&eacute;acheminiez vos appels &agrave; la Messagerie vocale de Fido, le temps utilis&eacute; pendant le renvoi sera factur&eacute; &agrave; l'utilisation, sauf si vous &ecirc;tes abonn&eacute; &agrave; l'option de Renvoi d&rsquo;appels, mais il ne sera jamais d&eacute;duit des minutes comprises dans votre forfait mensuel.</li> <li>Les appels ne peuvent &ecirc;tre redirig&eacute;s que vers le Canada ou les &Eacute;tats-Unis (indicatif de pays &laquo; 1 &raquo;).</li> </ul> </div> <p>&nbsp;</p> <p class="copy-3">Il existe deux modes de Renvoi d&rsquo;appels : inconditionnel et conditionnel</p> <h3>Renvoi d'appels inconditionnel</h3> <ul> <li>Au lieu de recevoir les appels directement sur votre t&eacute;l&eacute;phone, vous pouvez faire en sorte que tous vos appels entrants soient automatiquement r&eacute;achemin&eacute;s au num&eacute;ro que vous aurez choisi. Par exemple : <ul> <li>Vous &ecirc;tes &agrave; la maison et vous ne voulez pas r&eacute;pondre &agrave; deux t&eacute;l&eacute;phones diff&eacute;rents (ligne filaire et sans-fil). Vous n&rsquo;avez qu&rsquo;&agrave; faire un renvoi d&rsquo;appels &agrave; votre num&eacute;ro filaire.</li> </ul> </li> </ul> <p>&nbsp;</p> <h3>Renvoi d&rsquo;appels conditionnel (seulement offert si vous n&rsquo;&ecirc;tes pas abonn&eacute; &agrave; la Messagerie vocale)</h3> <p class="copy-3">RLes appels sont r&eacute;achemin&eacute;s si vous &ecirc;tes injoignable, si vous ne r&eacute;pondez pas ou si la ligne est occup&eacute;e. Par exemple :</p> <h4>Injoignable</h4> <ul> <li>Vos appels entrants sont r&eacute;achemin&eacute;s au num&eacute;ro choisi si le t&eacute;l&eacute;phone est &eacute;teint ou si vous &ecirc;tes &agrave; l&rsquo;ext&eacute;rieur de la zone de couverture.</li> </ul> <h4>Sans r&eacute;ponse</h4> <ul> <li>Vos appels entrants sont redirig&eacute;s au num&eacute;ro choisi si vous ne r&eacute;pondez pas (normalement dans un d&eacute;lai de 20 secondes).</li> </ul> <h4>Ligne occup&eacute;e</h4> <ul> <li>Vos appels entrants sont renvoy&eacute;s au num&eacute;ro choisi si vous &ecirc;tes d&eacute;j&agrave; au t&eacute;l&eacute;phone.</li> </ul> <h3>Comment utiliser le Renvoi d'appels</h3> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation du Renvoi d&rsquo;appels inconditionnel</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <h4>&Agrave; l&rsquo;aide de votre t&eacute;l&eacute;phone</h4> <ul> <li>Consultez le <a href="/web/content/phonewarranty/phone_and_services_compatibility">Guide de l'utilisateur</a> de votre appareil puisque chaque t&eacute;l&eacute;phone est diff&eacute;rent.</li> </ul> <h4>&Agrave; l&rsquo;aide de codes abr&eacute;g&eacute;s</h4> <div class="row"> <div class="col-sm-8 col-xs-12"> <table class="table-calls-forwarding" border="0" width="100%"> <tbody> <tr> <th>&nbsp;</th> <th class="alt">Activer</th> <th><span class="txtb">D&eacute;activer</span></th> </tr> <tr> <td class="td-title"><span class="txtb">Renvoi d&rsquo;appels inconditionnel</span></td> <td class="alt">*21*[10 chiffres du num&eacute;ro]#</td> <td><span class="txtb">##21#</span></td> </tr> </tbody> </table> </div> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Renvoi d&rsquo;appels conditionnel</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div id="term-2"> <h4>&Agrave; l&rsquo;aide de votre t&eacute;l&eacute;phone</h4> <ul> <li>Consultez le <a href="/web/content/phonewarranty/phone_and_services_compatibility">Guide de l'utilisateur</a> de votre appareil puisque chaque t&eacute;l&eacute;phone est diff&eacute;rent.</li> </ul> <h4>&Agrave; l&rsquo;aide de codes abr&eacute;g&eacute;s (assurez-vous d&rsquo;utiliser le bon code selon votre situation)</h4> <div class="row"> <div class="col-sm-8 col-xs-12"> <table class="table-calls-forwarding" border="0" width="100%"> <tbody> <tr class="first"> <th class="first">&nbsp;</th> <th><strong>Activer</strong> </th> <th class="last"><strong>D&eacute;sactiver</strong> </th> </tr> <tr> <td class="td-title"><strong>Hors zone</strong></td> <td class="alt"> <p>*62*[10 chiffres]#</p> </td> <td> <p>##62#</p> </td> </tr> <tr> <td class="td-title"><strong>Sur non-r&eacute;ponse</strong></td> <td class="alt">*61*[10 chiffres]#</td> <td>##61#</td> </tr> <tr class="last"> <td class="td-title"><strong>Sur occupation</strong></td> <td class="alt">*67*[10 chiffres]#</td> <td class="last">##67#</td> </tr> </tbody> </table> </div> </div> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation du Renvoi d&rsquo;appels lors de vos d&eacute;placements</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <h4>Au Canada ou aux &Eacute;tats-Unis:</h4> <ul> <li>Des frais d&rsquo;interurbain s&rsquo;appliquent si vous renvoyez vos appels vers un num&eacute;ro &agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux. Consultez <a href="/web/content/ldtravelling">nos tarifs interurbains</a>.</li> </ul> <h4>Hors du r&eacute;seau Fido au Canada :</h4> <ul> <li>Des frais d&rsquo;itin&eacute;rance courants s&rsquo;appliquent. Consultez <a href="/web/content/ldtravelling/can_roaming">nos tarifs</a> pour l&rsquo;utilisation en voyage.</li> </ul> </div> </div> </div> appels renvoi conditionnel inconditionnel *21* 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Call Forwarding

This feature allows you to redirect your incoming calls. How much does it cost?

Things to Know

  • Long distance charges apply if you forward your calls to a number outside your local calling area.
  • Unless calls are forwarded to your Fido Voice Messaging service, Call Forward minutes are always charged at a pay per use rate unless you have a Call Forwarding add-on. They never deduct from the minutes included in your monthly plan.
  • Calls can only be forwarded to a Canadian or an American (country code "1") phone number.

 

There are two ways to use Call Forwarding: Unconditional and Conditional

Unconditional Call Forwarding

  • No calls are received on your phone, and all incoming calls are redirected to the number you chose. Here's an exemple:
    • Whenever you’re at home and don’t want to answer two different numbers (landline and cell phone) you can simply forward all your cell phone calls to your home phone.

 

Conditional Call Forwarding (only available when you don’t have Voice Messaging)

Redirects calls if you’re out of reach, if you do not answer or if you’re busy. Here's an exemple:

Out of reach:

  • Your incoming calls are redirected to a chosen number if your phone is switched off or is outside your coverage area.

Redirects calls if you’re out of reach, if you do not answer or if you’re busy. Here's an exemple:

Out of reach:

  • Your incoming calls are redirected to a chosen number if your phone is switched off or is outside your coverage area.

No reply:

  • Your incoming calls are redirected to a chosen number if you don’t answer (normally within 20 seconds).

Busy:

  • Your incoming calls are redirected to a chosen number when you’re already on a call.

 

How to use Call Forwarding

Using Unconditional Call Forwarding

On your phone:

  • As each phone menu can be different, consult your phone's User Guide for assistance.

Using short codes:

  Activate Deactivate
Unconditional Call Forwarding *21*[10 digits]# ##21#

Using Conditional Call Forwarding

On your phone

  • As each phone menu can be different, consult your phone's User Guide for assistance.

Using short codes: (Make sure to select the proper code according to your situation).

  Activate Deactivate
If out of reach

*62*[10 digits]#

##62#

If no reply *61*[10 digits]# ##61#
If busy *67*[10 digits]# ##67#

Using Call Forwarding while traveling

In Canada and to the U.S.:

  • Long distance charges will apply when calls are forwarded to a number outside your local calling area. See our long distance rates.

Outside the Fido network in Canada:

  • Regular roaming charges will apply. See our rates while traveling.
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