Manage your account online with My Account

Only on Fido.ca

• Register for My Account
• Set up SMS Recovery Number – Self-Serve only
• Update contact information (Billing email, Phone number(s), Billing language, Billing address) – Self-Serve only
• Tax exemptions for Indigenous customers

Available on Fido.ca & MyAccount App

• Recover login details (Username, Password) – Self-Serve only
• Make a one-time payment (Credit Card) – Self-Serve only
• Update payment method – Self-Serve only
• Check account balance
• View or Print Your Bill With Online Billing

Only on Fido.ca

• Change name display – Self-Serve only
• Report or remove lost or stolen devices
• Update SIM card
• Use the Fido Repair Program
• Use the Fido Reservation System

Only on MyAccount App

• Use Data Bytes (5 Extra Hours of Data)

Available on Fido.ca & MyAccount App

• Activate eSIM on my device
• View mobile usage
• Add Data Add-on
• Remove Data Add-on
• Switch my physical SIM to eSIM
• Change voice messaging password – Self-Serve only
• View plan details / Change monthly phone plan
• Upgrade device
• Network Help & Outages

Only on Fido.ca

• View internet usage
• Network Help & Outages