The health and safety of our customers, employees and communities is our top priority. Due to COVID-19, many of our employees are currently working remotely with no access to our mailrooms. This means there will be a delay in our response to any letter sent to us after March 22, 2020.
If you sent us a letter recently or are thinking of writing to us, please contact us through:
Unfortunately, we’re unable to guarantee a response time given the current situation. We encourage you to use our free online services if you’d like to make a payment or make changes to your account more conveniently.
For quicker response to any of your questions, please contact us through chat, phone, Facebook Messenger or Twitter, or by visiting fido.ca/contactus. There’s also our community page, fido.ca/community, where you can get support from our helpful Fido community 24/7.
No. The message is legitimate and sent on behalf of the Government of Canada.
The message was sent on behalf of the Government of Canada. For more information please contact 1-833-784-4397 or refer to the following government website for the News Release titled “New mobile app to help notify Canadians of potential COVID-19 exposure now available”
Yes. We’re making the following changes to better serve our customers:
You are currently travelling abroad and the Government of Canada has asked that we send you this message on its behalf in light of the current public health situation:
Fido Msg: This is a message to Canadians traveling abroad from the Government of Canada.
Registering online will help the Government contact you: bit.ly/3b8SM5A
For emergency assistance, email sos@international.gc.ca or call +1 613 996 8885
You can also contact a Canadian embassy or consulate: bit.ly/2TXpVvo
You can find travel advisories here: bit.ly/2x62Uxz
Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada’s website directly at Canada.ca.
Unfortunately, network issues do happen from time to time and your service may be affected.
To find out if there’s a service outage in your area, please visit the Network Help & Outages page.
The temporary lift on data usage caps (March 13-June 30, 2020) has ended and you can now visit fido.ca/myaccount to check internet usage for your account anytime. You can find more details here.
We’ve also got helpful tips on data usage notifications and managing internet usage . For internet packages with unlimited usage, please visit fido.ca/homeinternet.
Our Fido stores remain open to serve you for essential services, with enhanced safety measures in place.
The health and safety of our customers and team members continues to be our top priority. We’re closely monitoring the unique situations in each province and city and following guidance from your provincial governments to ensure we can safely provide essential services to Canadians when and where they need it.
See our Store Locator for more information.
Here are some of the measures in place to keep you safe:
When visiting a Fido store, please follow your local and provincial government guidelines on wearing face coverings or masks and other Personal Protective Equipment. You can also contact your local Fido store for our most up-to-date information on in-store safety procedures.
Customers can top-up through Fido My Account online online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Fido voucher, including:
Grocery stores
Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis
Drug stores
Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, Pharmachoice, Familiprix, Brunet
Gas Stations
Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil
Convenience stores and Others
Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, Dépanneur 7 Jours, Zesty Market, Canada Post, Boni-Soir