fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/my-account-ivr] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1501315683;358614338;7;-1151093806;322;24fc;2h01;3h597c4263;4h15600542] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=991AD06ED225C3D2EE44E18BC3A86182=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145cc91-566ad77] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x597c4263&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content my-account-ivr /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=991AD06ED225C3D2EE44E18BC3A86182=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/my-account-ivr] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1501315683;358614338;7;-1151093806;322;24fc;2h01;3h597c4263;4h15600542] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=991AD06ED225C3D2EE44E18BC3A86182=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145cc91-566ad77] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x597c4263&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content my-account-ivr on =3=srv=10=sn=991AD06ED225C3D2EE44E18BC3A86182=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rnc 2017-08-24 18:32:53 true site/support j6ho4rnc templatedata/site/support/data/billing-account/my-account-ivr 1568821928 2019-09-18 11:52:39 /default/main/internet/fido/STAGING /default/main/internet/fido my-account-ivr 1504245862353 2019-09-18 11:52:39 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/my-account-ivr templatedata/site/support/data/billing-account/my-account-ivr 1 true my-account-ivr ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management faqs selfserve 1446051134643 Phone - IVR | Fido Support It is a fast, easy and convenient system that allows you to perform transactions quickly with no wait time; helps you get information on various Fido products and services. Phone - IVR <p> <script src="/cms/v45/js/support-6.js" type="text/javascript"></script> <!-- @import url(/cms/v45/css/support-6.css); --></p> <div id="support_6"><!-- <h1>Account Management</h1> --> <div class="bloc_content"><!-- <h2>Interactive Voice Response (IVR) system &ndash; My Account</h2> --> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>What is Fido's Self-Serve system?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>It is a fast, easy and convenient system that allows you to perform transactions quickly with no wait time; helps you get information on various Fido products and services.</p> <p><strong>Monthly service</strong>: Choose our Fido Answers service where you talk to a real person or go through our automated self-serve functionalities.</p> <p><strong>Prepaid service</strong>: Provides you with the flexibility and control of managing your account how you want; online or on device, when you want; 24/7.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>How can I access it?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Simply<strong> call</strong> <strong>6-1-1</strong>, free of charge, from your Fido phone or <strong>1-888-481-3436</strong> from another phone.</p> <ul> <li><strong>Self-serve</strong>: 24/7</li> <li><strong>Customer service</strong>: weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>What can I do with it?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>You can perform the following self-serve transactions with no wait time on your part.</p> <table class="table-calls-forwarding" border="0"> <tbody> <tr class="first"> <th class="first" scope="row"><strong>Monthly services</strong></th> <td class="last"> <ul> <li>Add, modify or learn about Add-ons</li> <li>Reset your Voice Messaging access code</li> <li>Report your phone lost or stolen</li> <li>Update your credit card information</li> <li>Get details of your last five payments (date, amount)</li> <li>Request an invoice copy</li> <li>Get account number and billing cycle</li> <li>Make an instant credit card payment</li> <li>Confirm a payment or make a payment arrangement</li> <li>Get information about your monthly plan and included features</li> <li>Get information about your payment options</li> <li>Get information about a Credit Limit Account and available credit</li> <li>Complete or get the status of your phone number transfer to Fido</li> <li>Get your account balance (<strong>also available through</strong> <a title="*28" href="/web/content/payperuse/quickdial#28">*28</a>)</li> <li>Get store locations and contact numbers (<strong>also available through *3339</strong>) </li> <li>Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging (<strong>also available through *3337</strong>) </li> <li>Get your FidoDOLLARS<sup>TM</sup> balance and information about the Fido Rewards program (<strong>also available through *3338</strong>) </li> </ul> </td> </tr> <tr> <th scope="row"><strong>Prepaid services</strong></th> <td> <ul> <li>Add, modify or learn about Add-ons</li> <li>Reset your Voice Messaging access code</li> <li>Report your phone lost or stolen</li> <li>Get your FidoDOLLARS balance and information about the FidoREWARDS<sup>TM</sup> program</li> <li>Get store locations and contact numbers</li> <li>Get information about your current plan and included features</li> <li>Get information about your payment refill options</li> <li>Complete or get the status of your phone number transfer to Fido</li> <li>Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging</li> <li>Get your Prepaid account balance (<strong>played automatically at the start of the call</strong>)</li> <li>Get a detailed account balance and transactions history</li> <li>Refill your account with a voucher or credit card</li> <li>Change your prepaid plan ( need to refill) and get your airtime rate</li> <li>Register your credit card for Prepaid refills</li> <li>Reset your prepaid account PIN</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 3 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> IVR Phone Prepaid services Monthly services Système de réponse vocale interactif | Soutien Fido Il s’agit d’un système pratique, convivial et rapide qui vous permet d’effectuer des transactions rapidement et sans période d’attente, et qui vous aide à obtenir des renseignements sur divers produits et services de Fido. Système de réponse vocale interactif (RVI) <p> <script src="/cms/v45/js/support-6.js" type="text/javascript"></script> <!-- @import url(/cms/v45/css/support-6.css); --></p> <!-- <h1>Gestion du compte</h1> --> <div class="bloc_content"><!-- <h2>Syst&egrave;me de r&eacute;ponse vocale interactif (RVI) &ndash; Mon Compte</h2> --> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce que le syst&egrave;me libre-service de Fido ?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Il s&rsquo;agit d&rsquo;un syst&egrave;me pratique, convivial et rapide qui vous permet d&rsquo;effectuer des transactions rapidement et sans p&eacute;riode d&rsquo;attente, et qui vous aide &agrave; obtenir des renseignements sur divers produits et services de Fido.</p> <p><strong>Service mensuel</strong>:<br /> Choisissez notre service Fido &agrave; l&rsquo;&eacute;coute pour parler directement &agrave; un repr&eacute;sentant ou utilisez nos fonctions libre-service automatis&eacute;es.</p> <p><strong>Service pr&eacute;pay&eacute;</strong>:<br /> Ce service vous offre souplesse et contr&ocirc;le pour une gestion personnalis&eacute;e de votre compte, en ligne ou &agrave; partir de votre appareil, 24 heures sur 24, sept jours sur sept.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je y acc&eacute;der ?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Vous n&rsquo;avez qu&rsquo;&agrave; <strong>composer sans frais le 6-1-1</strong> &agrave; partir de votre t&eacute;l&eacute;phone Fido ou le <strong>1-888-481-3436</strong> de tout autre t&eacute;l&eacute;phone.</p> <ul> <li><strong>Libre-service</strong> : 24 heures sur 24, sept jours sur sept.</li> <li><strong>Service &agrave; la client&egrave;le&nbsp;</strong>: du lundi au vendredi, de 8&nbsp;h &agrave; 21&nbsp;h, et les week-ends de 9&nbsp;h &agrave; 17&nbsp;h (votre heure locale). </li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>&Agrave; quoi cela me sert-il&nbsp;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Vous pouvez effectuer les transactions libre-service suivantes sans attente.</p> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <th scope="row"><strong>Monthly services</strong></th> <td> <ul> <li>Ajouter ou modifier des options ou se renseigner sur celles-ci</li> <li> R&eacute;initialiser le code d&rsquo;acc&egrave;s pour la Messagerie vocale</li> <li>Signaler la perte ou le vol de votre t&eacute;l&eacute;phone</li> <li>Mettre &agrave; jour vos renseignements de carte de cr&eacute;dit</li> <li>Obtenir les d&eacute;tails de vos cinq derniers paiements (dates et montants)</li> <li>Demander une copie de facture</li> <li>Conna&icirc;tre votre num&eacute;ro de compte et votre cycle de facturation</li> <li>Effectuer un paiement automatique par carte de cr&eacute;dit</li> <li>Confirmer un paiement ou &eacute;tablir une entente de paiement</li> <li>Obtenir de l&rsquo;information sur votre forfait mensuel et les services inclus</li> <li>Obtenir de l&rsquo;information sur vos options de paiement</li> <li>Obtenir de l&rsquo;information sur un compte avec limite de cr&eacute;dit et le cr&eacute;dit disponible</li> <li>Effectuer le transfert de votre num&eacute;ro de t&eacute;l&eacute;phone &agrave; Fido ou obtenir l'&eacute;tat du transfert</li> <li>Obtenir le solde de votre compte (<strong>&eacute;galement en composant<a title="*28" href="/web/content/payperuse/quickdial#28">*28</a></strong>)</li> <li>Obtenir les adresses et les num&eacute;ros de t&eacute;l&eacute;phone des magasins (<strong>&eacute;galement en composant *3339</strong>) </li> <li>Consulter votre utilisation des diff&eacute;rents services (temps d&rsquo;antenne, donn&eacute;es, interurbains, textos, messages image et vid&eacute;o) (<strong>&eacute;galement en composant *3337</strong>) </li> <li>Obtenir votre solde de FidoDOLLARS et les renseignements sur le programme FidoR&Eacute;COMPENSES (<strong>&eacute;galement en composant *3338</strong>) </li> </ul> </td> </tr> <tr> <th><strong>Services pr&eacute;pay&eacute;s</strong></th> <td> <ul> <li>Ajouter ou modifier des options ou se renseigner sur celles-ci</li> <li>R&eacute;initialiser le code d&rsquo;acc&egrave;s pour la Messagerie vocale</li> <li>Signaler la perte ou le vol de votre t&eacute;l&eacute;phone</li> <li>Obtenir votre solde de FidoDOLLARS et de l&rsquo;information sur le programme FidoR&Eacute;COMPENSES<sup>TM</sup></li> <li>Obtenir les adresses et les num&eacute;ros de t&eacute;l&eacute;phone des magasins Fido</li> <li>Obtenir de l&rsquo;information sur votre forfait et les services inclus</li> <li>Obtenir de l&rsquo;information sur vos diff&eacute;rentes options de r&eacute;approvisionnement</li> <li>Effectuer le transfert de votre num&eacute;ro de t&eacute;l&eacute;phone &agrave; Fido ou obtenir l'&eacute;tat du transfert</li> <li>Consulter votre utilisation des diff&eacute;rents services (temps d&rsquo;antenne, donn&eacute;es, interurbains, textos, messages image et vid&eacute;o)</li> <li>Obtenir le solde de votre compte pr&eacute;pay&eacute; (<strong>mentionn&eacute; automatiquement au d&eacute;but du message d&rsquo;accueil</strong>)</li> <li>Obtenir les d&eacute;tails concernant le solde de votre compte ainsi que l&rsquo;historique de vos transactions</li> <li>R&eacute;approvisionner votre compte au moyen d&rsquo;une carte de temps d&rsquo;antenne ou d&rsquo;une carte de cr&eacute;dit</li> <li>Changer votre forfait pr&eacute;pay&eacute; (r&eacute;approvisionnement n&eacute;cessaire) et obtenir votre tarif de temps d'antenne</li> <li>Inscrire votre carte de cr&eacute;dit pour les r&eacute;approvisionnements pr&eacute;pay&eacute;s</li> <li>R&eacute;initialiser le NIP de votre compte pr&eacute;pay&eacute;</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 3 end --></div> <!-- /.bloc_content --> <!-- /.support_6 --> Monthly services Services prépayés interactif réponse RVI 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Phone - IVR

What is Fido's Self-Serve system?

It is a fast, easy and convenient system that allows you to perform transactions quickly with no wait time; helps you get information on various Fido products and services.

Monthly service: Choose our Fido Answers service where you talk to a real person or go through our automated self-serve functionalities.

Prepaid service: Provides you with the flexibility and control of managing your account how you want; online or on device, when you want; 24/7.

How can I access it?

Simply call 6-1-1, free of charge, from your Fido phone or 1-888-481-3436 from another phone.

  • Self-serve: 24/7
  • Customer service: weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time.

What can I do with it?

You can perform the following self-serve transactions with no wait time on your part.

Monthly services
  • Add, modify or learn about Add-ons
  • Reset your Voice Messaging access code
  • Report your phone lost or stolen
  • Update your credit card information
  • Get details of your last five payments (date, amount)
  • Request an invoice copy
  • Get account number and billing cycle
  • Make an instant credit card payment
  • Confirm a payment or make a payment arrangement
  • Get information about your monthly plan and included features
  • Get information about your payment options
  • Get information about a Credit Limit Account and available credit
  • Complete or get the status of your phone number transfer to Fido
  • Get your account balance (also available through *28)
  • Get store locations and contact numbers (also available through *3339)
  • Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging (also available through *3337)
  • Get your FidoDOLLARSTM balance and information about the Fido Rewards program (also available through *3338)
Prepaid services
  • Add, modify or learn about Add-ons
  • Reset your Voice Messaging access code
  • Report your phone lost or stolen
  • Get your FidoDOLLARS balance and information about the FidoREWARDSTM program
  • Get store locations and contact numbers
  • Get information about your current plan and included features
  • Get information about your payment refill options
  • Complete or get the status of your phone number transfer to Fido
  • Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging
  • Get your Prepaid account balance (played automatically at the start of the call)
  • Get a detailed account balance and transactions history
  • Refill your account with a voucher or credit card
  • Change your prepaid plan ( need to refill) and get your airtime rate
  • Register your credit card for Prepaid refills
  • Reset your prepaid account PIN