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Account Management

How to refill your account

Running low on airtime?

Fido offers you many options for refilling your prepaid account.

Things to Know

  • Everytime you refill your account, you'll get a text message confirming your refill amount and your current balance.
  • Prepaid refills are non-refundable regardless of the method of payment.
Prepaid airtime voucher

Refill from your Fido phone

*114* Refill
An easy refill with no Text fees.

  • Dial *114*, then your 14 digit voucher number, then # with no spaces between as if you were making a call
  • *114*<14-digit voucher number>#
  • Please note that this service is not available with Windows powered phones.

or

Call *868 to refill quickly

  • Call *868 from your Fido phone and you'll be immediately directed to the appropriate menu.
  • Enter your 14-digit secret number.

or

Mobile Internet
An easy refill with no data transmission fees.

  • Open your Internet browser from your handset
  • Click on the "Refill" link
  • Enter your 4 digit PIN code
  • Type in the 14-digit secret number in its reserved space

Refill from fido.ca

  • Log in to My Account. If you haven't already registered on fido.ca, register now.
  • Select Voucher in the Refill section
  • Enter the 14-digit secret number that appears on your receipt
  • Select Validate
  • Confirm the transaction

Prepaid airtime vouchers

Refill Expiry*
$10 30 days
$20 30 days
$30 30 days
$50 60 days
$100 365 days

* Provides access to the network for up to the number of days shown from date added to account. If you don’t refill your account before the balance expiry date, any remaining balance in your account will expire and be lost. You’ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days of the expiry date.

Available at all Fido points of sale and almost all:

  • Post office locations
  • Electronics stores
  • Gas stations
  • Convenience stores
  • Drugstores
  • Department stores
  • CIBC for bank machine for CIBC customers
INTERAC® Online

The INTERAC Online service is a new payment option that allows you to pay for goods and services on the Internet directly from your bank account.

Refill from fido.ca

  • Log in to My Account. If you haven't already registered on fido.ca, register now.
  • Select INTERAC Online in the Refill section
  • Select an amount in the dropdown menu
  • Click on Continue
  • Confirm the transaction
  • You will be redirected to your online bank site and can select from which bank account you want to refill.
  • Once completed you will be redirected back to a confirmation page on fido.ca.

Accepted financial institutions:

  • Scotia BankTM
  • RBCTM Royal Bank
  • TDTM Bank of Canada
  • BMOTM Bank of Montreal

To learn more about INTERAC Online, click here

Credit card (one time refills)

Buy airtime with your credit card on fido.ca or right from your Fido phone.

You can also register to our new Auto Refill service and we will refill your account for you when needed. Learn more

Things to Know

  • Your credit card must be registered to your account.
  • The credit card and address must correspond to a valid Canadian address.
  • Maximum number of credit card refills: 10 in any 30 day period.
  • Credit card refills are not permitted in accounts with a balance of $1,000 or more.

Register your credit card from fido.ca

  • Log in to My Account. If you haven't already registered on fido.ca, register now.
  • Select Credit card in the Refill section
  • Select Register your credit card for one time refill and/or to set up Auto Refill
  • Enter your credit card information
  • Confirm the transaction

Refill from your Fido phone

Call the star codes to refill quickly

  • Call the star code of your choice from your Fido phone and you'll be immediately directed to the appropriate menu.
  • Enter your 4 digit PIN code
  • Confirm the transaction.
Star codes Refill amounts Expiry
*110 $10 Valid for 30 days
*120 $20 Valid for 30 days
*130 $30 Valid for 30 days
*150 $50 Valid for 60 days
*100 $100 Valid for 365 days

or

Call 6-1-1

  • Call 6-1-1, free of charge, from your Fido phone.
  • Select 1 to refill
  • Select credit card
  • Select the refill amount ($10, $20, $30, $50 or $100).
  • Confirm the transaction.

Refill from fido.ca

  • Log in to My Account. If you haven't already registered on fido.ca, register now.
  • Select Credit card in the Refill section
  • Select an amount in the dropdown menu.
  • Click on Continue
  • Confirm the transaction
FidoREWARDS™

Our FidoREWARDS Program lets you earn every time you use your handset. You can redeem your FidoREWARDS for prepaid airtime and use them to refill your account.

Refill from fido.ca

  • Log in to My Account. If you haven't already registered on fido.ca, register now.
  • Select Redeem FidoDOLLARS in the Fido Rewards section
  • Select Get yourself prepaid airtime
  • Confirm the transaction
See full details

- Only credit cards issued by Canadian financial institutions are accepted.
- Only one card at a time can be registered.
- For joint account cards, only the primary holder name and address will be accepted.
- Maximum number of credit top- ups: 10 in any 30 day period.
- All credit card payments are plus applicable taxes.
- You may top up through IVR, online or on your device. If you top up through the call centre, a $1 fee will apply.