Voice Messaging
SELF-SERVE ONLY: This transaction or service can only be completed online; it’s not accessible over the phone or through live chat.
Voice Messaging: Allows a person who calls you to record a message when you’re unavailable to answer.
How much does it cost?
Premium Voicemail-To-Text: Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).
How much does it cost?.
Enhanced Voice Messaging: Allows a person who calls you to record a message when you’re unavailable to answer.
How much does it cost?
How to use Voice Messaging
First time set-up
Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
The first time you access your Voice Messaging service, you'll be prompted to create the following:
- Your own personal access code (4 to 5 digits long)
- A personal greeting and a recording of your name (your voice signature)
- Note: You can’t keep the default greeting, and your voice signature can’t be deleted once it’s recorded.
Having trouble setting up your voicemail?
If you’ve tried setting up your voicemail yourself but it’s still not working, we can help. Just contact us.
Resetting or changing your Voice Messaging access code
On fido.ca
- Reset your Voice Messaging access code by logging into My Account
- Login to fido.ca.
- Choose wireless account.
- Select Reset Voicemail Password.
- Enter & confirm new voicemail password.
Using our Self-serve menu
- Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone:
- Press "1" to use the self-serve menu.
- Press "3" to access the services menu.
- Press "2" to change your Voice Messaging access code.
- Follow the instructions to create a new Voice Messaging access code.
Listening to your voice messages
From your Fido phone:
- Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
- Enter your access code when prompted.
- Follow the instructions to listen to your messages.
From any other phone:
- Call your own Fido phone number.
- Press the "#" key during your greeting message.
- Enter your access code when prompted.
- Follow the instructions to listen to your messages.
Storage capacity and functionality
Voice Messaging | Premium Voice Messaging | Enhanced Voice Messaging | |
---|---|---|---|
Number of messages | 3 voice messages | 35 voice messages | 35 voice messages |
Length of messages | 3 minutes each | 5 minutes each | 5 minutes each |
Storage of new messages -(unheard) | 3 days | 10 days | 10 days |
Storage of saved messages | 3 days | 10 days | 10 days |
Personal greeting | A 60 second voice signature | A 3 minute personal greeting or a 60 second voice signature | A 3 minute personal greeting or a 60 second voice signature |
Special greeting | N/A | A 3 minute special greeting | A 3 minute special greeting |
Distribution list | N/A | 20 distribution lists of 50 members each | 20 distribution lists of 50 members each |
Instant reply | N/A | Included | Included |
Text transcription | N/A | Included | N/A |
Now you can extend your voicemail to six rings from four rings. Contact us to set-up Voicemail Ring Extension on your number.
Managing your greeting
To modify your personal greeting message:
- Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
- Enter your access code when prompted.
- Press the "3" key to access the customization menu.
- Press the "1" key to access the Voice Messaging cuztomization menu.
- Press the "3" key again to access the greeting customization menu.
- Follow the instructions to delete your current greeting and/or record a new one.
Managing your messages
For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:
Voice Messaging
-
- Listen to a voice message
During Playback- 1. Go back 8 seconds
11. Go to beginning of message
2. Pause message/ Continue playback
3. Go forward 8 seconds
33. Go to end of message
5. Get message header (time, date and caller's number - if available)
77. Delete message immediately without hearing the full message
#. Skip to next message (message is saved automatically)
*. End playback and return to main menu
- 5. Get message header (time, date and caller's number - if available)
7. Delete message
9. Save message
- 1. Go back 8 seconds
- Customize your Voice Messaging service
- Listen to a voice message
-
- 1. Modify your access code
- 2. Modify your Voice Signature (recording of your name)
- 3. Modify your Greeting Message
Premium Voicemail-To-Text
-
- Listen to a voice message
During Playback- 1. Go back 8 seconds
11. Go to beginning of message
2. Pause message/ Continue playback
3. Go forward 8 seconds
33. Go to end of message
5. Get message header (time, date and caller's number - if available)
77. Delete message immediately without hearing the full message
#. Skip to next message (message is saved automatically)
*. End playback and return to main menu
- 5. Get message header (time, date and caller's number - if available)
7. Delete message
9. Save message
- 1. Go back 8 seconds
- Send a voice message to a Fido number
- Modify the Voice Messaging service
- Listen to a voice message
- 1. Personalize the Voice Messaging service
- 1. Modify your acces code
- 2. Modify your voice signature (recording of your name)
- 1. Erase and record again
- 2. Save the current voice signature
- 3. Modify your greeting message
- 1. Record new greeting
- 2. Erase current greeting
- 3. Save greeting
-
- 2. Manage distribution lists
- 1. Modify existing distribution list
- 2. Create a distribution list
- 3. Erase a distribution list
Setting the Voice Messaging Retrieval Number (VMR)
If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:
- Voice Messaging Retrieval Number: +1-416-821-6549
Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.
To set the Voice Messaging Retrieval (VMR) number for iPhone:
- Access your phone keypad
- Dial *5005*86*+14168216549# and press Call
- The screen will flash briefly indicating the number has been programmed
- The above instructions may not work for all models of iPhone
To set the Voice Messaging Retrieval (VMR) number for Android
(instructions may vary based on Operating System version):
- Go to Settings > Call Settings > Voicemail Settings > Voicemail Number
- Enter +14168216549
- Save the settings
For all other phones:
- Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.
- For assistance with a non-Fido phone, please consult the manufacturer of your device.
Using your Voice Messaging while travelling
To access your messages from anywhere in the world simply press and hold the "1" key on your phone.
The following rates apply:
Location | Retrieving your messages | Message deposited in your voicemail |
---|---|---|
While on the Fido network in your Local Calling Area | Airtime charges apply. | No charge |
While on the Fido network outside your Local Calling Area | Airtime and long distance charges apply. View our rates |
|
While roaming on another network in Canada | Airtime and long distance charges apply. View our rates |
|
While in the USA | Airtime and long distance charges apply. View our U.S. Roaming rates |
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While in an international destination | Airtime and Long Distance charges apply. View our International Roaming rates |