fido/content on false false [Cookie] = [dtCookie==3=srv=16=sn=1354FE9E0DAAB1D927C949DDE4B42210=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/overage-protection] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [3.228.24.192] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;183412182;53020608;7;-1151093806;273] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.228.24.192, 184.25.96.205] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.228.24.192, 184.25.96.205] [X-dynaTrace-RequestState] = [agentId=0x0aeea5d6&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content overage-protection /nac/#/choose-phone /nac/#/choose-plan promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=16=sn=1354FE9E0DAAB1D927C949DDE4B42210=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=1354FE9E0DAAB1D927C949DDE4B42210=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/overage-protection] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [3.228.24.192] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;183412182;53020608;7;-1151093806;273] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.228.24.192, 184.25.96.205] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.228.24.192, 184.25.96.205] [X-dynaTrace-RequestState] = [agentId=0x0aeea5d6&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content overage-protection on =3=srv=16=sn=1354FE9E0DAAB1D927C949DDE4B42210=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US jsecdhez 2019-06-18 11:09:30 true site/support jsecdhez templatedata/site/support/data/mobile/overage-protection 1565101732 2019-08-07 07:04:57 /default/main/internet/fido/STAGING /default/main/internet/fido overage-protection 1565101766026 2019-08-07 07:04:57 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/overage-protection templatedata/site/support/data/mobile/overage-protection 1 true overage-protection ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage customer regular faqs ChangePlan, TrackUsage 1560870280802 Data Overage Protection With Data Overage Protection your data is paused once you reach your plan’s data limit. Read our FAQs. Data Overage Protection FAQs | Fido <h1><span style="font-size: large;">Data Overage Protection FAQs</span></h1> <p>&nbsp;</p> <p>With Data Overage Protection, you can say goodbye to suprise data overage charges.&nbsp; See our FAQs to learn more.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>What is Data Overage Protection?</strong></p> <p>Data Overage Protection is a feature where your Fido Mobile data is automatically paused once you reach 100% of your plan's data limit.&nbsp; So you'll never get a surprise overage charge.</p> <p>&nbsp;</p> <p><strong>Do I have Data Overage Protection?</strong></p> <p>Data Overage Protection is included in Fido Mobile plans that have data, talk and text, and that were activated on or after August 7, 2019.</p> <p>If your plan falls outside these requirements you can still benefit from Data Overage Protection by <a title="Choose Plan" href="https://www.fido.ca/ppc/#/choose-plan">changing to an eligible plan</a>.</p> <p>Still not sure? Just log into My Account and go to your mobile dashboard, where you data usage is displayed.&nbsp; Look for a shield icon near your "Remaining Data".&nbsp; If the shield icon is displayed your plan includes Data Overage Protection.</p> <p>&nbsp;</p> <p><strong>My data has been paused.&nbsp; How can I unpause it?</strong></p> <p>If you'd like to unpause your data you definitely have some options...</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Use your 5 extra hours of data</span></p> <p>Consider using your <a title="5 extra hours of data" href="https://www.fido.ca/consumer/mobile/databytes">5 extra hours of data</a>, available exclusively through the My Account app.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Add data to unpause</span></p> <p>Add data anytime through My Account.&nbsp; You can also add data by following the instructions in the texts we sent you as you approached your plan's data limit.</p> <p>If you choose not to purchase additional data, your data will remain paused until it resets at the start of your next bill cycle.</p> <p>&nbsp;</p> <p><strong>Will Fido let me know when I'm near or at my data limit?</strong></p> <p>Yes to both! First, we'll send you a text when you've reached 90% of your plan's data limit.&nbsp; We'll also text you when you reach 100% of your plan's limit, letting you know that your data has been paused.&nbsp;&nbsp; You'll be able to purchase more data by replying to either of these text alerts.</p> <p>And if you purchase more data, we'll text you when you've used 70% and 100% of your added data.</p> <p>&nbsp;</p> <p><strong>My plan has Data Overage Protection but I don't want to be paused.&nbsp; What can I do?</strong></p> <p>If you think you might go past your plan's data limit this month and don't want to be paused you definitely have some options.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Use you 5 extra hours of data</span></p> <p>Consider using your <a title="5 extra hours of data" href="https://www.fido.ca/consumer/mobile/databytes">5 extra hours of data</a>, available exclusively through the Fido My Account app.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Add data to avoid being paused</span></p> <p>Add data anytime though My Account.&nbsp; You can also add data by following the instructions in the texts we send you as you approach you plan's data limit.</p> <p>&nbsp;</p> <p><strong>I purchased some additional data.&nbsp; Will I be paused once it's all used?</strong></p> <p>Yes.&nbsp; Once you've used all the added data you purchased your data will be paused.&nbsp; So you'll never get a surprise data overage charge.</p> <p>And don't worry, we'll text you when you've used 70% and 100% of your added data.</p> <p>&nbsp;</p> <p><strong>It seems like my data is paused most months. What can I do?</strong></p> <p>If you find your data needs have increased over time, you might want to <a title="Choose Plan" href="https://www.fido.ca/ppc/#/choose-plan">consider upgrading</a> to a mobile plan with more data.</p> <p>&nbsp;</p> <p><strong>Can I use WiFi if my data has been paused.</strong></p> <p>Yes. You'll still be able to access data over WiFi while paused.</p> <p>&nbsp;</p> <p><span style="font-size: x-large;"><span style="font-size: x-small;"><br /></span></span></p> data overage Protection dépassement de données La Protection dépassement de données permet d’interrompre votre accès aux données une fois votre limite atteinte – FAQ. Protection Dépassement de données | Fido <h1><span style="font-size: large;">FAQ sur la Protection d&eacute;passement de donn&eacute;es</span></h1> <p>&nbsp;</p> <p>Gr&acirc;ce &agrave; la Protection d&eacute;passement de donn&eacute;es, vous pouvez dire adieu aux frais d'utilisation exc&eacute;dentaire inattendus.&nbsp; Lisez la FAQ ci-dessous pour en savoir plus.</p> <p>&nbsp;</p> <p><strong>Qu'est-ce que la Protection d&eacute;passement de donn&eacute;es?</strong></p> <p>La Protection d&eacute;passement de donn&eacute;es est une fonction gr&acirc;ce &agrave; laquelle l'acc&egrave;s &agrave; vos donn&eacute;es mobiles de Fido est automatiquement interrompu lorsque vous atteignez 100 % de la limite de donn&eacute;es de votre forfairt.&nbsp; Ainsi, bous n'aurez jamais &agrave; payer de frais d'utillisation exc&eacute;dentaire impr&eacute;vus.</p> <p>&nbsp;</p> <p><strong>Est-ce que je dispose de la fonction Protection d&eacute;passement de donn&eacute;es?</strong></p> <p>La fonction Protection d&eacute;passement de donn&eacute;es est comprise dans les forfaits mobiles de Fido qui comprennent des donn&eacute;es, des minutes d'appel et des textos et qui ont &eacute;t&eacute; activ&eacute;s le 7 ao&ucirc;t 2019 ou apr&egrave;s cette date.</p> <p>Les clients qui n'ont pas activ&eacute; un forfait avec donn&eacute;es, appels et textos &agrave; partir du 7 ao&ucirc;t 2019 peuvent quand m&ecirc;me profiter de cette fonction en <a title="Changement de forfait" href="https://www.fido.ca/ppc/#/choose-plan?setLanguage=fr">passant &agrave; un forfait admissible</a>.</p> <p>Vous n'&ecirc;tes toujours pas certain?&nbsp; Ouvrez une session dans Mon Compte et acc&eacute;dez &agrave; votre tableau de bord mobile, o&ugrave; votre utilisation de donn&eacute;es est affich&eacute;e.&nbsp; Cherchez une ic&ocirc;ne de bouclier situ&eacute;e pr&egrave;s de vos &laquo; donn&eacute;es restantes &raquo;.&nbsp; Si l'ic&ocirc;ne de bouclier s'affiche, votre forfait comprend la Protection d&eacute;passement de donn&eacute;es.</p> <p>&nbsp;</p> <p><strong>L'acc&egrave;s &agrave; mes donn&eacute;es a &eacute;t&eacute; interrompu.&nbsp; Comment puis-je mettre fin &agrave; cette interruption?</strong></p> <p>Si vous souhaitez avoir de nouveau acc&egrave;s &agrave; vos donn&eacute;es, certaines options s'offrent &agrave; vous.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Utiliser vos 5 heures de donn&eacute;es en extra</span></p> <p>Songez &agrave; utiliser vos <a title="5 heures de donn&eacute;es en extra" href="https://www.fido.ca/consumer/mobile/databytes?setLanguage=fr">5 heures de donn&eacute;es en extra</a>, accessibles exclusivement &agrave; partir de l'appli Mon Compte.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Ajouter des donn&eacute;es pour r&eacute;tablir l'acc&egrave;s au service</span></p> <p>Ajouter des donn&eacute;es en tout temps depui l'appli Mon Compte.&nbsp; Vous pouvez &eacute;galement ajouter des donn&eacute;es en suivant les instructions dans les textos que nous vous avons envoy&eacute;s alors que vous approchiez la limite de donn&eacute;es de votre forfait.</p> <p>Si vous d&eacute;cidez de ne pas acheter de donn&eacute;es suppl&eacute;mentaires, votre acc&egrave;s aux donn&eacute;es demeurera interrompu jusqu'&agrave; ce que le lot de donn&eacute;es soit r&eacute;initialis&eacute; au d&eacute;but de votre prochain cycle de facturation.</p> <p>&nbsp;</p> <p><strong>Fido m'avisera-t-elle lorsque je serai sur le point d'atteindre ma limite de donn&eacute;es ou que je l'aurai atteinte?</strong></p> <p>La r&eacute;ponse est oui dans le deux cas.&nbsp; Tout d'abord, nous vous enverrons un texto lorsque vous aurez utilis&eacute; 90 % des donn&eacute;es de votre forfait.&nbsp; Nous vous enverrons &eacute;galement un texto lorsque vous atteindrez 100 % de la limite de votre forfait, vous informant par la m&ecirc;me occasion que l'acc&egrave;s &agrave; vos donn&eacute;es a &eacute;t&eacute; interrompu.&nbsp; Vous pourrez acheter plus de donn&eacute;es en r&eacute;pondant &agrave;l'une de ces alertes par texto.</p> <p>Et si vous achetez plus de donn&eacute;es, nous vous enverrons un texto lorsque vous aurez utilis&eacute; 70 % et 100 % des donn&eacute;es que vous avez ajout&eacute;es.</p> <p>&nbsp;</p> <p><strong>Mon forfait comprend la Protection d&eacute;passement de donn&eacute;es, mais je ne veux pas que mon acc&egrave;s aux donn&eacute;es soit interrompu.&nbsp; Que puis-je faire?</strong></p> <p>Si vous pensez d&eacute;passer la limite de donn&eacute;es de votre forfait ce mois-ci et que vous ne voulez pas que votre acc&egrave;s au service de donn&eacute;es soit interrompu, certaines options s'offrent &agrave; vous.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Utiliser vos 5 heures de donn&eacute;es en extra</span></p> <p>Songez &agrave; utiliser vos <a title="5 heures de donn&eacute;es en extra" href="https://www.fido.ca/consumer/mobile/databytes?setLanguage=fr">5 heures de donn&eacute;es en extra</a>, accessibles exclusivement &agrave; partir de l'appli Mon Compte.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Ajouter des donn&eacute;es pour &eacute;viter que votre acc&egrave;s aux donn&eacute;es soit interrompu</span></p> <p>Ajouter des donn&eacute;es en tout temps depuis l'appli Mon Compte.&nbsp; Vous pouvez &eacute;galement ajouter des donn&eacute;es en suivant les instructions dans les textos que nous vous faisons parvenir lorsque vous approchez la limite de donn&eacute;es de votre forfait.</p> <p>&nbsp;</p> <p><strong>J'ai achet&eacute; des donn&eacute;es additionelles.&nbsp; Mon acc&egrave;s aux donn&eacute;es sera-t-il interrompu une fois que je les aurai toutes utilis&eacute;es?</strong></p> <p>Oui. Une fois que vous aurez utilis&eacute; toutes les donn&eacute;es additionelles que vous avez achet&eacute;es, votre acc&egrave;s au service de donn&eacute;es sera interrompu.&nbsp; Vous n'aurez donc jamais &agrave; payer de frais impr&eacute;vus pour l'utilisation exc&eacute;dentaire de donn&eacute;es.</p> <p>Et ne vous en faites pas, nous vous enverrons un texto lorsque vous aurez utilis&eacute; 70 % et 100 % des donn&eacute;es que vous avez ajout&eacute;es.</p> <p>&nbsp;</p> <p><strong>J'ai l'impression que mon acc&egrave;s au service de donn&eacute;es est interrompu presque chaque mois.&nbsp; Que puis-je faire?</strong></p> <p>Si vous constatez que vos besoins en donn&eacute;es ont augment&eacute; au fil du temps, vous devriez peut-&ecirc;tre envisager de <a title="Changement de forfait" href="https://www.fido.ca/ppc/#/choose-plan?setLanguage=fr">passer &agrave; un forfait mobile</a> comportant plus de donn&eacute;es.</p> <p>&nbsp;</p> <p><strong>Puis-je utiliser le r&eacute;seau WiFi si mon acc&egrave;s au service de donn&eacute;es a &eacute;t&eacute; interrompu?</strong></p> <p>Oui.&nbsp; Vous pourrez toujours acc&eacute;der aux donn&eacute;es au moyen du r&eacute;seau WiFi en cas d'interruption de votre acc&egrave;s.</p> <p>&nbsp;</p> <p>&nbsp;</p> Dépassement de données 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Data Overage Protection FAQs | Fido

Data Overage Protection FAQs

 

With Data Overage Protection, you can say goodbye to suprise data overage charges.  See our FAQs to learn more.

 

 

What is Data Overage Protection?

Data Overage Protection is a feature where your Fido Mobile data is automatically paused once you reach 100% of your plan's data limit.  So you'll never get a surprise overage charge.

 

Do I have Data Overage Protection?

Data Overage Protection is included in Fido Mobile plans that have data, talk and text, and that were activated on or after August 7, 2019.

If your plan falls outside these requirements you can still benefit from Data Overage Protection by changing to an eligible plan.

Still not sure? Just log into My Account and go to your mobile dashboard, where you data usage is displayed.  Look for a shield icon near your "Remaining Data".  If the shield icon is displayed your plan includes Data Overage Protection.

 

My data has been paused.  How can I unpause it?

If you'd like to unpause your data you definitely have some options...

 

Use your 5 extra hours of data

Consider using your 5 extra hours of data, available exclusively through the My Account app.

 

Add data to unpause

Add data anytime through My Account.  You can also add data by following the instructions in the texts we sent you as you approached your plan's data limit.

If you choose not to purchase additional data, your data will remain paused until it resets at the start of your next bill cycle.

 

Will Fido let me know when I'm near or at my data limit?

Yes to both! First, we'll send you a text when you've reached 90% of your plan's data limit.  We'll also text you when you reach 100% of your plan's limit, letting you know that your data has been paused.   You'll be able to purchase more data by replying to either of these text alerts.

And if you purchase more data, we'll text you when you've used 70% and 100% of your added data.

 

My plan has Data Overage Protection but I don't want to be paused.  What can I do?

If you think you might go past your plan's data limit this month and don't want to be paused you definitely have some options.

 

Use you 5 extra hours of data

Consider using your 5 extra hours of data, available exclusively through the Fido My Account app.

 

Add data to avoid being paused

Add data anytime though My Account.  You can also add data by following the instructions in the texts we send you as you approach you plan's data limit.

 

I purchased some additional data.  Will I be paused once it's all used?

Yes.  Once you've used all the added data you purchased your data will be paused.  So you'll never get a surprise data overage charge.

And don't worry, we'll text you when you've used 70% and 100% of your added data.

 

It seems like my data is paused most months. What can I do?

If you find your data needs have increased over time, you might want to consider upgrading to a mobile plan with more data.

 

Can I use WiFi if my data has been paused.

Yes. You'll still be able to access data over WiFi while paused.