fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/prepaid-visa-faqs] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.239.58.199] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-2136985174;167327615;7;-1151093806;719;e8c2;2h01;3h80a031aa;4h09f9377f] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.239.58.199, 23.48.39.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=AB4C297692EE4856AE8EDEC5E66B1314=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1121644804] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [a11177161-614ee57f-378eacd] [X-Forwarded-For] = [3.239.58.199, 23.48.39.63] [X-dynaTrace-RequestState] = [agentId=0x80a031aa&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content prepaid-visa-faqs /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=AB4C297692EE4856AE8EDEC5E66B1314=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/prepaid-visa-faqs] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.239.58.199] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-2136985174;167327615;7;-1151093806;719;e8c2;2h01;3h80a031aa;4h09f9377f] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.239.58.199, 23.48.39.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=AB4C297692EE4856AE8EDEC5E66B1314=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1121644804] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [a11177161-614ee57f-378eacd] [X-Forwarded-For] = [3.239.58.199, 23.48.39.63] [X-dynaTrace-RequestState] = [agentId=0x80a031aa&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content prepaid-visa-faqs on =3=srv=10=sn=AB4C297692EE4856AE8EDEC5E66B1314=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rj1 2017-08-24 18:32:54 true site/support j6ho4rj1 templatedata/site/support/data/billing-account/prepaid-visa-faqs 1568819238 2019-09-18 11:08:25 /default/main/internet/fido/STAGING /default/main/internet/fido prepaid-visa-faqs 1568819288955 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/prepaid-visa-faqs 2019-09-18 11:08:25 templatedata/site/support/data/billing-account/prepaid-visa-faqs 1 true prepaid-visa-faqs ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management customer regular customer_care faqs Activation selfserve 1479942864723 Fido Visa Prepaid Card FAQs | Fido Support Learn all you need to know about the Fido Visa Prepaid Card. Fido Visa Prepaid Card FAQs <p><img src="/cms/fido/images/support/billing/VISA Fido.png" alt="Fido Prepaid Visa" /></p> <div class="gray-bg"><!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Which phones are eligible for the prepaid card?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>To find out which devices are eligible for the <strong>Fido<sub>TM</sub> Visa* Prepaid Card</strong>, look for phones with a gold or teal ribbon on our <a href="http://www.fido.ca/consumer/mobile/device-list">phones and devices page</a>.</p> <p>Head&rsquo;s up! To qualify for a prepaid card, you will need to activate an eligible device on an eligible plan.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>When will I receive my Fido Visa Prepaid Card?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>After you purchase an eligible phone, you&rsquo;ll receive your prepaid card in the mail within 30 business days.</p> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>What amount will be loaded onto my Fido Visa Prepaid Card?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>The bonus value loaded onto your prepaid card will vary according to which eligible phone you select.&nbsp;<br /><br /> If you made your purchase in-store, you&rsquo;ll receive an informative take-away card with important details about your prepaid card, including its value.</p> </div> </div> <!-- faq 3 end --><!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I activate my Fido Visa Prepaid Card?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Getting started is easy. To activate your card:</p> <ol> <li>Go to <a href="http://www.myprepaidcenter.com">myprepaidcenter.com</a>.</li> <li>Enter your prepaid card&rsquo;s 16-digit card number, its expiration date and the 3-digit security code on the back of the card.</li> <li>Follow the on-screen instructions to create your user profile.</li> </ol> <p>Bear in mind, you&rsquo;ll also receive step-by-step activation instructions with your card.</p> </div> </div> <!-- faq 4 end --><!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Does the card expire?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Yes. The card will expire at midnight ET on the last day of the month shown on the front of the card &mdash;&nbsp;12 months after its issue date.</p> </div> </div> <!-- faq 5 end --><!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>I&rsquo;m having trouble activating my card. What should I do?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.</p> </div> </div> <!-- faq 6 end --><!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>It's been more than 30 business days and I still haven't received my card. &nbsp;What should I do?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>We&rsquo;re sorry to hear that. Reach out to a Fido agent at 1-888-481-FIDO (3436); we&rsquo;ll send a request to look into your card&rsquo;s status.</p> </div> </div> <!-- faq 7 end --><!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>Where can I use my card?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Your Fido Visa Prepaid Card can be used everywhere Visa cards are accepted, except at fuel pumps and ATMs.</p> </div> </div> <!-- faq 8 end --><!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>My Fido Visa Prepaid Card was declined. What should I do?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Here are some of the more common reasons for a card being declined.</p> <ol> <li>Card was swiped for more than the card balance.</li> <li>Card was used at a fuel pump or ATM.</li> <li>Card was not activated before use.</li> <li>Card was swiped as debit without creating a PIN.</li> </ol> <p>Still having difficulties with your card? For assistance, please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.</p> </div> </div> <!-- faq 9 end --><!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>Is this a credit card?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Nope. It&rsquo;s a prepaid reward card. Using it will <em>not</em> affect your credit rating.</p> </div> </div> <!-- faq 10 end --><!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>What cool things can my card do?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Your Fido Visa Prepaid Card has some great features. For instance, your card will give you 5% back on purchases made at select merchants in Canada.</p> </div> </div> <!-- faq 11 end --><!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>What else can my card do?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>To learn more about your card, visit <a href="https://www.myprepaidcenter.com/site/visa-univ-can">myprepaidcenter.com</a>.</p> </div> </div> <!-- faq 12 end --> <p><span style="font-size: xx-small;">Prepaid cards are issued in connection with a promotion program. Prepaid card is issued by Peoples Trust Company pursuant to a license by Visa Int. *Trademark of Visa Int., used under license. No cash access or recurring payments. Card valid for up to 12 months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see <a href="MyPrepaidCenter.com/site/visa-univ-can">MyPrepaidCenter.com/site/visa-univ-can</a>.</span></p> Fido Visa Prepaid Card Fido Gift Card Fido Prepaid Card Fido Visa Activate a Fido Visa Prepaid Card Fido Visa Prepaid Card FAQ sur la carte prépayée Fido Visa | Soutien de Fido Apprenez tout ce que vous devez savoir à propos de la carte prépayée Fido Visa. FAQ sur la carte prépayée Fido Visa <p><img src="/cms/fido/images/support/billing/VISA Fido.png" alt="Fido Prepaid Visa" /></p> <div class="gray-bg"><!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quels t&eacute;l&eacute;phones donnent droit &agrave; la carte pr&eacute;pay&eacute;e?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Pour savoir quels appareils donnent droit &agrave; la <strong>carte pr&eacute;pay&eacute;e Fido<sub>MC </sub>Visa*</strong>, cherchez les appareils au-dessus desquels flotte un bandeau dor&eacute; ou bleu sarcelle sur la <a href="http://www.fido.ca/consumer/mobile/device-list">page des t&eacute;l&eacute;phones et appareils</a>.</p> <p>Attention! Pour avoir droit &agrave; une carte pr&eacute;pay&eacute;e, vous devrez mettre en service un appareil admissible dans le cadre d&rsquo;un forfait admissible lui &eacute;galement.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quand vais-je recevoir ma carte pr&eacute;pay&eacute;e Fido Visa?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Apr&egrave;s que vous avez achet&eacute; un appareil admissible, vous recevrez votre carte pr&eacute;pay&eacute;e par la poste dans les 30&nbsp;jours ouvrables.</p> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quel montant aura d&eacute;j&agrave; &eacute;t&eacute; charg&eacute; sur ma carte pr&eacute;pay&eacute;e Fido Visa?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>La valeur de la prime charg&eacute;e sur votre carte pr&eacute;pay&eacute;e variera en fonction de l&rsquo;appareil admissible que vous aurez choisi.</p> <p>Si vous avez achet&eacute; l&rsquo;appareil en magasin, vous recevrez un feuillet contenant de l&rsquo;information importante au sujet de votre carte pr&eacute;pay&eacute;e, notamment sa valeur.</p> </div> </div> </div> <!-- faq 3 end --><!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire pour activer ma carte pr&eacute;pay&eacute;e Fido Visa?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Le processus est simple. Pour activer votre carte&nbsp;:</p> <ol> <li>Allez &agrave; <a href="http://www.myprepaidcenter.com">myprepaidcenter.com</a>.</li> <li>Entrez le num&eacute;ro &agrave; 16&nbsp;chiffres de votre carte pr&eacute;pay&eacute;e, sa date d&rsquo;expiration et le code de s&eacute;curit&eacute; &agrave; trois chiffres imprim&eacute; au verso de la carte.</li> <li>Suivez les instructions &agrave; l&rsquo;&eacute;cran afin de cr&eacute;er votre profil d&rsquo;utilisateur.</li> </ol> <p>N&rsquo;oubliez pas que vous recevrez &eacute;galement la marche &agrave; suivre pour activer votre carte.</p> </div> </div> </div> <!-- faq 4 end --><!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>La carte a-t-elle une date d&rsquo;expiration?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Oui. La carte expirera &agrave; minuit (HE) le dernier jour du mois indiqu&eacute; au recto de la carte, 12 mois apr&egrave;s la date d&rsquo;&eacute;mission.</p> </div> </div> </div> <!-- faq 5 end --><!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Je n&rsquo;arrive pas &agrave; activer ma carte. Que dois-je faire?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Veuillez communiquer avec le Service &agrave; la client&egrave;le de <a href="http://www.myprepaidcenter.com/">My Prepaid Center</a>&nbsp;au 1 877 610 1075. Vous appelez de l&rsquo;ext&eacute;rieur de l&rsquo;Am&eacute;rique du Nord? Composez le +1 801 214 8892.</p> </div> </div> </div> <!-- faq 6 end --><!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Plus de 30 jours ouvrables se sont &eacute;coul&eacute;s et je n&rsquo;ai toujours pas re&ccedil;u ma carte. Que dois-je faire?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Nous en sommes d&eacute;sol&eacute;s. Communiquez avec un conseiller de Fido au 1‑888‑481‑FIDO (3436) et nous demanderons o&ugrave; en est rendu le traitement de votre carte.</p> </div> </div> </div> <!-- faq 7 end --><!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>O&ugrave; puis-je utiliser ma carte?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Vous pouvez utiliser votre carte pr&eacute;pay&eacute;e Fido Visa partout o&ugrave; les cartes Visa sont accept&eacute;es, sauf aux pompes &agrave; essence et aux guichets automatiques.</p> </div> </div> </div> <!-- faq 8 end --><!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Ma carte pr&eacute;pay&eacute;e Fido Visa a &eacute;t&eacute; refus&eacute;e. Que dois-je faire?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Voici une liste de raisons courantes qui expliquent pourquoi une carte peut &ecirc;tre refus&eacute;e&nbsp;:</p> <ol> <li>Un montant plus &eacute;lev&eacute; que le solde de la carte a &eacute;t&eacute; port&eacute; &agrave; celle-ci.</li> <li>On a utilis&eacute; la carte &agrave; une pompe &agrave; essence ou &agrave; un guichet automatique.</li> <li>On n&rsquo;a pas activ&eacute; la carte avant de l&rsquo;utiliser.</li> <li>On a balay&eacute; la carte sans avoir pr&eacute;alablement cr&eacute;&eacute; de NIP.</li> </ol> <p>Les probl&egrave;mes de carte se poursuivent? Pour obtenir de l&rsquo;aide, communiquez avec le Service &agrave; la client&egrave;le de <a href="http://www.myprepaidcenter.com/">My Prepaid Center</a>&nbsp;au 1‑877‑610‑1075. Vous appelez de l&rsquo;ext&eacute;rieur de l&rsquo;Am&eacute;rique du Nord? Composez le +1‑801‑214‑8892.</p> </div> </div> </div> <!-- faq 9 end --><!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>S&rsquo;agit-il d&rsquo;une carte de cr&eacute;dit?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Non. Il s&rsquo;agit d&rsquo;une carte de r&eacute;compenses pr&eacute;pay&eacute;e. Son utilisation n&rsquo;aura <em>aucune</em> incidence sur votre dossier de cr&eacute;dit.</p> </div> </div> </div> <!-- faq 10 end --><!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quels avantages int&eacute;ressants ma carte offre-t-elle?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Votre carte pr&eacute;pay&eacute;e Fido Visa vous offre un certain nombre d&rsquo;avantages. Par exemple, elle vous permettra d&rsquo;obtenir des remises de 5 % sur vos achats effectu&eacute;s chez certains d&eacute;taillants au Canada.</p> </div> </div> </div> <!-- faq 11 end --><!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>Ma carte m&rsquo;offre-t-elle autre chose?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Pour en savoir davantage sur votre carte, consultez <a href="https://www.myprepaidcenter.com/site/visa-univ-can">myprepaidcenter.com</a>.</p> </div> </div> </div> <!-- faq 12 end --> <p><span style="font-size: xx-small;">Les cartes pr&eacute;pay&eacute;es sont &eacute;mises dans le cadre d&rsquo;un programme de promotion. La carte pr&eacute;pay&eacute;e est &eacute;mise par Peoples Trust Company aux termes d&rsquo;une licence accord&eacute;e par Visa Int. *Marque de Visa Int., utilis&eacute;e sous licence. La carte ne donne pas acc&egrave;s &agrave; de l&rsquo;argent comptant et n&rsquo;implique aucun paiement r&eacute;current. La carte est valide pour un maximum de 12&nbsp;mois; les fonds inutilis&eacute;s seront perdus &agrave; minuit (HNE) le dernier jour du mois de la date d&rsquo;expiration. Des conditions s&rsquo;appliquent; voir&nbsp;&nbsp;<a href="http://myprepaidcenter.com/site/visa-univ-fr-can">MyPrepaidCenter.com/site/visa-univ-fr-can</a>.</span></p> Carte prépayée Fido Visa Activer une carte prépayée Fido Visa Carte-cadeau Fido Carte prépayée Fido Fido Visa Carte prépayée Fido Visa 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Fido Visa Prepaid Card FAQs

Fido Prepaid Visa

Which phones are eligible for the prepaid card?

To find out which devices are eligible for the FidoTM Visa* Prepaid Card, look for phones with a gold or teal ribbon on our phones and devices page.

Head’s up! To qualify for a prepaid card, you will need to activate an eligible device on an eligible plan.

When will I receive my Fido Visa Prepaid Card?

After you purchase an eligible phone, you’ll receive your prepaid card in the mail within 30 business days.

What amount will be loaded onto my Fido Visa Prepaid Card?

The bonus value loaded onto your prepaid card will vary according to which eligible phone you select. 

If you made your purchase in-store, you’ll receive an informative take-away card with important details about your prepaid card, including its value.

How do I activate my Fido Visa Prepaid Card?

Getting started is easy. To activate your card:

  1. Go to myprepaidcenter.com.
  2. Enter your prepaid card’s 16-digit card number, its expiration date and the 3-digit security code on the back of the card.
  3. Follow the on-screen instructions to create your user profile.

Bear in mind, you’ll also receive step-by-step activation instructions with your card.

Does the card expire?

Yes. The card will expire at midnight ET on the last day of the month shown on the front of the card — 12 months after its issue date.

I’m having trouble activating my card. What should I do?

Please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.

It's been more than 30 business days and I still haven't received my card.  What should I do?

We’re sorry to hear that. Reach out to a Fido agent at 1-888-481-FIDO (3436); we’ll send a request to look into your card’s status.

Where can I use my card?

Your Fido Visa Prepaid Card can be used everywhere Visa cards are accepted, except at fuel pumps and ATMs.

My Fido Visa Prepaid Card was declined. What should I do?

Here are some of the more common reasons for a card being declined.

  1. Card was swiped for more than the card balance.
  2. Card was used at a fuel pump or ATM.
  3. Card was not activated before use.
  4. Card was swiped as debit without creating a PIN.

Still having difficulties with your card? For assistance, please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.

Is this a credit card?

Nope. It’s a prepaid reward card. Using it will not affect your credit rating.

What cool things can my card do?

Your Fido Visa Prepaid Card has some great features. For instance, your card will give you 5% back on purchases made at select merchants in Canada.

What else can my card do?

To learn more about your card, visit myprepaidcenter.com.

Prepaid cards are issued in connection with a promotion program. Prepaid card is issued by Peoples Trust Company pursuant to a license by Visa Int. *Trademark of Visa Int., used under license. No cash access or recurring payments. Card valid for up to 12 months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see MyPrepaidCenter.com/site/visa-univ-can.