fido/content on false false [Cookie] = [dtCookie==3=srv=10=sn=9C574CFC1E2AC80C70758866915E9CE9=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/prepaid-voice-messaging] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1547345421] [True-Client-IP] = [18.232.188.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;10;-2138991869;11202676;7;-1151093806;333] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.232.188.251, 104.76.198.190] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.232.188.251, 104.76.198.190] [X-dynaTrace-RequestState] = [agentId=0x80819303&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content prepaid-voice-messaging /nac/#/choose-phone /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=9C574CFC1E2AC80C70758866915E9CE9=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=10=sn=9C574CFC1E2AC80C70758866915E9CE9=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/prepaid-voice-messaging] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1547345421] [True-Client-IP] = [18.232.188.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;10;-2138991869;11202676;7;-1151093806;333] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.232.188.251, 104.76.198.190] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.232.188.251, 104.76.198.190] [X-dynaTrace-RequestState] = [agentId=0x80819303&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content prepaid-voice-messaging on =3=srv=10=sn=9C574CFC1E2AC80C70758866915E9CE9=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rj4 2017-08-24 18:33:10 true site/support j6ho4rj4 templatedata/site/support/data/mobile/prepaid-voice-messaging 1525974506 2018-05-22 16:55:35 /default/main/internet/fido/STAGING /default/main/internet/fido prepaid-voice-messaging 1525974532711 2018-05-22 16:55:35 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/prepaid-voice-messaging templatedata/site/support/data/mobile/prepaid-voice-messaging 1 true prepaid-voice-messaging ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile AddOns prepaid how_tos 835 Voice Messaging | Support Fido Voice Messaging - This feature allows the person calling you to record a message when you’re unavailable to answer. Voice Messaging <div class="rui-support-resulttypes support-tabs"> <ul> <li class="active"> <a href="javascript:void(0)"> <span>Prepaid</span> </a> </li> <li> <a href="/consumer/content/postpaid-voice-messaging"> <span>Postpaid</span> </a> </li> </ul> </div> <!-- .storage-rules-table-wrapper table th{text-align: center;} --> <div class="row"> <div class="col-xs-12"> <p>&nbsp;</p> <p>This feature allows a person who calls you to record a message when you&rsquo;re unavailable to answer.</p> </div> </div> <div class="row"> <div class="col-xs-12"> <h4><strong>How to use Voice Messaging</strong></h4> </div> </div> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>First time set-up</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Press and hold the <strong>1</strong> key on your phone for a few seconds to access your Voice Messaging service.</p> <p>The first time you access your Voice Messaging service you'll be prompted to create:</p> <ul> <li>Your own personal access code (4 to 5 digits)</li> <li>A personal greeting and a recording of your name (voice signature).</li> </ul> <p><strong>Note:</strong> During first time set-up you can press the (<strong>*</strong>) key to skip the recording of a personal greeting and voice signature and keep the default system greeting.</p> <p><strong>Having trouble setting up your voicemail?</strong></p> <p>If you&rsquo;ve tried setting up your voicemail yourself but it&rsquo;s still not working, we can help. Just <a href="https://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Resetting or changing your Voice Messaging access code</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p><span style="text-decoration: underline;">On fido.ca</span></p> <ul> <li><a href="https://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">Reset your Voice Messaging access code</a> by logging into <strong>My Account</strong></li> </ul> <p><span style="text-decoration: underline;">Using our self-serve menu</span></p> <ol> <li>Dial <strong>6-1-1</strong> from your Fido phone or by <a href="tel:1-888-482-3436">1-888-482-3436</a></li> <li>Press <strong>1</strong> to access the self-serve menu, then <strong>3</strong> to access the services menu. Press <strong>2</strong>, then follow the instructions to change your Voice Messaging access code.</li> </ol></div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Listening to your voice messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p><span style="text-decoration: underline;">From your Fido phone:</span></p> <ul> <li>Press and hold the <strong>1</strong> key on your phone for a few seconds to access your Voice Messaging service.</li> <li>Enter your access code when prompted.</li> <li>Follow the instructions to listen to your messages.</li> </ul> <p><span style="text-decoration: underline;">From any other phone:</span></p> <ul> <li>Call your own Fido phone number.</li> <li>Press the <strong>#</strong> key during your greeting message.</li> <li>Enter your access code when prompted.</li> <li>Follow the instructions to listen to your messages.</li> </ul> <p><strong>Important:</strong> Airtime is charged to listen to your voice messages. Long distance and/or roaming charges may also apply when you are outside your local calling area. Ensure you have enough funds in your prepaid balance to cover the charges to retrieve your voice messages. For more details on applicable charges see the section below titled Using your <strong>Voice Messaging in Canada and while travelling</strong>.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Storage rules and functionality</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer storage-rules-table-wrapper"> <table class="table" border="0"> <thead> <tr> <th colspan="2"><strong>Storage rules</strong></th> </tr> </thead> <tbody> <tr> <td><strong>Length of message</strong></td> <td>3 minutes each</td> </tr> <tr> <td><strong>New message</strong></td> <td>5 days from the day you received the message <br /><strong>Note:</strong> After this period, it will automatically be deleted.</td> </tr> <tr> <td><strong>Saved message</strong></td> <td>5 days from the day you first saved the message <br /><strong>Note:</strong> After this period, it cannot be saved again.</td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Managing your greeting</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>To modify your personal greeting message:</p> <ul> <li>Press and hold the <strong>1</strong> key on your phone for a few seconds to access your Voice Messaging service.</li> <li>Enter your access code when prompted.</li> <li>Press the <strong>3</strong> key to access the customization menu.</li> <li>Press the <strong>1</strong> key to access the Voice Messaging customization menu.</li> <li>Press the <strong>3</strong> key again to access the greeting customization menu.</li> <li>Follow the instructions to delete your current greeting and/or record a new one.</li> </ul> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Managing your messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p><span style="text-decoration: underline;">During Playback</span></p> <p>Use these key codes to manage voice messages during playback</p> <ul> <li>1 = Go back 8 seconds</li> <li>11 = Go to beginning of message</li> <li>2 = Pause message/ Continue playback</li> <li>3 = Go forward 8 seconds</li> <li>33 = Go to end of message</li> <li>5 = Get message header (time, date and caller's number - if available)</li> <li>77 = Delete message immediately without hearing the full message</li> <li># = Skip to next message (message is saved automatically)</li> <li>* = End playback and return to main menu</li> </ul> <p><span style="text-decoration: underline;">After Playback</span></p> <p>Use these key codes to manage a voice message after playback.</p> <ul> <li>5 = Get message header (time, date and caller's number - if available) </li> <li>7 = Delete message</li> <li>9 = Save message</li> </ul> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Managing your Voice Messaging service</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>You can:</p> <ul> <li>Modify your access code </li> <li>Modify your Voice Signature (recording of your name) </li> <li>Erase and record again</li> <li>Save the current voice signature</li> <li>Modify your Greeting Message</li> <li>Record new greeting</li> <li>Erase current greeting</li> <li>Save greeting</li> </ul> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>Setting the Voicemail Retrieval Number (VMR)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p><span style="text-decoration: underline;">If you have a non-Fido phone</span> or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:</p> <ul> <li><strong>Voice Messaging Retrieval Number:</strong> <a href="tel:1-416-821-6549">+1-416-821-6549</a></li> </ul> <p><strong>Note:</strong> There are no long distance charges for calling this number on the Fido network while you are in your Local Calling Area (LCA), even if the number is from a different province.</p> <p><span style="text-decoration: underline;">On an Android:</span> (instructions may vary based on the Operating System version)</p> <ol> <li>Go to <strong>Settings</strong> &gt; <strong>Call Settings</strong> &gt; <strong>Voicemail Settings</strong> &gt; <strong>Voicemail Number</strong></li> <li>Enter the <strong> VMR Number</strong> (<a href="tel:1-416-821-6549">+1-416-821-6549</a>)</li> <li>Save the settings</li> </ol> <p><span style="text-decoration: underline;">For all other phones:</span></p> <ul> <li>The <strong>VMR Number</strong> (<a href="tel:1-416-821-6549">+1-416-821-6549</a>) can be programmed either in the voicemail settings or as a quick-dial or contact.</li> <li>For further assistance with an unlocked or non-Fido phone, please consult the manufacturer of your device.</li> </ul> </div> </div> </div> <!-- faq 8 end --> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Using your Voice Messaging while travelling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <table class="table" border="0"> <thead> <tr> <th> <h4><strong>Location</strong></h4> </th> <th> <h4><strong>Retrieving your messages</strong></h4> </th> <th> <h4><strong>Message deposited in your voicemail</strong></h4> </th> </tr> </thead> <tbody> <tr> <td>While on the Fido network in your Local Calling Area</td> <td>Airtime charges apply</td> <td>No charge</td> </tr> <tr> <td>While on the Fido network outside your Local Calling Area</td> <td>Airtime and long distance charges apply <br /><a href="http://www.fido.ca/web/page/portal/Fido/PrepaidPlans/Longdistance">View our rates</a></td> <td>No charge</td> </tr> <tr> <td>While roaming on another network in Canada</td> <td>Airtime and long distance charges apply <br /><a href="http://www.fido.ca/web/page/portal/Fido/PrepaidPlans/Longdistance">View our rates</a><a></a></td> <td>No charge</td> </tr> <tr> <td>While in the USA</td> <td>Airtime and long distance roaming charges apply <br /><a href="http://www.fido.ca/web/page/portal/Fido/PrepaidPlans/Longdistance#roaming">View our U.S. Roaming rates</a></td> <td>No charge</td> </tr> <tr> <td>While in an international destination</td> <td>Airtime and Long Distance charges apply <br /><a href="http://www.fido.ca/web/page/portal/Fido/PrepaidPlans/Longdistance#PreInternational">View our International Roaming rates</a></td> <td>No charge</td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 9 end --> voice set-up message messages record Messagerie vocale | Support Fido Cette fonction permet à la personne qui vous appelle d'enregistrer un message vocal si vous étes dans l'impossibilité de répondre. Messagerie vocale <div class="rui-support-resulttypes support-tabs"> <ul> <li class="active"> <a href="javascript:void(0)"> <span>Prepay&eacute;s</span> </a> </li> <li> <a href="/consumer/content/postpaid-voice-messaging"> <span>Postpay&eacute;s</span> </a> </li> </ul> </div> <!-- .storage-rules-table-wrapper table th{text-align: center;} --> <div class="row"> <div class="col-xs-12"> <p>&nbsp;</p> <p>Cette fonction permet &agrave; la personne qui vous appelle d&rsquo;enregistrer un message vocal s&rsquo;il vous est impossible de r&eacute;pondre.</p> </div> </div> <div class="row"> <div class="col-xs-12"> <h4><strong>Comment utiliser la Messagerie vocale</strong></h4> </div> </div> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Configuration initiale</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Appuyez sur la touche "1" de votre appareil et maintenez-la enfonc&eacute;e quelques secondes pour acc&eacute;der &agrave; votre service de Messagerie vocale.</p> <p>La premi&egrave;re fois que vous acc&eacute;derez &agrave; votre Messagerie vocale, on vous demandera:</p> <ul> <li>de cr&eacute;er votre code d&rsquo;acc&egrave;s personnel (de 4 &agrave; 5 chiffres);</li> <li>d'enregistrer votre message d'accueil personnalis&eacute; et votre nom (signature vocale).</li> </ul> <p><strong>Remarque:</strong> &Agrave; l'occasion de votre configuration initiale, vous pouvez appuyer sur la touche &laquo; * &raquo; pour sauter l&rsquo;&eacute;tape de l&rsquo;enregistrement de votre message d&rsquo;accueil personnalis&eacute; et de votre signature vocale afin de conserver le message d'accueil du syst&egrave;me.</p> <p><strong>Vous n&rsquo;arrivez pas &agrave; configurer votre messagerie vocale?</strong></p> <p>Si vous avez essay&eacute; de configurer votre messagerie vocale, mais qu&rsquo;elle ne fonctionne pas, on peut vous aider. <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">Communiquez avec nous</a>!</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>R&eacute;initialisation ou changement de votre code d&rsquo;acc&egrave;s &agrave; la Messagerie vocale</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Sur fido.ca</p> <ul> <li><a href="https://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">R&eacute;initialiser votre code d&rsquo;acc&egrave;s &agrave; la Messagerie vocale</a> en ouvrant une session sur Mon Compte.</li> </ul> <p>En utilisant le menu libre-service :</p> <ol> <li>Composez le <strong>6-1-1</strong> sur votre t&eacute;l&eacute;phone Fido ou le <a href="tel:1-888-482-3436">1-888-482-3436</a></li> <li>Appuyez sur le <strong>1</strong> pour acc&eacute;der au menu libre-service, puis sur le <strong>3</strong> pour acc&eacute;der au menu des services. Appuyez sur le <strong>2</strong>, puis suivez les instructions pour changer votre code d&rsquo;acc&egrave;s &agrave; la Messagerie vocale.</li> </ol></div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>&Eacute;coute de vos messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p><span style="text-decoration: underline;">&Agrave; partir de votre t&eacute;l&eacute;phone Fido :</span></p> <ol> <li>Appuyez sur la touche <strong>1</strong> de votre appareil et maintenez-la enfonc&eacute;e quelques secondes pour acc&eacute;der &agrave; votre service de Messagerie vocale.</li> <li>Entrez votre code d&rsquo;acc&egrave;s &agrave; l&rsquo;invite de commande.</li> <li>Suivez les consignes pour &eacute;couter vos messages.</li> </ol> <p><span style="text-decoration: underline;">&Agrave; partir de tout autre t&eacute;l&eacute;phone :</span></p> <ol> <li>Composez votre propre num&eacute;ro de t&eacute;l&eacute;phone Fido.</li> <li>Appuyez sur la touche <strong>#</strong> pendant votre message d&rsquo;accueil.</li> <li>Entrez votre code d&rsquo;acc&egrave;s &agrave; l&rsquo;invite de commande.</li> <li>Suivez les consignes pour &eacute;couter vos messages.</li> </ol> <p><strong>Important :</strong> Le temps d&rsquo;antenne que vous utilisez pour &eacute;couter vos messages vocaux est factur&eacute;. Des frais d&rsquo;interurbain et/ou d&rsquo;itin&eacute;rance peuvent aussi s&rsquo;appliquer lorsque vous &ecirc;tes &agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux. Assurez-vous que le solde pr&eacute;pay&eacute; de votre compte est suffisant pour couvrir les frais de r&eacute;cup&eacute;ration de vos messages vocaux. Pour en savoir plus sur les frais applicables, consultez la section ci-dessous intitul&eacute;e <strong>Utilisation de la Messagerie vocale au Canada et lors de vos d&eacute;placements</strong>.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Capacit&eacute; et fonctionnalit&eacute; de stockage</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer storage-rules-table-wrapper"> <table class="table" border="0"> <thead> <tr> <th colspan="2"><strong>R&egrave;gles de stockage</strong></th> </tr> </thead> <tbody> <tr> <td><strong>Dur&eacute;e des messages</strong></td> <td>3 minutes par message</td> </tr> <tr> <td><strong>Nouveaux messages</strong></td> <td>5 jours &agrave; partir de la date de sauvegarde <br />(ils seront supprim&eacute;s automatiquement apr&egrave;s ce d&eacute;lai).</td> </tr> <tr> <td><strong>Messages sauvegard&eacute;s</strong></td> <td>5 jours &agrave; partir de la date de r&eacute;ception <br />(ils seront supprim&eacute;s automatiquement apr&egrave;s ce d&eacute;lai).</td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Modifier de votre message d&rsquo;accueil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Pour modifier votre message d&rsquo;accueil personnalis&eacute; :</p> <ol> <li>Appuyez sur la touche <strong>1</strong> de votre appareil et maintenez-la enfonc&eacute;e quelques secondes pour acc&eacute;der &agrave; votre service de Messagerie vocale.</li> <li>Entrez votre code d&rsquo;acc&egrave;s &agrave; l&rsquo;invite de commande.</li> <li>Appuyez sur la touche <strong>3</strong> pour acc&eacute;der au menu de personnalisation.</li> <li>Appuyez sur la touche <strong>1</strong> pour acc&eacute;der au menu de personnalisation de la Messagerie vocale.</li> <li>Appuyez sur la touche <strong>3</strong> de nouveau pour acc&eacute;der au menu de personnalisation du message d&rsquo;accueil. </li> <li>Suivez les consignes pour supprimer votre message d'accueil actuel ou en enregistrer un nouveau.</li> </ol></div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Gestion de vos messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p><span style="text-decoration: underline;">Pendant la lecture du message</span></p> <p>Utilisez ces codes pour g&eacute;rer vos messages vocaux pendant la lecture.</p> <ul> <li>1 = Recul de huit secondes</li> <li>11 = Retour au d&eacute;but du message</li> <li>2 = Pause/reprise de l&rsquo;&eacute;coute</li> <li>3 = Saut avant de huit secondes</li> <li>33 = Saut &agrave; la fin du message</li> <li>5 = En-t&ecirc;te de r&eacute;cup&eacute;ration de message (l&rsquo;heure, la date et le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle si ces renseignements sont disponibles)</li> <li>77 = Supprimer un message imm&eacute;diatement sans l&rsquo;&eacute;couter au complet</li> <li># = Passer au prochain message (le message est automatiquement sauvegard&eacute;)</li> <li>* = Mettre fin &agrave; la lecture et retourner au menu principal </li> </ul> <p><span style="text-decoration: underline;">Apr&egrave;s la lecture du message</span></p> <p>Utilisez ces codes pour g&eacute;rer un message vocal apr&egrave;s la lecture.</p> <ul> <li>5 = En-t&ecirc;te de r&eacute;cup&eacute;ration de message (l&rsquo;heure, la date et le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle si ces renseignements sont disponibles) </li> <li>7 = Suppression du message</li> <li>9 = Sauvegarde du message</li> </ul> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>G&eacute;rer votre service de Messagerie vocale</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Vous pouvez :</p> <ul> <li>Modifier votre code d&rsquo;acc&egrave;s</li> <li>Modifier votre signature vocale (enregistrement de votre nom)</li> <li>Supprimer la signature vocale et l&rsquo;enregistrer &agrave; nouveau</li> <li>Sauvegarder la signature vocale actuelle</li> <li>Modifier votre message d&rsquo;accueil</li> <li>Enregistrer un nouveau message d&rsquo;accueil</li> <li>Supprimer le message d&rsquo;accueil actuel</li> <li>Sauvegarder un message d&rsquo;accueil</li> </ul> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>Configurer le num&eacute;ro de r&eacute;cup&eacute;ration des messages vocaux</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p><span style="text-decoration: underline;">Si vous avez un t&eacute;l&eacute;phone d&rsquo;une autre marque que Fido</span> ou encore si vos r&eacute;glages de Messagerie vocale ont &eacute;t&eacute; supprim&eacute;s, il suffit de programmer le num&eacute;ro suivant dans les param&egrave;tres de votre appareil afin de r&eacute;cup&eacute;rer vos messages vocaux :</p> <ul> <li>Num&eacute;ro de r&eacute;cup&eacute;ration de messages vocaux : <a href="tel:1-416-821-6549">+1-416-821-6549</a></li> </ul> <p><strong>Remarque:</strong> Aucuns frais d&rsquo;interurbain ne s&rsquo;appliquent &agrave; la composition de ce num&eacute;ro sur le r&eacute;seau de Fido lorsque vous vous trouvez dans votre zone d'appels locaux, m&ecirc;me si le num&eacute;ro est associ&eacute; &agrave; une autre province.</p> <p><span style="text-decoration: underline;">Appareil Android :</span> <br /> (les directives peuvent varier selon la version du syst&egrave;me d&rsquo;exploitation)</p> <ul> <li>Allez &agrave; <strong>Param&egrave;tres</strong> &gt; <strong>Param&egrave;tres d&rsquo;appel</strong> &gt; <strong>Param&egrave;tres de messagerie vocale</strong> &gt; <strong>Num&eacute;ro de messagerie vocale</strong>.</li> <li>Entrez <a href="tel:1-416-821-6549">+1-416-821-6549</a></li> <li>Enregistrez les param&egrave;tres.</li> </ul> <p><span style="text-decoration: underline;">Pour tous les autres t&eacute;l&eacute;phones</span></p> <ol> <li>Ce num&eacute;ro peut &ecirc;tre programm&eacute; dans les param&egrave;tres de messagerie vocale, comme num&eacute;ro &agrave; composition rapide ou comme num&eacute;ro d&rsquo;un contact.</li> <li>Afin d&rsquo;obtenir de l&rsquo;aide pour un t&eacute;l&eacute;phone non verrouill&eacute; ou de marque autre que Fido, veuillez consulter le fabricant.</li> </ol></div> </div> </div> <!-- faq 8 end --> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation de la Messagerie vocale lors de vos d&eacute;placements</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <table class="table" border="0"> <thead> <tr> <th> <h4><strong>Lieu</strong></h4> </th> <th> <h4><strong>R&eacute;cup&eacute;ration de vos messages</strong></h4> </th> <th> <h4><strong>Message laiss&eacute; dans votre syst&egrave;me de Messagerie vocale</strong></h4> </th> </tr> </thead> <tbody> <tr> <td>Lorsque vous vous trouvez sur le r&eacute;seau Fido dans votre province</td> <td>Des frais de temps d'antenne s'appliquent.</td> <td>Sans frais</td> </tr> <tr> <td>Lorsque vous vous trouvez sur le r&eacute;seau Fido &agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux</td> <td>Des frais de temps d'antenne et d'interurbain s'appliquent. <br /><a href="http://www.fido.ca/web/page/portal/Fido/PrepaidPlans/Longdistance">Consulter nos tarifs</a></td> <td>Sans frais</td> </tr> <tr> <td>Lorsque vous &ecirc;tes en itin&eacute;rance sur un autre r&eacute;seau au Canada</td> <td>Des frais de temps d'antenne et d'interurbain s'appliquent. <br /><a href="http://www.fido.ca/web/page/portal/Fido/PrepaidPlans/Longdistance">View our rates</a><a></a></td> <td>Sans frais</td> </tr> <tr> <td>Lorsque vous vous trouvez aux &Eacute;tats-Unis</td> <td>Des frais de temps d'antenne, d'interurbain et d&rsquo;itin&eacute;rance s'appliquent.<br /><a href="http://www.fido.ca/web/page/portal/Fido/PrepaidPlans/Longdistance#roaming">Consulter nos tarifs d&rsquo;itin&eacute;rance aux &Eacute;tats-Unis</a></td> <td>Sans frais</td> </tr> <tr> <td>Lorsque vous vous trouvez ailleurs &agrave; l'&eacute;trange</td> <td>Des frais de temps d'antenne, d'interurbain et d&rsquo;itin&eacute;rance s'appliquent. <br /><a href="http://www.fido.ca/web/page/portal/Fido/PrepaidPlans/Longdistance#PreInternational">Consulter nos tarifs d'itin&eacute;rance internationale</a></td> <td>Sans frais</td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 8 end --> vocale messagerie message consulter configuration 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Voice Messaging

 

This feature allows a person who calls you to record a message when you’re unavailable to answer.

How to use Voice Messaging

First time set-up

Press and hold the 1 key on your phone for a few seconds to access your Voice Messaging service.

The first time you access your Voice Messaging service you'll be prompted to create:

  • Your own personal access code (4 to 5 digits)
  • A personal greeting and a recording of your name (voice signature).

Note: During first time set-up you can press the (*) key to skip the recording of a personal greeting and voice signature and keep the default system greeting.

Having trouble setting up your voicemail?

If you’ve tried setting up your voicemail yourself but it’s still not working, we can help. Just contact us.

Resetting or changing your Voice Messaging access code

On fido.ca

Using our self-serve menu

  1. Dial 6-1-1 from your Fido phone or by 1-888-482-3436
  2. Press 1 to access the self-serve menu, then 3 to access the services menu. Press 2, then follow the instructions to change your Voice Messaging access code.

Listening to your voice messages

From your Fido phone:

  • Press and hold the 1 key on your phone for a few seconds to access your Voice Messaging service.
  • Enter your access code when prompted.
  • Follow the instructions to listen to your messages.

From any other phone:

  • Call your own Fido phone number.
  • Press the # key during your greeting message.
  • Enter your access code when prompted.
  • Follow the instructions to listen to your messages.

Important: Airtime is charged to listen to your voice messages. Long distance and/or roaming charges may also apply when you are outside your local calling area. Ensure you have enough funds in your prepaid balance to cover the charges to retrieve your voice messages. For more details on applicable charges see the section below titled Using your Voice Messaging in Canada and while travelling.

Storage rules and functionality

Storage rules
Length of message 3 minutes each
New message 5 days from the day you received the message
Note: After this period, it will automatically be deleted.
Saved message 5 days from the day you first saved the message
Note: After this period, it cannot be saved again.

Managing your greeting

To modify your personal greeting message:

  • Press and hold the 1 key on your phone for a few seconds to access your Voice Messaging service.
  • Enter your access code when prompted.
  • Press the 3 key to access the customization menu.
  • Press the 1 key to access the Voice Messaging customization menu.
  • Press the 3 key again to access the greeting customization menu.
  • Follow the instructions to delete your current greeting and/or record a new one.

Managing your messages

During Playback

Use these key codes to manage voice messages during playback

  • 1 = Go back 8 seconds
  • 11 = Go to beginning of message
  • 2 = Pause message/ Continue playback
  • 3 = Go forward 8 seconds
  • 33 = Go to end of message
  • 5 = Get message header (time, date and caller's number - if available)
  • 77 = Delete message immediately without hearing the full message
  • # = Skip to next message (message is saved automatically)
  • * = End playback and return to main menu

After Playback

Use these key codes to manage a voice message after playback.

  • 5 = Get message header (time, date and caller's number - if available)
  • 7 = Delete message
  • 9 = Save message

Managing your Voice Messaging service

You can:

  • Modify your access code
  • Modify your Voice Signature (recording of your name)
  • Erase and record again
  • Save the current voice signature
  • Modify your Greeting Message
  • Record new greeting
  • Erase current greeting
  • Save greeting

Setting the Voicemail Retrieval Number (VMR)

If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:

Note: There are no long distance charges for calling this number on the Fido network while you are in your Local Calling Area (LCA), even if the number is from a different province.

On an Android: (instructions may vary based on the Operating System version)

  1. Go to Settings > Call Settings > Voicemail Settings > Voicemail Number
  2. Enter the VMR Number (+1-416-821-6549)
  3. Save the settings

For all other phones:

  • The VMR Number (+1-416-821-6549) can be programmed either in the voicemail settings or as a quick-dial or contact.
  • For further assistance with an unlocked or non-Fido phone, please consult the manufacturer of your device.

Using your Voice Messaging while travelling

Location

Retrieving your messages

Message deposited in your voicemail

While on the Fido network in your Local Calling Area Airtime charges apply No charge
While on the Fido network outside your Local Calling Area Airtime and long distance charges apply
View our rates
No charge
While roaming on another network in Canada Airtime and long distance charges apply
View our rates
No charge
While in the USA Airtime and long distance roaming charges apply
View our U.S. Roaming rates
No charge
While in an international destination Airtime and Long Distance charges apply
View our International Roaming rates
No charge