Interactive Voice Response (IVR) system – My Account
What is Fido's Self-Serve system?
It is a fast, easy and convenient system that allows you to manage your account efficiently. Helps you perform transactions quickly with no wait time; helps you get information on various Fido products and services. If ever you need more help, you can reach Customer Service.
Monthly service
Choose our Fido Answers service where you talk to a real person or go through our automated self-serve functionalities.
Prepaid service
Provides you with the flexibility and control of managing your account how you want; online or on device, when you want; 24/7.
How can I access it?
Simply call 6-1-1, free of charge, from your Fido phone or 1-888-481-3436.
- Self-serve: 24/7
- Customer service: weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time.
What can I do with it?
You can conduct the following self-serve transactions with no wait time on your part.
| Transactions |
General Information |
Monthly services |
Prepaid services |
| Add, modify or learn about Add-ons |
X |
X |
X |
| Reset your Voice Messaging access code |
|
X |
X |
| Report your phone lost or stolen |
|
X |
X |
| Update your credit card information |
|
X |
|
Get your account balance, last payment amount and date
(also available through *28) |
|
X |
|
| Request an invoice copy |
|
X |
|
| Make a instant credit card payment |
|
X |
|
| Confirm a payment or make a payment arrangement |
|
X |
|
| Get your FidoDollars balance and information about the Fido Rewards program |
X |
X |
X |
| Get store locations and contact numbers |
X |
X |
X |
| Get information about current promotions, including Refer a Friend |
X |
X |
X |
| Get information about current monthly plans and included features |
X |
X |
X |
| Get information about your various payment options |
X |
X |
X |
| Get information about a Credit Limit Account and available credit |
|
X |
|
| Get the status of your phone number transfer to Fido |
|
X |
X |
| Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging |
|
X |
X |
| Get account number and billing cycle |
|
X |
|
| Get your Prepaid account balance (played automatically at the start of the call) |
|
|
X |
| Get a detailed account balance and transactions history |
|
|
X |
| Refill your account with a voucher or credit card |
|
|
X |
| Change your prepaid plan ( need to refill) and get your airtime rate |
|
|
X |
| Register your credit card for Prepaid refills |
|
|
X |
| Reset your prepaid account Pin |
|
|
X |
