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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=82E1EE72F1A3E463971D5EAE161113F5] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1937540491] [True-Client-IP] = [54.167.15.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1015308853;19916365;2;-1015308853;19916365;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.167.15.6, 184.51.35.221] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.167.15.6, 184.51.35.221] content roaming-tips on 82E1EE72F1A3E463971D5EAE161113F5 /default/main/internet/fido/WORKAREA/common en_US j6ho4rm5 2017-08-24 18:33:10 site/support j6ho4rm5 templatedata/site/support/data/mobile/roaming-tips 1503613991 2017-09-07 05:17:53 /default/main/internet/fido/STAGING /default/main/internet/fido roaming-tips 1504245762223 2017-09-07 05:17:53 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/roaming-tips templatedata/site/support/data/mobile/roaming-tips true roaming-tips ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel faqs roaming_travel 837 Roaming Tips | Fido Support travel, travelling, traveling, coverage, roaming Roaming Tips <div class="container"> <div class="rui-support-resulttypes support-tabs"> <ul> <li class="col-xs-12 col-sm-3 "> <a href="/web/page/portal/Fido/CoverageSupport"> <span>Coverage</span> </a> </li> <li class="col-xs-12 col-sm-3 "> <a href="/cms/html/extended/a-propos.html"> <span>Fido Extended Coverage</span> </a> </li> <li class="active col-xs-12 col-sm-3 "> <a href="#"> <span>Roaming Tips</span> </a> </li> <li class="col-xs-12 col-sm-3 "> <a href="/web/content/coverage/local_long_distance"> <span>Local calling areas</span> </a> </li> </ul> </div> <div class="row"> <div class="col-xs-12 col-sm-8 col-md-8 "> <h2>Things to know when you travel</h2> <p>Fido offers an extensive international coverage, thanks to our international roaming agreements with more than <strong>650 operator networks</strong> in more than <strong>220 destinations</strong> around the world.</p> <h2>Roaming Tips</h2> <p>Here are some roaming tips to help you stay in control of your roaming charges on your next trip outside Canada:</p> <ul> <li><strong>Turning data roaming on/off:</strong> <br /> <ul> <li>Most devices have an option to turn data roaming turned on or off. If data roaming is turned off, you won&rsquo;t be able to use data services even if you have purchased a Travel Pack that includes data. If you want to use data while roaming, make sure that you turn data roaming ON. You can find this under devices settings.</li> </ul> </li> <li><strong>Changing your email settings from &ldquo;push to &ldquo;pull&rdquo;:</strong><br /> <ul> <li>Emails can automatically download to your device without direct action from you. If you do not need to be alerted immediately by an incoming email, set your device so that it only downloads new emails when you manually check it. Instructions on how to do this are specific to each device. However, you can typically find this under the &ldquo;settings&rdquo; menu on your device. </li> </ul> </li> <li> <strong>Turning off applications running in the background:</strong><br /> <ul> <li>On some devices, applications can run in the background even if you&rsquo;re not using them. These applications can consume data without direct action from you and lead to unexpected charges. Stay in control of how and when you use data by shutting off applications that you are no longer using. </li> </ul> </li> <li> <strong>Keeping track of your data roaming charges in real-time:</strong><br /> <ul> <li>Text USAGE to 3330 at any time for your data roaming pay-per-use and/or Travel Pack data overage charges. This text message is free of charge. </li> </ul> </li> </ul> <p><strong>Note:</strong> If you have been subscribed to Fido for less than 90 days, you will be restricted from calling outside the country you are visiting (except for calling back to Canada). If you plan to make international calls from anywhere outside North America, call <strong>6-1-1</strong> free of charge from your Fido phone or 1-888-481-3436 to activate international calling. If your account has a credit limit, click <a class="linkclick" href="/web/content/billing/credit_limit_monitoring">here</a> to know more about the possible restrictions.</p> <h3>Using a LTE device?</h3> <p>LTE technology is currently available for compatible LTE devices in select travel destinations. Outside of LTE coverage areas, Fido LTE devices will seamlessly fall back to 4G HSPA+ or EDGE technologies where data roaming is supported. Check out if your travel destination has LTE coverage <a class="linkclick" href="/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">here</a>.</p> <div> <h2>What you need to know...</h2> <div class="faq-container"> <div class="faq-question"> <h3>Compatible phones and frequencies</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>All Fido phones and devices are compatible with network frequencies in the U.S. For other countries, verify the coverage availability and the network frequencies of your destination to make sure that your phone will work. Not sure what frequencies your phone or device supports? Verify your <a class="linkclick" href="/web/content/phonewarranty/phone_and_services_compatibility">phone frequency</a>. If its frequencies are not compatible with the network you will be using, you can consult our <a class="linkclick" href="/web/page/portal/Fido/Phones">great selection of phones</a> and buy one in a <a class="linkclick" href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator">Fido point of sale</a>. Don't forget, you can even use your FidoDollars&trade; to reduce the price of your new phone!</p> <p>Also, don't forget to check the electricity voltage of your destination and buy and adapter for your phone charger if needed!</p> <h3>Roaming to Japan and Korea?</h3> <br /> <p>You&rsquo;ll need a Fido device that supports a HSPA 2100 MHz frequency in order to connect to a local network. If your device does not support it, we recommend that you rent a phone at a Japanese or Korean airport directly. Simply insert your Fido SIM in any unlocked rented phone and you will be ready to go!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Once you arrived at your destination</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>To fully enjoy your roaming experience, read the following information:</p> <ul> <li>Your phone will automatically recognize the U.S. network when you turn the phone on. </li> <li>Your phone might not automatically recognize international networks. If that's the case, you can perform <span class="txtb">a manual network search</span> on your phone. For assistance, consult your <a class="linkclick" href="/web/content/phonewarranty/phone_and_services_compatibility">user guide</a>.</li> <li>If the area is covered by more than one operator, your phone will connect to the first network detected.</li> <li>If you are in the U.S., you still have access to <span class="txtb">9-1-1</span> services for local emergencies. </li> <li>You will also receive a welcome message from Fido with some helpful information.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Using your Fido services while traveling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <h3>Making calls</h3> <br /> <p>While outside of Canada, the way you usually dial change. Please refer to the following chart to see the dialing patterns:</p> <p class="text-center"><strong>Canadian Dialing Pattern</strong></p> <table class="table-calls-forwarding" border="0" summary="Canadian Dialing Pattern"> <tbody> <tr> <td scope="row"><strong>Local call:</strong></td> <td class="alt"> <p>Dial area code and 7-digit phone number</p> </td> </tr> <tr> <td scope="row"><strong>Long distance call:</strong></td> <td class="alt">Dial "1" plus area code and 7-digit phone number</td> </tr> </tbody> </table> <p class="text-center"><strong>U.S. Dialing Pattern</strong></p> <table class="table-calls-forwarding" border="0" summary="U.S. Dialing Pattern"> <tbody> <tr> <td scope="row"><strong>Local call:</strong></td> <td class="alt"> <p>Dial area code and 7-digit phone number</p> </td> </tr> <tr> <td scope="row"><strong>Long distance call:</strong></td> <td class="alt">Dial "1" plus area code and 7-digit phone number</td> </tr> <tr> <td scope="row"><strong>Overseas call:</strong></td> <td class="alt">Dial "011" then country code plus city area code plus phone number</td> </tr> </tbody> </table> <p class="text-center"><strong>International Dialing Instructions</strong></p> <table class="table-calls-forwarding" border="0" summary="International Dialing Instructions"> <tbody> <tr> <td scope="row"><strong>Local call</strong></td> <td class="alt"> <p>Dial local phone number</p> </td> </tr> <tr> <td scope="row"><strong>Long distance call to Canada or the U.S</strong></td> <td class="alt">Dial "+" then "1" plus area code and 7-digit phone number</td> </tr> <tr> <td scope="row"><strong>Long Distance Call to Another Country</strong></td> <td class="alt">Dial "+" then country code and phone number</td> </tr> </tbody> </table> <h3>Using data</h3> <p>If you would like to continue using data on your phone when you&rsquo;re abroad, make sure to turn data roaming &ldquo;ON&rdquo; when you land at your destination. Data includes browsing the internet, streaming media online, accessing e-mail, instant messaging, online gaming and any application that uses the internet to get real-time information (eg. weather app, newsfeed, widget, etc&hellip;).It is recommended that you avoid tethering your device while roaming as this will incur very high data usage.</p> <p>As usual, if you are planning on streaming or downloading heavy content, it is recommended that you use a secure Wi-Fi connection.</p> <h3>Using your services</h3> <p>Not sure if your text messaging will work or how to use your voice messaging while being outside Canada? Visit our <a class="linkclick" href="/web/content/addon">Add-ons section</a> to see how each of your services will work while travelling!</p> </div> </div> </div> <a style="visibility:hidden" name="contact"></a> <div class="faq-container"> <div class="faq-question"> <h3>Contact us while travelling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>You can always count on us even while you travel outside Canada! If you need technical assistance or for any matter regarding your account, you can reach us by dialing:</p> <p><span class="txtb">From the U.S:</span> Dial <span class="txtb">1-514-933-3436</span>, free of charge from your Fido phone.<br /><span class="txtb">From abroad:</span> Dial <span class="txtb">+1-514-925-4590</span>, free of charge from your Fido phone.</p> <p>You can also call us from a landline if you are having technical difficulties with your Fido. We accept collect calls.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Why can&rsquo;t I track my voice or text usage while roaming?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>While our travel packs and data roaming rates provide real-time data usage alerts, we&rsquo;re unable to offer this for voice or text usage as it can take up to 30 days for our roaming partner networks to provide this info.</p> <p><strong>Note:</strong> If you&rsquo;ve purchased a travel pack, you&rsquo;ll get discounted rates on voice and text if you go over your usage.</p> </div> </div> </div> </div> </div> <div class="hidden-xs col-sm-4 col-md-4"><img id="travel_dog" class="img-responsive" src="http://www.fido.ca/cms/v45/images/support-23/travel_pack_coverageRoamning_en.png" alt="Travelling Dog" width="242" height="289" /></div> </div> </div> <p> <script type="text/javascript"><!-- function getParameterByName(name, url) { if (!url) url = window.location.href; name = name.replace(/[\[\]]/g, "\\$&"); var regex = new RegExp("[?&]" + name + "(=([^&#]*)|&|#|$)"), results = regex.exec(url); if (!results) return null; if (!results[2]) return ''; return decodeURIComponent(results[2].replace(/\+/g, " ")); } (function(){ var dest = getParameterByName('destination'); if(dest == 'contact') { console.log(dest) $('.faq-question[data-target="#answer4"]').trigger('click'); } })(); // --></script> </p> Roaming Tips When you travel Conseils sur l'itinérance | Fido Soutien voyager voyage couverture itinerance itinérance Conseils sur l'itinérance <div class="container"> <div class="rui-support-resulttypes support-tabs"> <ul> <li class="col-xs-12 col-sm-3 "> <a href="/web/page/portal/Fido/CoverageSupport"> <span>Couverture</span> </a> </li> <li class="col-xs-12 col-sm-3 "> <a href="/cms/html/extended/a-propos.html"> <span>Couverture &eacute;tendue</span> </a> </li> <li class="active col-xs-12 col-sm-3 "> <a href="#"> <span>Astuces &eacute;tendue</span> </a> </li> <li class="col-xs-12 col-sm-3 "> <a href="/web/content/coverage/local_long_distance"> <span>Zones d'appels locaux</span> </a> </li> </ul> </div> <div class="row"> <div class="col-xs-12 col-sm-8 col-md-8 "> <h2>Ce qu'il faut savoir avant de partir en voyage</h2> <p>Fido offre une vaste couverture internationale gr&acirc;ce aux ententes d&rsquo;itin&eacute;rance internationale conclues avec plus de <strong>650 op&eacute;rateurs de r&eacute;seau</strong> pr&eacute;sents dans <strong>220 destinations</strong> partout dans le monde.</p> <h2>Conseils sur l&rsquo;itin&eacute;rance</h2> <p>Voici quelques conseils qui vous aideront &agrave; limiter vos frais d&rsquo;itin&eacute;rance au cours de votre prochain voyage &agrave; l'ext&eacute;rieur du Canada.</p> <ul> <li><strong>Activez et d&eacute;sactiver la transmission de donn&eacute;es en itin&eacute;rance : </strong> <br /> <ul> <li>Dans la plupart des cas, la fonction de donn&eacute;es en itin&eacute;rance des appareils peut &ecirc;tre activ&eacute;e ou d&eacute;sactiv&eacute;e par d&eacute;faut. Si d&eacute;sactiv&eacute;e, cela signifie que vous ne serez pas en mesure d&rsquo;utiliser les services de transmission de donn&eacute;es m&ecirc;me si vous avez achet&eacute; une trousse Voyage comprenant des donn&eacute;es. Si vous souhaitez utiliser les donn&eacute;es en itin&eacute;rance, assurez-vous d&rsquo;ACTIVER la transmission de donn&eacute;es. Vous trouverez cette option dans les r&eacute;glages de l&rsquo;appareil.</li> </ul> </li> <li><strong>Passer le mode de courrier &eacute;lectronique de &laquo; pouss&eacute; &raquo; &agrave; &laquo; tir&eacute; &raquo; : </strong><br /> <ul> <li>Emp&ecirc;chez les courriels d&rsquo;&ecirc;tre automatiquement t&eacute;l&eacute;charg&eacute;s sur votre appareil sans aucune action de votre part. Si vous n&rsquo;avez pas besoin d&rsquo;&ecirc;tre imm&eacute;diatement avis&eacute; de la r&eacute;ception d&rsquo;un courriel, configurez votre appareil afin qu&rsquo;il t&eacute;l&eacute;charge les courriels seulement lorsque vous le demandez. Les directives pour effectuer ce changement varient d&rsquo;un appareil &agrave; un autre. Cependant, vous pouvez habituellement trouver cette option dans les r&eacute;glages de votre appareil. </li> </ul> </li> <li> <strong>Fermez les applications ex&eacute;cut&eacute;es en arri&egrave;re-plan : </strong><br /> <ul> <li>Les applications de certains appareils peuvent demeurer ouvertes en arri&egrave;re-plan m&ecirc;me lorsque vous ne les utilisez pas. Ces applications peuvent consommer des donn&eacute;es sans aucune action de votre part et entra&icirc;ner des frais impr&eacute;vus. Gardez la ma&icirc;trise du moment et de l&rsquo;endroit o&ugrave; vous utilisez vos donn&eacute;es en fermant les applications que vous n&rsquo;utilisez pas. </li> </ul> </li> <li> <strong>KFaites le suivi des frais d&rsquo;utilisation de donn&eacute;es en itin&eacute;rance qui vous ont &eacute;t&eacute; factur&eacute;s en temps r&eacute;el :</strong><br /> <ul> <li>Textez UTILISATION au 3330 en tout temps pour conna&icirc;tre vos frais &agrave; l&rsquo;utilisation de donn&eacute;es en itin&eacute;rance et (ou) les frais d&rsquo;utilisation exc&eacute;dentaire de donn&eacute;es associ&eacute;s &agrave; votre trousse Voyage. Ce message texte est gratuit. </li> </ul> </li> </ul> <p><strong>Remarque :</strong> Si vous &ecirc;tes abonn&eacute; chez Fido depuis moins de 90 jours, votre appareil ne vous permettra pas de faire des appels internationaux de l'&eacute;tranger. Autrement dit, vous ne serez pas en mesure d&rsquo;effectuer d&rsquo;appels &agrave; l&rsquo;ext&eacute;rieur du pays que vous visitez, &agrave; l&rsquo;exception des appels &agrave; destination du Canada. Si vous pr&eacute;voyez effectuer des appels internationaux de l&rsquo;ext&eacute;rieur de l&rsquo;Am&eacute;rique du Nord, composez le <strong>6-1-1</strong> sans frais &agrave; partir de votre t&eacute;l&eacute;phone Fido ou le <strong>1-888-481-3436</strong> pour activer les appels internationaux. Si une limite de cr&eacute;dit est associ&eacute;e &agrave; votre compte, cliquez <a class="linkclick" href="/web/content/billing/credit_limit_monitoring">ici</a> pour obtenir plus de d&eacute;tails sur les restrictions possibles.</p> <h3>Vous utilisez un appareil LTE?</h3> <p>Les appareils compatibles LTE fonctionnent actuellement avec la technologie LTE dans certaines destinations voyage. Hors des zones de couverture LTE, les appareils LTE de Fido se connecteront syst&eacute;matiquement aux r&eacute;seaux 4G HSPA+ ou EDGE si la couverture de transmission de donn&eacute;es en itin&eacute;rance est offerte. Jetez un coup d&rsquo;&oelig;il <a class="linkclick" href="/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">ici</a> pour savoir si la couverture LTE est disponible &agrave; votre destination voyage.</p> <div> <h2>Ce que vous devez savoir...</h2> <div class="faq-container"> <div class="faq-question"> <h3>Appareils compatibles et fr&eacute;quences</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Tous les t&eacute;l&eacute;phones et appareils Fido sont compatibles avec les r&eacute;seaux aux &Eacute;tats-Unis. Pour les autres pays, veuillez v&eacute;rifier la couverture et les fr&eacute;quences des r&eacute;seaux disponibles &agrave; votre destination pour vous assurer que votre t&eacute;l&eacute;phone y fonctionnera. Vous n&rsquo;&ecirc;tes pas s&ucirc;r de conna&icirc;tre les fr&eacute;quences qui sont compatibles avec votre t&eacute;l&eacute;phone? <a class="linkclick" href="/web/content/phonewarranty/phone_and_services_compatibility">V&eacute;rifiez les d&eacute;tails li&eacute;s &agrave; votre t&eacute;l&eacute;phone. Si le t&eacute;l&eacute;phone</a> n'est pas compatible avec les fr&eacute;quences du r&eacute;seau que vous comptez utiliser, vous pouvez jeter un coup d&rsquo;&oelig;il &agrave; notre <a class="linkclick" href="/web/page/portal/Fido/Phones">vaste gamme d'appareils</a> et vous en procurez un dans l&rsquo;un des a class="linkclick" <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator">point de vente Fido.</a> N&rsquo;oubliez pas! Vous pouvez m&ecirc;me utiliser vos FidoDollarsMC pour r&eacute;duire le prix de votre nouvel appareil!</p> <p>De plus, assurez-vous de v&eacute;rifier la tension du r&eacute;seau &eacute;lectrique du pays de destination et de vous procurer, le cas &eacute;ch&eacute;ant, un adaptateur pour le chargeur de votre appareil.</p> <h3>Itin&eacute;rance au Japon et en Cor&eacute;e?</h3> <br /> <p>Vous aurez besoin d&rsquo;un appareil Fido qui prend en charge un r&eacute;seau HSPA de 2 100 MHz afin de profiter des services dans ces pays. Si votre appareil n'est pas compatible, nous vous recommandons de louer directement un appareil &agrave; l'a&eacute;roport en Cor&eacute;e ou au Japon. Il vous suffit d&rsquo;ins&eacute;rer votre carte SIM Fido dans le t&eacute;l&eacute;phone d&eacute;verrouill&eacute; et le tour sera jou&eacute;!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Sur place</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Pour profiter au maximum de vos services en itin&eacute;rance, veuillez prendre connaissance de l&rsquo;information ci-dessous :</p> <ul> <li>Lorsque vous allumez votre t&eacute;l&eacute;phone aux &Eacute;tats-Unis, il reconna&icirc;t automatiquement le r&eacute;seau. </li> <li> Ailleurs dans le monde, votre t&eacute;l&eacute;phone pourrait ne pas reconna&icirc;tre le r&eacute;seau. Le cas &eacute;ch&eacute;ant, faites une <strong>recherche de r&eacute;seaux manuelle &agrave;</strong> l&rsquo;aide de votre t&eacute;l&eacute;phone. Si vous avez besoin d&rsquo;aide, consultez votre <a class="linkclick" href="/web/content/phonewarranty/phone_and_services_compatibility">guide de l'utilisateur.</a></li> <li>Si la zone est desservie par plus d&rsquo;un op&eacute;rateur, votre appareil se connectera au premier r&eacute;seau d&eacute;tect&eacute;.</li> <li>Aux &Eacute;tats-Unis, vous pourrez encore composer le service 9-1-1 pour les urgences locales.</li> <li>Vous recevrez &eacute;galement un message d'accueil de Fido donnant de l'information utile.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation des services Fido en voyage</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <h3>Faire des appels</h3> <br /> <p>La fa&ccedil;on habituelle de faire un appel &agrave; l'ext&eacute;rieur du Canada n'est pas la m&ecirc;me qu'au pays. Les tableaux ci-dessous vous expliquent la bonne fa&ccedil;on de composer.</p> <p class="text-center"><strong>Directives de composition au Canada</strong></p> <table class="table-calls-forwarding" border="0" summary="Directives de composition au Canada"> <tbody> <tr> <td scope="row"><strong>Appel local</strong></td> <td class="alt"> <p>Composez l&rsquo;indicatif r&eacute;gional et le num&eacute;ro de t&eacute;l&eacute;phone &agrave; sept chiffres</p> </td> </tr> <tr> <td scope="row"><strong>Appel interurbain</strong></td> <td class="alt">Composez le 1, l'indicatif r&eacute;gional et le num&eacute;ro de t&eacute;l&eacute;phone &agrave; sept chiffres</td> </tr> </tbody> </table> <br /> <p class="text-center"><strong>Directives de composition aux &Eacute;tats-Unis</strong></p> <table class="table-calls-forwarding" border="0" summary="Directives de composition aux &Eacute;tats-Unis"> <tbody> <tr> <td scope="row"><strong>Appel local</strong></td> <td class="alt"> <p>Composez l&rsquo;indicatif r&eacute;gional et le num&eacute;ro de t&eacute;l&eacute;phone &agrave; sept chiffres</p> </td> </tr> <tr> <td scope="row"><strong>Appel interurbain</strong></td> <td class="alt">Composez le 1, l'indicatif r&eacute;gional et le num&eacute;ro de t&eacute;l&eacute;phone &agrave; sept chiffres.</td> </tr> <tr> <td scope="row"><strong>Appel outre-mer</strong></td> <td class="alt">Composez le 0-1-1, ensuite l&rsquo;indicatif du pays, l&rsquo;indicatif de la ville et le num&eacute;ro de t&eacute;l&eacute;phone &agrave; sept chiffres</td> </tr> </tbody> </table> <br /> <p class="text-center"><strong>Directives de composition ailleurs dans le monde</strong></p> <table class="table-calls-forwarding" border="0" summary="Directives de composition ailleurs dans le monde"> <tbody> <tr> <td scope="row"><strong>Appel local</strong></td> <td class="alt"> <p>Composez le num&eacute;ro de t&eacute;l&eacute;phone local</p> </td> </tr> <tr> <td scope="row"><strong>Appel interurbain &agrave; destination du Canada ou des &Eacute;tats-Unis </strong></td> <td class="alt">Appuyez sur +, puis composez le 1, l'indicatif r&eacute;gional et le num&eacute;ro de t&eacute;l&eacute;phone &agrave; sept chiffres</td> </tr> <tr> <td scope="row"><strong>Appel interurbain vers un autre pays</strong></td> <td class="alt">Appuyez sur +, puis composez l&rsquo;indicatif de pays et le num&eacute;ro de t&eacute;l&eacute;phone</td> </tr> </tbody> </table> <h3>Transmission de donn&eacute;es</h3> <p>Si vous souhaitez continuer d&rsquo;utiliser les donn&eacute;es sur votre sans-fil lorsque vous &ecirc;tes &agrave; l&rsquo;&eacute;tranger, assurez-vous d'activer la transmission de donn&eacute;es en itin&eacute;rance d&egrave;s que vous arrivez &agrave; votre destination. Les donn&eacute;es sont transmises quand vous naviguez, quand vous visionnez du contenu m&eacute;dia, quand vous vous adonnez &agrave; des jeux en ligne, et quand vous acc&eacute;dez &agrave; vos courriels, &agrave; la messagerie instantan&eacute;e ou &agrave; une application qui utilise Internet pour fournir de l&rsquo;information en temps r&eacute;el (p. ex., une application de m&eacute;t&eacute;o, un fil de nouvelles, un widget, etc.). Nous vous recommandons d'&eacute;viter d'utiliser votre sans-fil en tant que modem sans fil lorsque vous &ecirc;tes &agrave; l&rsquo;&eacute;tranger car ceci cause une grosse utilisation des donn&eacute;es.</p> <p>Comme toujours, si vous pr&eacute;voyez regarder des vid&eacute;os ou t&eacute;l&eacute;charger du contenu lourd, il est recommand&eacute; d&rsquo;utiliser une connexion Wi-Fi s&eacute;curis&eacute;e.</p> <h3>Utilisation de vos services</h3> <p>Vous n&rsquo;&ecirc;tes pas certain si votre messagerie texte fonctionne &agrave; l&rsquo;&eacute;tranger ou vous ne savez pas comment utiliser ce service &agrave; l&rsquo;ext&eacute;rieur du Canada? Consultez notre section <a class="linkclick" href="/web/content/addon">Options</a> pour conna&icirc;tre le fonctionnement de chacun de vos services lorsque vous &ecirc;tes &agrave;l'&eacute;tranger.</p> </div> </div> </div> <a style="visibility:hidden" name="contact"></a> <div class="faq-container"> <div class="faq-question"> <h3>Toujours l&agrave; pour vous aider</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Vous pouvez en tout temps compter sur notre soutien, et ce, m&ecirc;me lorsque vous &ecirc;tes &agrave; l'ext&eacute;rieur du pays! Pour de l&rsquo;assistance technique ou pour toute question concernant votre compte, vous pouvez nous joindre en composant l'un des num&eacute;ros mentionn&eacute;s ci-dessous.</p> <p><strong>Des &Eacute;tats-Unis:</strong> Composez <strong>le 1-514-933-3436</strong>, sans frais, &agrave; partir de votre appareil Fido.<br /><strong>D'ailleurs &agrave; l'&eacute;tranger:</strong> Composez le <strong>+1-514-925-4590</strong>, sams frais, &agrave; partir de votre appareil Fido.</p> <p>Vous pouvez aussi nous appeler d&rsquo;un t&eacute;l&eacute;phone fixe si votre t&eacute;l&eacute;phone Fido ne fonctionne pas bien : nous accepterons les frais.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi ne puis-je pas faire le suivi de l&rsquo;utilisation de mon temps d&rsquo;antenne et de mes textos en itin&eacute;rance?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Nos trousses Voyage et nos services de donn&eacute;es en itin&eacute;rance comprennent des alertes d&rsquo;utilisation en temps r&eacute;el, mais nous ne pouvons offrir cette option pour le temps d&rsquo;antenne et les textos utilis&eacute;s parce que les r&eacute;seaux de nos partenaires d&rsquo;itin&eacute;rance peuvent prendre jusqu&rsquo;&agrave; 30 jours pour nous transmettre l&rsquo;information.</p> <p><strong>Remarque :</strong> Si vous avez fait l&rsquo;achat d&rsquo;une trousse Voyage, vous profiterez de tarifs r&eacute;duits sur le temps d&rsquo;antenne et les textos en cas d&rsquo;utilisation exc&eacute;dentaire.</p> </div> </div> </div> </div> </div> <div class="hidden-xs col-sm-4 col-md-4"><img id="travel_dog" class="img-responsive" src="http://www.fido.ca/cms/v45/images/support-23/travel_pack_coverageRoamning_fr.png" alt="Travelling Dog" width="242" height="289" /></div> </div> </div> <p> <script type="text/javascript"><!-- function getParameterByName(name, url) { if (!url) url = window.location.href; name = name.replace(/[\[\]]/g, "\\$&"); var regex = new RegExp("[?&]" + name + "(=([^&#]*)|&|#|$)"), results = regex.exec(url); if (!results) return null; if (!results[2]) return ''; return decodeURIComponent(results[2].replace(/\+/g, " ")); } (function(){ var dest = getParameterByName('destination'); if(dest == 'contact') { console.log(dest) $('.faq-question[data-target="#answer4"]').trigger('click'); } })(); // --></script> </p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Roaming Tips

Things to know when you travel

Fido offers an extensive international coverage, thanks to our international roaming agreements with more than 650 operator networks in more than 220 destinations around the world.

Roaming Tips

Here are some roaming tips to help you stay in control of your roaming charges on your next trip outside Canada:

  • Turning data roaming on/off:
    • Most devices have an option to turn data roaming turned on or off. If data roaming is turned off, you won’t be able to use data services even if you have purchased a Travel Pack that includes data. If you want to use data while roaming, make sure that you turn data roaming ON. You can find this under devices settings.
  • Changing your email settings from “push to “pull”:
    • Emails can automatically download to your device without direct action from you. If you do not need to be alerted immediately by an incoming email, set your device so that it only downloads new emails when you manually check it. Instructions on how to do this are specific to each device. However, you can typically find this under the “settings” menu on your device.
  • Turning off applications running in the background:
    • On some devices, applications can run in the background even if you’re not using them. These applications can consume data without direct action from you and lead to unexpected charges. Stay in control of how and when you use data by shutting off applications that you are no longer using.
  • Keeping track of your data roaming charges in real-time:
    • Text USAGE to 3330 at any time for your data roaming pay-per-use and/or Travel Pack data overage charges. This text message is free of charge.

Note: If you have been subscribed to Fido for less than 90 days, you will be restricted from calling outside the country you are visiting (except for calling back to Canada). If you plan to make international calls from anywhere outside North America, call 6-1-1 free of charge from your Fido phone or 1-888-481-3436 to activate international calling. If your account has a credit limit, click here to know more about the possible restrictions.

Using a LTE device?

LTE technology is currently available for compatible LTE devices in select travel destinations. Outside of LTE coverage areas, Fido LTE devices will seamlessly fall back to 4G HSPA+ or EDGE technologies where data roaming is supported. Check out if your travel destination has LTE coverage here.

What you need to know...

Compatible phones and frequencies

All Fido phones and devices are compatible with network frequencies in the U.S. For other countries, verify the coverage availability and the network frequencies of your destination to make sure that your phone will work. Not sure what frequencies your phone or device supports? Verify your phone frequency. If its frequencies are not compatible with the network you will be using, you can consult our great selection of phones and buy one in a Fido point of sale. Don't forget, you can even use your FidoDollars™ to reduce the price of your new phone!

Also, don't forget to check the electricity voltage of your destination and buy and adapter for your phone charger if needed!

Roaming to Japan and Korea?


You’ll need a Fido device that supports a HSPA 2100 MHz frequency in order to connect to a local network. If your device does not support it, we recommend that you rent a phone at a Japanese or Korean airport directly. Simply insert your Fido SIM in any unlocked rented phone and you will be ready to go!

Once you arrived at your destination

To fully enjoy your roaming experience, read the following information:

  • Your phone will automatically recognize the U.S. network when you turn the phone on.
  • Your phone might not automatically recognize international networks. If that's the case, you can perform a manual network search on your phone. For assistance, consult your user guide.
  • If the area is covered by more than one operator, your phone will connect to the first network detected.
  • If you are in the U.S., you still have access to 9-1-1 services for local emergencies.
  • You will also receive a welcome message from Fido with some helpful information.

Using your Fido services while traveling

Making calls


While outside of Canada, the way you usually dial change. Please refer to the following chart to see the dialing patterns:

Canadian Dialing Pattern

Local call:

Dial area code and 7-digit phone number

Long distance call: Dial "1" plus area code and 7-digit phone number

U.S. Dialing Pattern

Local call:

Dial area code and 7-digit phone number

Long distance call: Dial "1" plus area code and 7-digit phone number
Overseas call: Dial "011" then country code plus city area code plus phone number

International Dialing Instructions

Local call

Dial local phone number

Long distance call to Canada or the U.S Dial "+" then "1" plus area code and 7-digit phone number
Long Distance Call to Another Country Dial "+" then country code and phone number

Using data

If you would like to continue using data on your phone when you’re abroad, make sure to turn data roaming “ON” when you land at your destination. Data includes browsing the internet, streaming media online, accessing e-mail, instant messaging, online gaming and any application that uses the internet to get real-time information (eg. weather app, newsfeed, widget, etc…).It is recommended that you avoid tethering your device while roaming as this will incur very high data usage.

As usual, if you are planning on streaming or downloading heavy content, it is recommended that you use a secure Wi-Fi connection.

Using your services

Not sure if your text messaging will work or how to use your voice messaging while being outside Canada? Visit our Add-ons section to see how each of your services will work while travelling!

Contact us while travelling

You can always count on us even while you travel outside Canada! If you need technical assistance or for any matter regarding your account, you can reach us by dialing:

From the U.S: Dial 1-514-933-3436, free of charge from your Fido phone.
From abroad: Dial +1-514-925-4590, free of charge from your Fido phone.

You can also call us from a landline if you are having technical difficulties with your Fido. We accept collect calls.

Why can’t I track my voice or text usage while roaming?

While our travel packs and data roaming rates provide real-time data usage alerts, we’re unable to offer this for voice or text usage as it can take up to 30 days for our roaming partner networks to provide this info.

Note: If you’ve purchased a travel pack, you’ll get discounted rates on voice and text if you go over your usage.

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