An eSIM is a digital SIM that lets you activate a mobile plan without having to use a physical SIM card. If your device supports Dual SIM, you can use an eSIM is to allow two lines or more on it. Learn more about Dual SIM.
What is an eSIM and how do I get one?
What is an eSIM
How do I get an eSIM?
You can request an eSIM if you are on a Fido mobile plan and have an eSIM compatible device.
Existing line switching to eSIM
New line purchased or done a hardware upgrade through fido.ca
When you activate a new line with an eSIM compatible device and choose ship to home, we’ll mail you an eSIM voucher to activate your eSIM.
When you activate a new line with an eSIM compatible device and choose Pick up at store, we’ll talk you through the different ways to activate your eSIM when you visit us.
New line purchased or done a hardware upgrade by calling us
When you call us to purchase a new line you can activate your eSIM through the Fido My Account app or Fido My Account Portal.
New line purchased or done a hardware upgrade at Fido store
Visit a Fido store to upgrade to an eSIM compatible device and talk to our reps about the ways to activate an eSIM on your device.