Loading...

Addressing unresolved concerns

Connect with our management team


Your satisfaction is our top priority. If you’ve reached out to us and still have concerns, sign in to let our management team know. We’ll reply within 24 hours. If you can’t sign in, you can use the non-customers form instead.


Additional Information

If you shared your concern with us and we’re unable to resolve it to your satisfaction, the Commission for Complaints for Telecom-television Services (CCTS) may be able to help.

Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Other ways to contact us