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[User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/esim-faq] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-1035449964;438911993;7;-1151093806;414;9521;2h01;3hc2484994;4h1a2943f9] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.48.39.110] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=C3CB205F051E6A0787F789F26E4CC401=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [a11177161-6145c068-250a53bb] [X-Forwarded-For] = [3.236.212.116, 23.48.39.110] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content esim-faq on =3=srv=10=sn=C3CB205F051E6A0787F789F26E4CC401=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US k33nvlxq 2020-04-21 08:39:58 true site/support k33nvlxq templatedata/site/support/data/mobile/esim-faq 1587501213 2020-04-23 14:01:42 /default/main/internet/fido/STAGING /default/main/internet/fido esim-faq 1587501243915 2020-04-23 14:01:42 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/esim-faq templatedata/site/support/data/mobile/esim-faq 1 true esim-faq ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel customer regular customer_care faqs Travel roaming_travel 1460749070248 Setting up an eSIM Card on your Device | Fido Support An eSIM is a digital SIM that lets you activate a celluar plan without having to use a physical SIM card.Pay-Per-Use rates. Setting up an eSIM Card on your Device <div class="faq-container"> <div class="faq-question"> <h3>What is an eSIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>An eSIM is a digital SIM that lets you activate a celluar plan without having to use a physical SIM card. For devices that support Dual Sim, an eSIM is leveraged to allow two lines or more on one device.<a href="http://www.fido.ca/consumer/content/dual-sim?setLanguage=en"> Learn more</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What is an eSIM Card?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/eSIM_Card.png" alt="Picture of eSim card" width="320" height="180" /> <p>In order to activate certain eSIM devices at Fido, you are required to scan a QR code in order to complete device activation. For these devices, an eSIM card like the one above is used.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I activate my eSIM device?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p><strong>New line</strong></p> <p><strong>Step 1:</strong>Visit a Fido store or give us a call to activate a new line and request an eSIM Card.</p> <p><strong>Step 2:</strong>If you activated over the phone, once you receive your eSIM card in the mail, follow the on device setup instructions below to complete the setup.</p> <p><strong>Hardware Upgrade</strong></p> <p>If you would like to activate an eSIM as part of a Hardware upgrade, please visit your nearest Fido location.</p> <p><strong>Existing Line (Switching to an eSIM)</strong></p> <p><strong>Step 1:</strong>Purchase a new eSIM card from a Fido Store or by contacting us.</p> <p><strong>Step 2:</strong>If you called to purchase an eSIM, once your eSIM arrives, you will need to change your SIM card number on MyAccount. Visit <a href="https://www.fido.ca/consumer/content/switch-equipment">www.fido.ca/simcard</a> and follow the instructions under &ldquo;How to Update your SIM card&rdquo; to get your sim card number changed.</p> <p><strong>Step 3:</strong>Follow the on device setup instructions below to complete the setup.</p> <p><a href="https://www.fido.ca/consumer/content/esim-setup-iphone">iPhone XR, iPhone XS, iPhone XS Max or later</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Where do I purchase an eSIM card?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>You can purchase an eSIM card by visiting a Fido store or by contacting us.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I activate an eSIM on any device with a term contract?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Only certain devices support eSIM activations. Please check your device specifications to check if it is eSIM capable. For devices that are eSIM capable you can activate an eSIM on any in market Fido plan.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What if I lose my eSIM activated device?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Please visit a Fido store to purchase a new device and a new eSIM card.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I switch between devices if I have an eSIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>In order to switch devices with an eSIM, you will need to purchase a new eSIM or physical SIM card by either visiting a store or giving us a call. If you called to purchase, once you obtain your new eSIM/SIM card in the mail, you will need to follow the steps in the &ldquo;How do I activate my eSIM Device?&rdquo; section under &ldquo;Existing Line&rdquo;.</p> </div> </div> </div> esim Configurez une carte SIM virtuelle (eSIM) pour votre appareil | Soutien Fido Une eSIM est une carte SIM virtuelle qui vous permet d’activer un forfait cellulaire sans utiliser de carte SIM physique. Configurez une carte SIM virtuelle (eSIM) pour votre appareil <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce qu&rsquo;une carte eSIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Une eSIM est une carte SIM virtuelle qui vous permet d&rsquo;activer un forfait cellulaire sans utiliser de carte SIM physique. Pour les appareils qui prennent en charge la fonction double SIM, une eSIM permet d&rsquo;associer deux lignes ou plus &agrave; un m&ecirc;me appareil.<a href="http://www.fido.ca/consumer/content/dual-sim?setLanguage=fr"> D&eacute;tails</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce qu&rsquo;une carte eSIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/eSIM_Card.png" alt="Picture of eSim card" width="320" height="180" /> <p>Pour terminer l'activation de certains appareils eSIM chez Fido, vous devez num&eacute;riser un code QR. Pour les appareils concern&eacute;s, on utilise une carte eSIM comme celle montr&eacute;e ci-dessus.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je activer mon appareil eSIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p><strong>Nouvelle ligne</strong></p> <p><strong>&Eacute;tape 1 : </strong>Rendez-vous &agrave; un magasin Fido ou appelez-nous pour activer une nouvelle ligne et demander une carte eSIM.</p> <p><strong>&Eacute;tape 2 : </strong>Si l'activation a &eacute;t&eacute; effectu&eacute;e par t&eacute;l&eacute;phone, suivez les directives de configuration de l&rsquo;appareil ci-dessous lorsque vous recevrez votre carte eSIM par la poste.</p> <p><strong>Rehaussement d&rsquo;&eacute;quipement</strong></p> <p>Si vous souhaitez activer une carte eSIM dans le cadre d'un rehaussement d&rsquo;&eacute;quipement, rendez-vous au magasin Fido le plus pr&egrave;s de chez vous.</p> <p><strong>Ligne existante (passer &agrave; une eSIM)</strong></p> <p><strong>&Eacute;tape 1 : </strong>Achetez une nouvelle carte eSIM en vous rendant &agrave; un magasin Fido ou en nous appelant.</p> <p><strong>&Eacute;tape 2 : </strong>Si vous avez achet&eacute; votre eSIM par t&eacute;l&eacute;phone, vous devrez modifier votre num&eacute;ro de carte SIM dans votre compte MonCompte lorsque vous recevrez votre carte eSIM. Visitez <a href="https://www.fido.ca/consumer/content/switch-equipment">www.fido.ca/simcard</a> et suivez les directives se trouvant dans &laquo; Comment mettre &agrave; jour votre carte SIM &raquo; pour changer votre num&eacute;ro de carte SIM.</p> <p><strong>&Eacute;tape 3 : </strong>Pour terminer la configuration de votre l&rsquo;appareil, suivez les directives ci-dessous.</p> <p><strong></strong><a href="https://www.fido.ca/consumer/content/esim-setup-iphone">iPhone XR, iPhone XS, iPhone XS Max</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>O&ugrave; puis-je acheter une carte eSIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Vous pouvez acheter une eSIM en vous rendant &agrave; un magasin Fido ou en nous appelant.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je activer une eSIM pour n&rsquo;importe quel appareil avec un abonnement &agrave; dur&eacute;e d&eacute;termin&eacute;e?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Seulement les appareils mentionn&eacute;s ci-dessus prennent en charge l'activation avec eSIM, et ce, avec n&rsquo;importe quel forfait Fido offert sur le march&eacute;.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire si je perds mon appareil sur lequel j'ai activ&eacute; la eSIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Rendez-vous &agrave; un magasin Fido pour acheter un nouvel appareil et une nouvelle eSIM.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je passer d&rsquo;un appareil &agrave; un autre si j&rsquo;ai une carte eSIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Afin de changer d&rsquo;appareil si vous avez une eSIM, vous devrez acheter une nouvelle eSIM ou une carte SIM physique en vous rendant &agrave; un magasin Fido ou en nous appelant. Si vous avez effectu&eacute; votre achat par t&eacute;l&eacute;phone, vous devrez suivre les &eacute;tapes dans la section &laquo; Comment puis-je activer mon appareil eSIM? &raquo;, sous &laquo; Ligne existante &raquo; lorsque vous recevrez votre nouveau carte eSIM ou SIM par la poste.</p> </div> </div> </div> esim 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Setting up an eSIM Card on your Device

What is an eSIM?

An eSIM is a digital SIM that lets you activate a celluar plan without having to use a physical SIM card. For devices that support Dual Sim, an eSIM is leveraged to allow two lines or more on one device. Learn more.

What is an eSIM Card?

Picture of eSim card

In order to activate certain eSIM devices at Fido, you are required to scan a QR code in order to complete device activation. For these devices, an eSIM card like the one above is used.

How do I activate my eSIM device?

New line

Step 1:Visit a Fido store or give us a call to activate a new line and request an eSIM Card.

Step 2:If you activated over the phone, once you receive your eSIM card in the mail, follow the on device setup instructions below to complete the setup.

Hardware Upgrade

If you would like to activate an eSIM as part of a Hardware upgrade, please visit your nearest Fido location.

Existing Line (Switching to an eSIM)

Step 1:Purchase a new eSIM card from a Fido Store or by contacting us.

Step 2:If you called to purchase an eSIM, once your eSIM arrives, you will need to change your SIM card number on MyAccount. Visit www.fido.ca/simcard and follow the instructions under “How to Update your SIM card” to get your sim card number changed.

Step 3:Follow the on device setup instructions below to complete the setup.

iPhone XR, iPhone XS, iPhone XS Max or later

Where do I purchase an eSIM card?

You can purchase an eSIM card by visiting a Fido store or by contacting us.

Can I activate an eSIM on any device with a term contract?

Only certain devices support eSIM activations. Please check your device specifications to check if it is eSIM capable. For devices that are eSIM capable you can activate an eSIM on any in market Fido plan.

What if I lose my eSIM activated device?

Please visit a Fido store to purchase a new device and a new eSIM card.

How do I switch between devices if I have an eSIM?

In order to switch devices with an eSIM, you will need to purchase a new eSIM or physical SIM card by either visiting a store or giving us a call. If you called to purchase, once you obtain your new eSIM/SIM card in the mail, you will need to follow the steps in the “How do I activate my eSIM Device?” section under “Existing Line”.