Voice Messaging

Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.

The first time you access your Voice Messaging service, you'll be prompted to create the following:

• Your own personal access code (4 to 5 digits long)
• A personal greeting and a recording of your name (your voice signature)
  • Note: You can’t keep the default greeting, and your voice signature can’t be deleted once it’s recorded.

Having trouble setting up your voicemail?

If you’ve tried setting up your voicemail yourself but it’s still not working, we can help. Just contact us.

On fido.ca

• Reset your Voice Messaging access code by logging into My Account
  • Login to fido.ca.
  • Choose the wireless account or mobile number for which you’d like to change the voicemail password and select View Usage & Manage for this account.
  • Scroll down to the QUICK ACTIONS section and select Reset voicemail password.
  • Enter and confirm the new voicemail password, then select SUBMIT

 

On the Fido My Account app:

• Log in to the Fido My Account App on your mobile phone.
• From the dropdown menu at the top of the screen, choose the wireless account or mobile number for which you’d like to change the voicemail password.
• Select the PHONE tab, then select UPDATE VOICEMAIL PASSWORD.
• Enter the new password and select CHANGE PASSWORD.

Using our Self-serve menu

Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone.

• Press "2" to use the self-serve menu.
• Press "3" to access the services menu (for Fido Roam_TM and all other available transactions).
• Press "4" to change your PIN.
• Press “3” again to reset your voicemail password.
• Follow the instructions to create a new Voice Messaging access code.

From your Fido phone:

• Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
• Enter your access code when prompted.
• Follow the instructions to listen to your messages.

From any other phone:

• Call your own Fido phone number.
• Press the "#" key during your greeting message.
• Enter your access code when prompted.
• Follow the instructions to listen to your messages.

	Voice Messaging	Premium Voice Messaging	Enhanced Voice Messaging
Number of messages	3 voice messages	35 voice messages	35 voice messages
Length of messages	3 minutes each	5 minutes each	5 minutes each
Storage of new messages -(unheard)	3 days	10 days	10 days
Storage of saved messages	3 days	10 days	10 days
Personal greeting	A 60 second voice signature	A 3 minute personal greeting or a 60 second voice signature	A 3 minute personal greeting or a 60 second voice signature
Special greeting	N/A	A 3 minute special greeting	A 3 minute special greeting
Distribution list	N/A	20 distribution lists of 50 members each	20 distribution lists of 50 members each
Instant reply	N/A	Included	Included
Text transcription	N/A	Included	N/A

Now you can extend your voicemail to six rings from four rings. Contact us to set-up Voicemail Ring Extension on your number.

To modify your personal greeting message:

• Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
• Enter your access code when prompted.
• Press the "3" key to access the customization menu.
• Press the "1" key to access the Voice Messaging cuztomization menu.
• Press the "3" key again to access the greeting customization menu.
• Follow the instructions to delete your current greeting and/or record a new one.

For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:

Voice Messaging

1.  
   1. Listen to a voice message
      During Playback

      1. Go back 8 seconds
      11. Go to beginning of message
      2. Pause message/ Continue playback
      3. Go forward 8 seconds
      33. Go to end of message
      5. Get message header (time, date and caller's number - if available)
      77. Delete message immediately without hearing the full message
      #. Skip to next message (message is saved automatically)
      *. End playback and return to main menu

      After Playback

      5. Get message header (time, date and caller's number - if available)
      7. Delete message
      9. Save message

   2. Customize your Voice Messaging service

1. Modify your access code

2. Modify your Voice Signature (recording of your name)

3. Modify your Greeting Message

Premium Voicemail-To-Text

1.  
   1. Listen to a voice message
      During Playback

      1. Go back 8 seconds
      11. Go to beginning of message
      2. Pause message/ Continue playback
      3. Go forward 8 seconds
      33. Go to end of message
      5. Get message header (time, date and caller's number - if available)
      77. Delete message immediately without hearing the full message
      #. Skip to next message (message is saved automatically)
      *. End playback and return to main menu

      After Playback

      5. Get message header (time, date and caller's number - if available)
      7. Delete message
      9. Save message

   2. Send a voice message to a Fido number
   3. Modify the Voice Messaging service

1. Personalize the Voice Messaging service

1. Modify your acces code

2. Modify your voice signature (recording of your name)

1. Erase and record again

2. Save the current voice signature

3. Modify your greeting message

1. Record new greeting

2. Erase current greeting

3. Save greeting

2. Manage distribution lists

1. Modify existing distribution list

2. Create a distribution list

3. Erase a distribution list

If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:

• Voice Messaging Retrieval Number: +1-416-821-6549

Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.

To set the Voice Messaging Retrieval (VMR) number for iPhone:

• Access your phone keypad
• Dial *5005*86*+14168216549# and press Call
• The screen will flash briefly indicating the number has been programmed
• The above instructions may not work for all models of iPhone

To set the Voice Messaging Retrieval (VMR) number for Android
(instructions may vary based on Operating System version):

• Go to Settings > Call Settings > Voicemail Settings > Voicemail Number
• Enter +14168216549
• Save the settings

For all other phones:

• Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.
• For assistance with a non-Fido phone, please consult the manufacturer of your device.

To access your messages from anywhere in the world simply press and hold the "1" key on your phone.
The following rates apply:

Location	Retrieving your messages	Message deposited in your voicemail
While on the Fido network in your Local Calling Area	Airtime charges apply.	No charge
While on the Fido network outside your Local Calling Area	Airtime and long distance charges apply. View our rates
While roaming on another network in Canada	Airtime and long distance charges apply. View our rates
While in the USA	Airtime and long distance charges apply. View our U.S. Roaming rates
While in an international destination	Airtime and Long Distance charges apply. View our International Roaming rates