When a technician needs to enter a home to fix an issue, it will be at their discretion with everyone’s safety as the main concern. To help ensure this, before entering the technician will ask a series of COVID-19 related screening questions. Should they not be able to enter at this time, they’ll discuss alternative solutions with you.
While inside, the technician will be wearing a protective mask and face or eye protection. Our technicians are also equipped with safety kits that also include protective gloves, hand sanitizer and disinfectant wipes as part of our enhanced sanitation measures.
During the appointment in your home, it’s suggested but not mandatory that our customers wear a face covering for their own safety and comfort. If you are going to be in the same room as the technician, please maintain a distance of at least 2 metres.
Note: If the service technician only needs to replace equipment to resolve the issue (example: modem), they may drop the equipment at the door. We are also requesting all equipment returns be sent back, cost-free, through Canada Post as stores may only be open for essential services due to COVID-19. You can also find those instructions here.