How do I change my account ownership and transfer of responsibility?

We’re sad to see you go but understand that life happens. Here’s what to do:

  1. Establish a verbal agreement with the new account holder, including the date he/she will take over.
  2. Make sure payments on your account are up to date. 
  3. Indicate the name of the new account holder to us via Live Chat or call us at 1-844-972-2146.
  4. Get the new account holder to contact us. They’ll need to meet certain criteria (i.e. credit check, service available in their area).
  5. Give your Fido modem to the new owner (if they live at a separate address).
  6. You’ll get an email confirmation when the transfer is complete. You can sign in to My Account to make sure that the services were transferred.

Your bill will be pro-rated from the day your account was transferred. On your final bill, you’ll get a refund for the remaining number of days for which you paid in advance.