fido/myaccount-selfserve-transactions on false false [Cookie] = [dtCookie==3=srv=14=sn=074EE0451C529AC32E66AC6AED98076F=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/myaccount-selfserve-transactions] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [37520967] [True-Client-IP] = [18.208.132.33] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;14;-492485248;31195074;7;-1151093806;453] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.208.132.33, 23.40.190.185] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.208.132.33, 23.40.190.185] [X-dynaTrace-RequestState] = [agentId=0xe2a54580&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] myaccount-selfserve-transactions /nac/#/choose-phone /phones /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=074EE0451C529AC32E66AC6AED98076F=perc=100000=ol=0=mul=1

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HOW YOU CAN SELF-SERVE ONLINE

Easily manage your account and services online with Fido My Account or through the mobile app 24/7.  It's also a smart way to save yourself time and money - My Account is free to use!

Account handling fees will apply to some transactions for wireless services completed by agents over the phone, via online chat or social media support teams.  Learn more.

Some transactions are account level and require authentication via My Account username and password credentials, while others are subscriber-level and can be accessed by all plan members.

Select an option below to learn more about what you can do with My Account online or through the app:

Billing, payment, login and moreAvailable on Fido.caAvailable on the Fido MyAccount App
Register for My Account
Recover login details (Username, Password)
Update login details (Username, Password)
Set up SMS Recovery Number
Make a one-time payment* (Credit Card Interac)
Update payment method* (Auto-pay by credit card, Auto-pay by debit, Auto-pay via online banking)
Update contact information (Billing email*, Phone number(s)*, Billing language, Billing address*)
View account balance
View or Print Your Bill With Online Billing
Check Account Balance
Get Fido Xtra weekly offers

* Account handling fees will apply when completed by agents over the phone, via online chat and social media support teams. Learn more.

Postpaid Mobile TransactionsAvailable on Fido.caAvailable on the Fido MyAccount App
View mobile usage
Add Data Add-on
Remove Data Add-on
Use Data Bytes
Change name display*
Change phone number
Change voice messaging password*
Report or remove lost or stolen devices
Update SIM card
View plan details
Change monthly phone plan
Upgrade device
Use the Fido Repair Program
Manage your Caller ID
View your device balance
NetworkAid: Check for network issues
Use the Fido Reservation System
Device Toolbox

* Account handling fees will apply when completed by agents over the phone, via online chat and social media support teams. Learn more.

Internet and Prepaid Mobile TransactionsAvailable on Fido.caAvailable on the Fido MyAccount App
View internet usage
Auto-Top Up (Prepaid)
NetworkAid: Check for mobile network issues (Prepaid)

Billing, payment, login and more


Register for My Account

Available on Fido.ca View more

Recover login details (Username, Password)

Available on Fido.ca View more

Update login details (Username, Password)

Available on Fido.ca

Set up SMS Recovery Number

Available on Fido.ca More

How to change your address and other contact information

Available on Fido.ca More

Make a one-time payment* (Credit Card Interac)

Available on Fido.ca Available on the Fido MyAccount app More

Update payment method*

Available on Fido.ca Available on the Fido MyAccount app More

Update contact information

Available on Fido.ca More

View account balance

Available on Fido.ca Available on the Fido MyAccount app

View or Print Your Bill With Online Billing

Available on Fido.ca Available on the Fido MyAccount app View more

Check Account Balance

Available on Fido.ca Available on the Fido MyAccount app More

Fido Xtra weekly offers

Available on the Fido MyAccount app


* Account handling fees will apply when completed by agents over the phone, via online chat and social media support teams. Learn more.

Postpaid Mobile Transactions


View mobile usage

Available on Fido.ca Available on the Fido MyAccount app More

Add Data Add-on

Available on Fido.ca Available on the Fido MyAccount app More

Remove Data Add-on

Available on Fido.ca Available on the Fido MyAccount app More

Use Data Bytes

Available on the Fido MyAccount app More

Change name display*

Available on Fido.ca More

Change phone number

Available on Fido.ca More

Change voice messaging password*

Available on Fido.ca Available on the Fido MyAccount app More

Report or remove lost or stolen devices

Available on Fido.ca More

Update SIM card

Available on Fido.ca More

View plan details

Available on Fido.ca Available on the Fido MyAccount app

Change monthly phone plan

Available on Fido.ca Available on the Fido MyAccount app

Upgrade device

Available on Fido.ca Available on the Fido MyAccount app More

Use the Fido Repair Program

Available on Fido.ca More

Manage your Caller ID

Available on Fido.ca

View your device balance

Available on Fido.ca Available on the Fido MyAccount app

NetworkAid: Check for network issues

Available on Fido.ca Available on the Fido MyAccount app More

Use the Fido Reservation System

Available on Fido.ca More

Device Toolbox

Available on the Fido MyAccount app

* Account handling fees will apply when completed by agents over the phone, via online chat and social media support teams. Learn more.

Internet and Prepaid Mobile Transactions


View internet usage

Available on Fido.ca View more

Auto-Top Up (Prepaid)

Available on Fido.ca

NetworkAid: Check for mobile network issues (Prepaid)

Available on Fido.ca View more