How to change your phone number

Monthly service

Things to Know

  • Your account balance must be in good standing for you to change your phone number.
  • If you have a voicemail, you'll lose all your saved messages as well as your greeting message, voice signature and access code. Once the change of phone number is completed, you'll need to set up your voicemail again by choosing a new access code and recording a new greeting message/voice signature.
  • A charge applies for changing your phone number but it is free is you do it online on fido.ca
  • If you are not sure if your new phone number will incur long distance charges, consult the current local calling areas page.
  • If the change happens during your billing cycle, your airtime minutes, data allowance, add-ons and monthly plan charges will be prorated.
  • Telephone number changes are effective immediately. You will receive an email and a text message once the change of phone number has been completed. Simply power your phone off, and then power it on again.

 

Simply contact Customer Service by dialing, free of charge, 6-1-1 from your Fido phone or 1-888-481-3436 from any other phone. We will make the phone number change for you.

Prepaid service

Things to Know

  • If you are not sure if your new phone number will incur long distance charges, consult the current local calling areas page.
  • There's a charge for changing your phone number unless you're changing it because you're moving to a different region (outside your current local calling area).
  • If you have a voicemail, you'll lose all your saved messages as well as your greeting message, voice signature and access code. Once the change of phone number is completed, you'll need to set up your voicemail again by choosing a new access code and recording a new greeting message/voice signature.
  • Telephone number changes are effective immediately. You will receive an email and a text message once the change of phone number has been completed. Simply power your phone off, and then power it on again.

 

Simply contact Customer Service by dialing, free of charge, 6-1-1 from your Fido phone or 1-888-482-3436 from any other phone. We will make the phone number change for you.