HOW YOU CAN SELF-SERVE
Easily manage your account and services online with Fido My Account or through the mobile app 24/7. It's also a smart way to save yourself time and money - My Account is free to use!
Transactions marked below as ‘Self-Serve only’ are no longer available over the phone.
Some transactions are account level and require authentication via My Account username and password credentials, while others are subscriber-level and can be accessed by all plan members.
Billing, payment, login & more
Only on Fido.ca
Set up SMS Recovery Number - Self-Serve Only
Update contact information (Billing email, Phone number(s), Billing language, Billing address) - Self-Serve only
Tax exemptions for Indigenous customers
Only on MyAccount App
Available on Fido.ca & MyAccount App
Recover login details (Username, Password) - Self-Serve Only
Make a one-time payment (Credit Card) - Self-Serve only
Update payment method - Self-Serve only
View or Print Your Bill With Online Billing
Mobile Transactions
Only on Fido.ca
Change name display - Self-Serve only
Change phone number
Report or remove lost or stolen devices
Use the Fido Reservation System
Only on MyAccount App
Available on Fido.ca & MyAccount App
Switch my physical SIM to eSIM
Change voice messaging password - Self-Serve only
View your device balance