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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/how-prepaid-works] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.237.43.68] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=low,bw=1,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;14;-1339936552;88395293;7;-1151093806;277] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.237.43.68, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=B0D35FE855586C45B41219B283284684=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1950811368] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [33756c51-5f0ebbe7-4183ab8b] [X-Forwarded-For] = [3.237.43.68, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xb02230d8&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content how-prepaid-works on =3=srv=14=sn=B0D35FE855586C45B41219B283284684=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4ri7 2017-08-24 18:32:53 true site/support j6ho4ri7 templatedata/site/support/data/billing-account/how-prepaid-plans-work 1568821485 2019-09-18 11:45:12 /default/main/internet/fido/STAGING /default/main/internet/fido how-prepaid-works 1504245862353 2019-09-18 11:45:12 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/how-prepaid-plans-work templatedata/site/support/data/billing-account/how-prepaid-plans-work 1 true how-prepaid-works ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management prepaid how_tos Wireless 404 How Prepaid Plans work | Fido Support Learn about different prepaid plan options, your anniversary date and why it’s important, plus SMS alerts to top up your account balance. How Prepaid Plans work <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"> <div class="bloc_content"> <p><strong>Choose a plan type that works for you:</strong></p> <ul> <li>With a prepaid By the Month plan, you&rsquo;re paying for your service in advance, regardless of whether or not you use up all of the talk, text or data features in your plan. Prepaid refills are non-refundable regardless of the method of payment.</li> <li>With a prepaid By the Day or By the Minute plan, you&rsquo;re paying for when you use the service. As long as you refill a minimum of $10 every month, your unused balance will carry over to the following month.</li> </ul> <p><strong>Fill up your account balance to start using your phone:</strong></p> <ul> <li>For information on how to refill your account, <a href="/consumer/content/auto-refill-prepaid">click here.</a></li> <li>Voucher is one method of refilling. Different voucher amounts have different expiry dates (vouchers can be used with any plan type and can be applied by phone or online):</li> </ul> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th><strong>Refill</strong></th><th><strong>Expiry*</strong></th> </tr> </thead> <tbody> <tr> <td>$10<br /> $20<br /> $30<br /></td> <td>30 days</td> </tr> <tr> <td>$50</td> <td>60 days</td> </tr> <tr> <td>$100</td> <td>365 days</td> </tr> </tbody> </table> <p><strong>Top up before your anniversary date</strong></p> <ul> <li>Your anniversary date is on the same calendar day each month and is based on the date you first activate your plan/SIM. If your original anniversary date is on the 29th, 30th or 31st and that day does not appear in a particular month (e.g. February, which in non-leap years has 28 days), then your anniversary date will be on the last calendar day of that month instead (in this example, February 28).&nbsp;This calendar day will become your new anniversary date going forward (March 28 and so on). <ul> <li>If you are unsure what your anniversary date is, log into <a href="/overview">My Account</a> to check it.</li> <li>For more information on anniversary dates, <a href="/consumer/content/check-balance-expiry-date">click here.</a></li> </ul> </li> </ul> <ul> <li>Your unused balance will remain active and carries over into the next month so long as you continue to refill your account with a minimum of $10* a month every 30 days, before your next anniversary date. If you don&rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&rsquo;ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days after your anniversary date, as we understand life can get busy. <ul> <li>Fido will send you a text message when your anniversary date is approaching or your balance is low in order to remind you to refill.</li> <li>Every time you refill your account, you'll get a text message confirming your refill amount and your current balance. </li> </ul> </li> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See Full terms</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>*Provides access to the network for up to the number of days shown from the date that the amount has been added to the account. If you don&rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&rsquo;ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days after your anniversary date.</p> </div> </div> </div> </ul> </div> </div> Prepaid Activate Prepaid Account Refill Prepaid airtime Les forfaits prépayés | Soutien Fido Apprenez-en davantage sur les options de forfaits prépayés, votre date anniversaire et son importance, ainsi que les alertes par message texte pour le réapprovisionnement de votre compte. Comment fonctionnent les forfaits prépayés <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"> <div class="bloc_content"> <p><strong>Choisir un type de forfait qui vous convient&nbsp;:</strong></p> <ul> <li>Avec un forfait pr&eacute;pay&eacute; au mois, vous payez pour votre service &agrave; l&rsquo;avance, que vous utilisiez ou non toutes les fonctions de transmission de la voix, de messages texte ou de donn&eacute;es qui sont comprises. Les r&eacute;approvisionnements pr&eacute;pay&eacute;s ne sont pas remboursables, peu importe le mode de paiement choisi.</li> <li>Avec un forfait pr&eacute;pay&eacute; &agrave; la journ&eacute;e, vous ne payez que quand vous utilisez le service. Votre solde inutilis&eacute; sera report&eacute; au mois suivant, pourvu que vous r&eacute;approvisionniez votre compte d&rsquo;au moins 10&nbsp;$ chaque mois.</li> </ul> <p><strong>R&eacute;approvisionnez votre compte pour commencer &agrave; utiliser votre sans-fil&nbsp;:</strong></p> <ul> <li><a href="/consumer/content/auto-refill-prepaid">Cliquez ici</a> pour obtenir de plus amples renseignements sur le r&eacute;approvisionnement de compte</li> <li>Les cartes de temps d&rsquo;antenne sont l&rsquo;une des fa&ccedil;ons de r&eacute;approvisionner votre compte. La dur&eacute;e des cartes de temps d&rsquo;antenne varie selon leur montant (les cartes de temps d&rsquo;antenne peuvent &ecirc;tre utilis&eacute;es avec tout type de forfait et ajout&eacute;es au compte par t&eacute;l&eacute;phone ou en ligne)&nbsp;:</li> </ul> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th><strong>R&eacute;approvisionnement</strong></th><th><strong>Expire apr&egrave;s*</strong></th> </tr> </thead> <tbody> <tr> <td>10 $<br /> 20 $<br /> 30 $<br /></td> <td>30 jours</td> </tr> <tr> <td>50 $</td> <td>60 jours</td> </tr> <tr> <td>100 $</td> <td>365 jours</td> </tr> </tbody> </table> <p><strong>R&eacute;approvisionner votre compte avant la date anniversaire du service&nbsp;:</strong></p> <ul> <li>Votre date anniversaire tombe le m&ecirc;me jour chaque mois et elle est &eacute;tablie en fonction de la date &agrave; laquelle vous avez mis en service votre forfait ou votre carte SIM. Si votre date anniversaire &eacute;tait &agrave; l&rsquo;origine le 29e, le 30e ou le 31e jour du mois et que cette journ&eacute;e n&rsquo;appara&icirc;t pas au cours d&rsquo;un mois en particulier (p. ex., le mois de f&eacute;vrier qui ne compte que 28&nbsp;jours, sauf dans le cas d&rsquo;une ann&eacute;e bissextile), alors votre date sera chang&eacute;e pour le dernier jour du mois (dans ce cas-ci, le 28&nbsp;f&eacute;vrier).&nbsp;Cette journ&eacute;e du mois deviendra votre nouvelle date anniversaire (28 mars, etc.). <ul> <li>Si vous &ecirc;tes incertain de votre date anniversaire, acc&eacute;dez &agrave; <a href="/overview">Mon compte.</a></li> <li><a href="/consumer/content/check-balance-expiry-date">Cliquez ici</a> pour obtenir de plus amples renseignements sur les dates anniversaires de service.</li> </ul> </li> </ul> <ul> <li>Votre solde inutilis&eacute; restera actif et sera report&eacute; au mois suivant pourvu que vous r&eacute;approvisionniez votre compte d&rsquo;au moins 10&nbsp;$* tous les 30&nbsp;jours, avant votre date anniversaire. Si vous ne r&eacute;approvisionnez pas votre compte avant votre date anniversaire, les fonds qui restent dans le compte expireront et seront perdus. Vous ne pourrez plus utiliser votre t&eacute;l&eacute;phone sauf pour les appels au service d&rsquo;urgence 9‑1‑1. Par contre, vous pouvez r&eacute;tablir votre solde expir&eacute; si vous r&eacute;approvisionnez votre compte dans les sept jours suivant votre date anniversaire, car nous comprenons que parfois le quotidien nous tient occup&eacute;s. <ul> <li>Fido vous enverra un message texte &agrave; l&rsquo;approche de votre date anniversaire ou lorsque le solde de votre compte est bas afin de vous rappeler d&rsquo;effectuer un r&eacute;approvisionnement.</li> <li>Chaque fois que vous r&eacute;approvisionnez votre compte, vous recevrez un texto confirmant le montant de votre r&eacute;approvisionnement et votre solde actuel. </li> </ul> </li> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&eacute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>*Acc&egrave;s au r&eacute;seau jusqu&rsquo;au nombre de jours indiqu&eacute; &agrave; compter de la date &agrave; laquelle le montant a &eacute;t&eacute; ajout&eacute; au compte. Si vous ne r&eacute;approvisionnez pas votre compte avant la date anniversaire, les fonds qui restent dans le compte expireront et seront perdus. Vous ne pourrez plus utiliser votre t&eacute;l&eacute;phone sauf pour les appels au service d&rsquo;urgence 9‑1‑1. Par contre, vous pouvez r&eacute;tablir votre solde expir&eacute; si vous r&eacute;approvisionnez votre compte dans les sept&nbsp;jours suivant la date anniversaire.</p> </div> </div> </div> </ul> </div> </div> Prépayé Activer réapprovisionner téléphone 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How Prepaid Plans work

Choose a plan type that works for you:

  • With a prepaid By the Month plan, you’re paying for your service in advance, regardless of whether or not you use up all of the talk, text or data features in your plan. Prepaid refills are non-refundable regardless of the method of payment.
  • With a prepaid By the Day or By the Minute plan, you’re paying for when you use the service. As long as you refill a minimum of $10 every month, your unused balance will carry over to the following month.

Fill up your account balance to start using your phone:

  • For information on how to refill your account, click here.
  • Voucher is one method of refilling. Different voucher amounts have different expiry dates (vouchers can be used with any plan type and can be applied by phone or online):
RefillExpiry*
$10
$20
$30
30 days
$50 60 days
$100 365 days

Top up before your anniversary date

  • Your anniversary date is on the same calendar day each month and is based on the date you first activate your plan/SIM. If your original anniversary date is on the 29th, 30th or 31st and that day does not appear in a particular month (e.g. February, which in non-leap years has 28 days), then your anniversary date will be on the last calendar day of that month instead (in this example, February 28). This calendar day will become your new anniversary date going forward (March 28 and so on).
    • If you are unsure what your anniversary date is, log into My Account to check it.
    • For more information on anniversary dates, click here.
  • Your unused balance will remain active and carries over into the next month so long as you continue to refill your account with a minimum of $10* a month every 30 days, before your next anniversary date. If you don’t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You’ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days after your anniversary date, as we understand life can get busy.
    • Fido will send you a text message when your anniversary date is approaching or your balance is low in order to remind you to refill.
    • Every time you refill your account, you'll get a text message confirming your refill amount and your current balance.
  • See Full terms

    *Provides access to the network for up to the number of days shown from the date that the amount has been added to the account. If you don’t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You’ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days after your anniversary date.