HOW YOU CAN SELF-SERVE ONLINE
Easily manage your account and services online with Fido My Account or through the mobile app 24/7. It's also a smart way to save yourself time and money - My Account is free to use!
However, those with accessibility needs can continue to contact us by phone and Live Chat for support with any transaction.Transactions marked below as ‘Self-Serve only’ are no longer available over the phone or through Live Chat.
However, those with accessibility needs can continue to contact us by phone and Live Chat for support with any transaction.Some transactions are account level and require authentication via My Account username and password credentials, while others are subscriber-level and can be accessed by all plan members.
Select an option below to learn more about what you can do with My Account online or through the app:
HOW YOU CAN SELF-SERVE ONLINE
Easily manage your account and services online with Fido My Account or through the mobile app 24/7. It's also a smart way to save yourself time and money - My Account is free to use!
Transactions marked below as ‘Self-Serve only’ are no longer available over the phone or through Live Chat.
However, those with accessibility needs can continue to contact us by phone and Live Chat for support with any transaction.Some transactions are account level and require authentication via My Account username and password credentials, while others are subscriber-level and can be accessed by all plan members.
Select an option below to learn more about what you can do with My Account online or through the app:
| Billing, payment, login and more | Available on Fido.ca | Available on the Fido MyAccount App |
|---|---|---|
| Register for My Account | ||
| Recover login details (Username, Password) | ||
| Update login details (Username, Password) | ||
| Set up SMS Recovery Number | ||
Make a one-time payment (Credit Card)  | ||
| Update payment method | ||
| Update contact information (Billing email, Phone number(s), Billing language, Billing address) | ||
| View account balance | ||
| View or Print Your Bill With Online Billing | ||
| Check Account Balance | ||
| Get Fido Xtra weekly offers |
| Postpaid Mobile Transactions | Available on Fido.ca | Available on the Fido MyAccount App |
|---|---|---|
| View mobile usage | ||
| Add Data Add-on | ||
| Remove Data Add-on | ||
| Use Data Bytes | ||
| Change name display | ||
| Change phone number | ||
| Change voice messaging password | ||
| Report or remove lost or stolen devices | ||
| Update SIM card | ||
| View plan details | ||
| Change monthly phone plan | ||
| Upgrade device | ||
| Use the Fido Repair Program | ||
| View your device balance | ||
| Network Help & Outages | ||
| Use the Fido Reservation System | ||
| Device Toolbox |
| Internet and Prepaid Mobile Transactions | Available on Fido.ca | Available on the Fido MyAccount App |
|---|---|---|
| View internet usage | ||
| Auto-Top Up (Prepaid) | ||
| Network Help & Outages |
Billing, payment, login and more
Available on Fido.ca View more
Available on Fido.ca Available on the Fido MyAccount app View more
Available on Fido.ca
Available on Fido.ca More
Available on Fido.ca More
Available on Fido.ca Available on the Fido MyAccount app More
Available on Fido.ca Available on the Fido MyAccount app More
Available on Fido.ca More
Available on Fido.ca Available on the Fido MyAccount app
Available on Fido.ca Available on the Fido MyAccount app View more
Available on Fido.ca Available on the Fido MyAccount app More
Available on the Fido MyAccount app
Postpaid Mobile Transactions
Available on Fido.ca Available on the Fido MyAccount app More
Available on Fido.ca Available on the Fido MyAccount app More
Available on Fido.ca Available on the Fido MyAccount app More
Available on the Fido MyAccount app More
Available on Fido.ca More
Available on Fido.ca More
Available on Fido.ca Available on the Fido MyAccount app More
Available on Fido.ca More
Available on Fido.ca More
Available on Fido.ca Available on the Fido MyAccount app
Available on Fido.ca Available on the Fido MyAccount app
Available on Fido.ca Available on the Fido MyAccount app More
Available on Fido.ca More
Available on Fido.ca Available on the Fido MyAccount app
Available on Fido.ca Available on the Fido MyAccount app More
Available on Fido.ca More
Available on the Fido MyAccount app
Internet and Prepaid Mobile Transactions
Available on Fido.ca View more
Available on Fido.ca
Available on Fido.ca View more
