How to change your prepaid add-ons

Fido offers different prepaid add-ons to help you save on data, long-distance calling or text messaging, in case these features are not included in your plan.

Step 1: Top up your account

  • After selecting your new add-on, ensure your account has enough to cover the amount of your new add-on, otherwise your add-on will become inactive.

Step 2: Use our Interactive Voice Response (IVR) phone system


  • Dial 611 from your phone, free of charge
  • You will need your PIN to make this change.
  • Transactions made in the automated system are completed in real time and take effect immediately.