fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/covid19-faqs?icid=bu-supotcon-sshp1fcsup-03272019] [Accept-Encoding] = [gzip] [True-Client-IP] = [35.172.233.215] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-1035449964;9631651;7;-1151093806;1150;fcf3;2h01;3hc2484994;4h92f7a3] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [35.172.233.215, 172.232.9.94] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=7B02FED16F935D1A5E6D797FDE097A09=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [87039052] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [94a933148-5f3482c4-d8655c4] [X-Forwarded-For] = [35.172.233.215, 172.232.9.94] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] bu-supotcon-sshp1fcsup-03272019 content covid19-faqs /nac/#/choose-phone /phones /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=7B02FED16F935D1A5E6D797FDE097A09=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/covid19-faqs?icid=bu-supotcon-sshp1fcsup-03272019] [Accept-Encoding] = [gzip] [True-Client-IP] = [35.172.233.215] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-1035449964;9631651;7;-1151093806;1150;fcf3;2h01;3hc2484994;4h92f7a3] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [35.172.233.215, 172.232.9.94] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=7B02FED16F935D1A5E6D797FDE097A09=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [87039052] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [94a933148-5f3482c4-d8655c4] [X-Forwarded-For] = [35.172.233.215, 172.232.9.94] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] bu-supotcon-sshp1fcsup-03272019 content covid19-faqs on =3=srv=10=sn=7B02FED16F935D1A5E6D797FDE097A09=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US k33nuhma 2020-03-16 11:19:26 true site/support k33nuhma templatedata/site/support/data/mobile/covid19-faqs 1595596245 2020-07-31 15:41:46 /default/main/internet/fido/STAGING /default/main/internet/fido covid19-faqs 1595596283604 2020-07-31 15:41:46 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/covid19-faqs templatedata/site/support/data/mobile/covid19-faqs 1 true covid19-faqs ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management customer prepaid, regular customer_care faqs 1566932063732 COVID-19 FAQs | Fido Here’s everything you need to know about COVID-19 COVID-19 FAQs <h2>Delayed response to mailed inquiries</h2> <p>&nbsp;</p> <p><strong>I sent an inquiry to Fido by mail. What happens to my letter?</strong></p> <p>The health and safety of our customers, employees and communities is our top priority. Due to COVID-19, many of our employees are currently working remotely with no access to our mailrooms. This means there will be a delay in our response to <strong>any letter sent to us after March 22, 2020</strong>.</p> <p>If you sent us a letter recently or are thinking of writing to us, please contact us through:</p> <ul> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">Chat</a></li> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Phone</a></li> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> </li> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a></li> <li><a href="http://www.fido.ca/community">Fido Community page</a></li> <li>Other ways: <a href="https://www.fido.ca/contactus">Fido.ca/contactus</a></li> </ul> <p>&nbsp;</p> <p><strong>Can I expect a response to my letter? When can I start sending mail again?</strong></p> <p>Unfortunately, we&rsquo;re unable to guarantee a response time given the current situation. We encourage you to use our <a href="https://www.fido.ca/consumer/myaccount-selfserve-transactions">free online services</a> if you&rsquo;d like to make a payment or make changes to your account more conveniently.&nbsp;</p> <p>For quicker response to any of your questions, please contact us through <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">chat</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">phone</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> or <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a>, or by visiting <a href="https://www.fido.ca/contactus">fido.ca/contactus</a>. There&rsquo;s also our community page, <a href="http://www.fido.ca/community">fido.ca/community</a>, where you can get support from our helpful Fido community 24/7.</p> <p>&nbsp;</p> <h2>Mobile/Wireless services</h2> <p>&nbsp;</p> <p><strong>Are any changes being made to the Device Return and Exchange Program?</strong></p> <p>Yes. We&rsquo;re making the following changes to better serve our customers:</p> <ul> <li>DOA (Dead On Arrival) devices can be replaced with the help of <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Technical Support</a>. </li> </ul> <p style="font-weight: bold;">&nbsp;</p> <p style="font-weight: bold;"><strong>Why have I received a message from Fido on behalf of the Government of Canada?</strong></p> <p>You are currently travelling abroad and the Government of Canada has asked that we send you this message on its behalf in light of the current public health situation:</p> <p><em>Fido Msg: This is a message to Canadians traveling abroad from the Government of Canada.</em></p> <p><em> </em></p> <p><em>Registering online will help the Government contact you: bit.ly/3b8SM5A<br />For emergency assistance, email sos@international.gc.ca or call +1 613 996 8885<br />You can also contact a Canadian embassy or consulate: bit.ly/2TXpVvo<br />You can find travel advisories here: bit.ly/2x62Uxz</em></p> <p style="font-weight: bold;">&nbsp;</p> <p style="font-weight: bold;"><strong>Where can I get more information about the Government&rsquo;s recommendations for Canadians currently travelling abroad? </strong></p> <p>Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada&rsquo;s website directly at Canada.ca.</p> <p style="font-weight: bold;">&nbsp;</p> <p style="font-weight: bold;"><strong>What can I do if I am having network connection issues?</strong></p> <p style="font-weight: bold;">&nbsp;</p> <p>Unfortunately, network issues do happen from time to time and your cell phone service may be affected.</p> <p>To find out if there&rsquo;s a wireless or mobile service outage in your area, please visit the <a href="https://www.fido.ca/consumer/mobile/network-aid">NetworkAid</a> page.</p> <p style="font-weight: bold;">&nbsp;</p> <h2 style="font-weight: bold;">Home Internet services</h2> <p style="font-weight: bold;">&nbsp;</p> <p>I&rsquo;m on a limited home internet plan with a data usage cap. How do I check my internet usage to make sure I don&rsquo;t go over my data limit?</p> <p>The temporary lift on data usage caps (March 13-June 30, 2020) has ended and you can now visit <a href="https://www.fido.ca/myaccount">fido.ca/myaccount</a> to check internet usage for your account anytime. You can find more details <a href="https://www.fido.ca/consumer/content/internet-view-usage">here.</a></p> <p>We&rsquo;ve also got helpful tips on<a href="https://www.fido.ca/consumer/content/internet-data-notifications"> data usage notifications</a> and <a href="https://www.fido.ca/consumer/content/internet-manage-usage">managing internet usage</a> . For internet packages with unlimited usage, please visit <a href="https://www.fido.ca/homeinternet">fido.ca/homeinternet</a>.</p> <p style="font-weight: bold;">&nbsp;</p> <h2 style="font-weight: bold;">Stores/Locations</h2> <p style="font-weight: bold;">&nbsp;</p> <p><strong>Are Fido stores and locations reopening soon?</strong></p> <p>Fido is safely reopening stores to serve you better.</p> <p>The health and safety of our customers and team members continues to be our top priority. We&rsquo;re closely monitoring the unique situations in each province and city and following guidance from your provincial governments to ensure we can safely provide essential services to Canadians when and where they need it.</p> <p><a href="https://www.fido.ca/consumer/storelocator">See our Store Locator</a> for more information.</p> <p style="font-weight: bold;"><strong>What measures are being taken inside Fido stores to keep customers safe?</strong></p> <p>As we reopen stores in your neighbourhood, here are some of the measures in place to keep you safe:</p> <ul> <li>Increased cleaning of common areas</li> <li>Frequent, thorough handwashing</li> <li>Frequent wiping of all surfaces</li> <li>Practising physical distancing &ndash; limited number of customers allowed in-store at a time</li> <li>Temporarily cashless &ndash; only credit and debit cards accepted</li> </ul> <p>When visiting a Fido store, please follow your local and provincial government guidelines regarding wearing masks and other PPE. You can also contact your local Fido store for our most up-to-date information on in-store safety procedures.</p> <p style="font-weight: bold;">&nbsp;</p> <h2 style="font-weight: bold;"><a style="color:black" href="#prepaid">Prepaid</a></h2> <p style="font-weight: bold;">&nbsp;</p> <p style="font-weight: bold;"><strong>I am a Fido prepaid customer. Where can I go to top up my account? </strong></p> <p>Customers can top-up through <a href="https://www.fido.ca/myaccount">Fido My Account online</a> online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Fido voucher, including:</p> <p><strong>Grocery stores</strong></p> <p>Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis<br /><br /><strong>Drug stores</strong></p> <p>Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, Pharmachoice, Familiprix, Brunet<br /><br /><strong>Gas Stations</strong></p> <p>Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil<br /><br /><strong>Convenience stores and Others </strong></p> <p>Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, D&eacute;panneur 7 Jours, Zesty Market, Canada Post, Boni-Soir</p> <p>&nbsp;</p> COVID coronavirus corona COVID-19 Virus FAQ sur la COVID-19 | Fido Voici tout ce que vous devez savoir sur COVID-19. FAQ sur la COVID-19 <h2>D&eacute;lai de r&eacute;ponse plus long qu&rsquo;&agrave; l&rsquo;habitude pour les demandes envoy&eacute;es par la poste</h2> <p>&nbsp;</p> <p><strong>J&rsquo;ai envoy&eacute; une demande par la poste &agrave; Fido. Qu&rsquo;est-il arriv&eacute; &agrave; ma lettre?</strong></p> <p>Notre priorit&eacute; absolue est de veiller &agrave; la sant&eacute; et &agrave; la s&eacute;curit&eacute; de nos clients, de nos employ&eacute;s et de nos communaut&eacute;s. En raison de la COVID-19, plusieurs de nos employ&eacute;s travaillent actuellement &agrave; distance et n&rsquo;ont pas acc&egrave;s &agrave; nos salles de courrier. Ce qui veut dire que le d&eacute;lai de r&eacute;ponse <strong>&agrave; toute lettre envoy&eacute;e</strong></p> <p>&nbsp;</p> <p><strong></strong><strong>apr&egrave;s le 22&nbsp;mars&nbsp;2020 sera plus long qu&rsquo;&agrave; l&rsquo;habitude</strong>.</p> <p>Si vous nous avez envoy&eacute; une lettre r&eacute;cemment ou si vous songez &agrave; nous &eacute;crire, veuillez communiquer avec nous par l&rsquo;entremise d&rsquo;un des moyens suivants&nbsp;:</p> <ul> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">Clavardage</a></li> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">T&eacute;l&eacute;phone</a></li> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> </li> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a></li> <li><a href="http://www.fido.ca/communaute">Page de la communaut&eacute;&nbsp;Fido</a></li> <li>Autres moyens&nbsp;: <a href="https://www.fido.ca/contacteznous">Fido.ca/contacteznous</a></li> </ul> <p>&nbsp;</p> <p><strong>Puis-je m&rsquo;attendre &agrave; une r&eacute;ponse &agrave; ma lettre? Quand puis-je recommencer &agrave; envoyer du courrier?</strong></p> <p>Malheureusement, on n&rsquo;est pas en mesure de garantir un temps de r&eacute;ponse en raison de la situation actuelle. Nous vous encourageons &agrave; utiliser nos <a href="https://www.fido.ca/consumer/myaccount-selfserve-transactions">services en ligne gratuits</a> si vous souhaitez effectuer un paiement ou apporter des changements &agrave; votre compte de fa&ccedil;on plus pratique.</p> <p>Pour obtenir une r&eacute;ponse plus rapide &agrave; vos questions, veuillez communiquer avec nous par <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">clavardage</a>, par <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">t&eacute;l&eacute;phone</a>, par <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> ou par <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a>, ou en consultant <a href="https://www.fido.ca/contacteznous">fido.ca/contacteznous</a>. Il y a aussi notre page de la communaut&eacute;, <a href="https://www.fido.ca/communaute">fido.ca/communaute</a>, o&ugrave; vous pouvez obtenir du soutien de notre communaut&eacute; Fido 24&nbsp;heures sur 24, sept jours sur sept.</p> <p>&nbsp;</p> <h2>Service sans-fil/mobile</h2> <p>&nbsp;</p> <p><strong>Des changements sont-ils apport&eacute;s au programme de retour et d&rsquo;&eacute;change d&rsquo;appareils?</strong></p> <p>Oui. On apporte les changements suivants afin de mieux servir nos clients :</p> <ul> <li>Les appareils d&eacute;fectueux &agrave; l&rsquo;arriv&eacute;e peuvent &ecirc;tre remplac&eacute;s avec l&rsquo;aide du <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Soutien technique.</a></li> </ul> <p>&nbsp;</p> <p><strong>Pourquoi Fido m&rsquo;a-t-il envoy&eacute; un message de la part du gouvernement du Canada?</strong></p> <p>Vous &ecirc;tes actuellement en voyage &agrave; l&rsquo;&eacute;tranger et le gouvernement du Canada nous a demand&eacute; de vous envoyer ce message en raison de la crise de sant&eacute; publique actuelle :</p> <p><em>Info Fido : Message du gouvernement du Canada &agrave; l&rsquo;intention des Canadiens en voyage &agrave; l&rsquo;&eacute;tranger</em></p> <p><em> </em></p> <p><em>Vous inscrire en ligne aidera le gouvernement &agrave; vous contacter&nbsp;: bit.ly/3b8SM5A<br />Pour demander de l&rsquo;aide d&rsquo;urgence, envoyez un courriel &agrave; sos@international.gc.ca ou composez le +1 613-996-8885<br />Vous pouvez aussi contacter l&rsquo;ambassade canadienne ou le consulat&nbsp;: bit.ly/2TXpVvo<br />Vous trouverez des avertissements aux voyageurs ici&nbsp;: bit.ly/2x62Uxz</em></p> <p><em><br /></em></p> <p><strong>O&ugrave; puis-je en savoir plus au sujet des recommandations du gouvernement aux Canadiens envoyage &agrave; l&rsquo;&eacute;tranger?</strong></p> <p>Veuillez consulter les liens ou composer le num&eacute;ro de t&eacute;l&eacute;phone indiqu&eacute;s dans le message texte que vous avez re&ccedil;u. Vous pouvez &eacute;galement visiter le site web du gouvernement du Canada sur Canada.ca</p> <p>&nbsp;</p> <p><strong>Que puis-je faire si j&rsquo;ai des probl&egrave;mes avec ma connexion r&eacute;seau?</strong></p> <p>Malheureusement, des probl&egrave;mes de r&eacute;seau surviennent &agrave; l&rsquo;occasion, et cela peut avoir une incidence sur votre service de t&eacute;l&eacute;phonie cellulaire.</p> <p>Pour savoir s&rsquo;il y a une panne du service mobile ou sans-fil dans votre secteur, consultez la page <a href="https://www.fido.ca/consumer/mobile/network-aid?setLanguage=fr">InfoConnexion</a>.</p> <p>&nbsp;</p> <h2>Service Internet r&eacute;sidentiel</h2> <p><strong><br /></strong></p> <p><strong>Je suis abonn&eacute; &agrave; un forfait Internet r&eacute;sidentiel limit&eacute; avec un plafond d&rsquo;utilisation des donn&eacute;es. Comment faire pour v&eacute;rifier mon usage d&rsquo;Internet afin de m&rsquo;assurer de ne pas d&eacute;passer ma limite de donn&eacute;es?</strong></p> <p>La lev&eacute;e temporaire des limites d&rsquo;utilisation des donn&eacute;es (du 13 mars au 30 juin 2020) a pris fin, et vous pouvez maintenant visiter <a href="https://www.fido.ca/moncompte">fido.ca/moncompte</a> pour v&eacute;rifier l&rsquo;utilisation d&rsquo;Internet dans votre compte &agrave; n&rsquo;importe quel moment. Pour en savoir plus, cliquez <a href="https://www.fido.ca/consumer/content/internet-view-usage">ici</a>.</p> <p>Nous avons &eacute;galement des conseils utiles sur les <a href="https://www.fido.ca/consumer/content/internet-data-notifications"> alertes d&rsquo;utilisation des donn&eacute;es</a> et sur la <a href="https://www.fido.ca/consumer/content/internet-manage-usage">gestion de l&rsquo;utilisation de l&rsquo;Internet</a>. Pour les forfaits Internet &agrave; usage illimit&eacute;, visitez <a href="https://www.fido.ca/internetresidentiel">fido.ca/internetresidentiel</a>.</p> <p>&nbsp;</p> <h2>Magasins et points de vente</h2> <p>&nbsp;</p> <p><strong>Les magasins et les points de vente de Fido vont-ils rouvrir bient&ocirc;t?</strong></p> <p>Fido rouvre ses magasins de mani&egrave;re s&eacute;curitaire pour mieux vous servir.</p> <p>La sant&eacute; et la s&eacute;curit&eacute; de nos clients et de nos membres d&rsquo;&eacute;quipe demeurent notre priorit&eacute; absolue. Nous suivons de pr&egrave;s la situation particuli&egrave;re de chaque province et de chaque ville, de m&ecirc;me que les directives des gouvernements provinciaux, pour nous assurer que nous pouvons fournir aux Canadiens les services essentiels au moment et &agrave; l&rsquo;endroit o&ugrave; ils en ont besoin, en toute s&eacute;curit&eacute;.</p> <p><a href="https://www.fido.ca/consumer/storelocator?setLanguage=fr">Consultez notre localisateur de magasin</a>a&gt; pour en savoir plus.</p> <p>&nbsp;</p> <p><strong>Quelles sont les mesures prises par Fido dans ses magasins pour assurer la s&eacute;curit&eacute; de ses clients?</strong></p> <p>Alors que nous rouvrons des magasins dans votre quartier, voici certaines des mesures en place pour assurer votre s&eacute;curit&eacute; :</p> <ul> <li>Nettoyage accru des aires communes</li> <li>Lavage des mains fr&eacute;quent et minutieux</li> <li>Essuyage fr&eacute;quent de toutes les surfaces</li> <li>Respect des principes d&rsquo;&eacute;loignement physique &ndash; nombre limit&eacute; de clients autoris&eacute;s en magasin &agrave; la fois </li> <li>Transactions non p&eacute;cuniaires temporaires &ndash; seules les cartes de cr&eacute;dit et de d&eacute;bit sont accept&eacute;es </li> </ul> <p>Lorsque vous vous rendez dans un magasin Fido, veuillez suivre les directives de votre administration locale et de votre gouvernement provincial concernant le port de masques et d&rsquo;autre EPI. Vous pouvez &eacute;galement communiquer avec votre magasin Fido local pour obtenir les renseignements les plus r&eacute;cents sur les consignes de s&eacute;curit&eacute; en magasin.</p> <p>&nbsp;</p> <h2><strong style="font-family: Calibri, sans-serif; font-size: 11pt;"><span style="font-size: 13pt; line-height: 19.9333px; font-family: Arial, sans-serif;" lang="FR-CA">Service pr&eacute;pay&eacute;</span></strong></h2> <p>&nbsp;</p> <p><strong>Je suis cliente du service pr&eacute;pay&eacute; de Fido. O&ugrave; aller pour r&eacute;approvisionner mon compte? </strong></p> <p>Les clients peuvent r&eacute;approvisionner leur compte <a href="https://www.fido.ca/moncompte">en ligne avec Mon Compte de Fido </a>&agrave; l&rsquo;aide d&rsquo;une carte de r&eacute;approvisionnement ou d&rsquo;une carte de cr&eacute;dit. Sinon, ils peuvent acheter une carte de r&eacute;approvisionnement dans plus de 10 000 commerces de d&eacute;tail qui offrent des produits de premi&egrave;re n&eacute;cessit&eacute; partout au Canada, dont ceux-ci :</p> <p><strong>&Eacute;piceries</strong></p> <p>Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis<br /><br /><strong>Pharmacies</strong></p> <p>Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, PharmaChoice, Familiprix, Brunet<br /><br /><strong>Stations-service</strong></p> <p>Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil<br /><br /><strong>D&eacute;panneurs et autres commerces </strong></p> <p>Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, D&eacute;panneur 7 Jours, Zesty Market, Canada Post, Boni-Soir</p> COVID coronavirus corona COVID-19 Virus 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

COVID-19 FAQs

Delayed response to mailed inquiries

 

I sent an inquiry to Fido by mail. What happens to my letter?

The health and safety of our customers, employees and communities is our top priority. Due to COVID-19, many of our employees are currently working remotely with no access to our mailrooms. This means there will be a delay in our response to any letter sent to us after March 22, 2020.

If you sent us a letter recently or are thinking of writing to us, please contact us through:

 

Can I expect a response to my letter? When can I start sending mail again?

Unfortunately, we’re unable to guarantee a response time given the current situation. We encourage you to use our free online services if you’d like to make a payment or make changes to your account more conveniently. 

For quicker response to any of your questions, please contact us through chat, phone, Facebook Messenger or Twitter, or by visiting fido.ca/contactus. There’s also our community page, fido.ca/community, where you can get support from our helpful Fido community 24/7.

 

Mobile/Wireless services

 

Are any changes being made to the Device Return and Exchange Program?

Yes. We’re making the following changes to better serve our customers:

 

Why have I received a message from Fido on behalf of the Government of Canada?

You are currently travelling abroad and the Government of Canada has asked that we send you this message on its behalf in light of the current public health situation:

Fido Msg: This is a message to Canadians traveling abroad from the Government of Canada.

Registering online will help the Government contact you: bit.ly/3b8SM5A
For emergency assistance, email sos@international.gc.ca or call +1 613 996 8885
You can also contact a Canadian embassy or consulate: bit.ly/2TXpVvo
You can find travel advisories here: bit.ly/2x62Uxz

 

Where can I get more information about the Government’s recommendations for Canadians currently travelling abroad?

Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada’s website directly at Canada.ca.

 

What can I do if I am having network connection issues?

 

Unfortunately, network issues do happen from time to time and your cell phone service may be affected.

To find out if there’s a wireless or mobile service outage in your area, please visit the NetworkAid page.

 

Home Internet services

 

I’m on a limited home internet plan with a data usage cap. How do I check my internet usage to make sure I don’t go over my data limit?

The temporary lift on data usage caps (March 13-June 30, 2020) has ended and you can now visit fido.ca/myaccount to check internet usage for your account anytime. You can find more details here.

We’ve also got helpful tips on data usage notifications and managing internet usage . For internet packages with unlimited usage, please visit fido.ca/homeinternet.

 

Stores/Locations

 

Are Fido stores and locations reopening soon?

Fido is safely reopening stores to serve you better.

The health and safety of our customers and team members continues to be our top priority. We’re closely monitoring the unique situations in each province and city and following guidance from your provincial governments to ensure we can safely provide essential services to Canadians when and where they need it.

See our Store Locator for more information.

What measures are being taken inside Fido stores to keep customers safe?

As we reopen stores in your neighbourhood, here are some of the measures in place to keep you safe:

  • Increased cleaning of common areas
  • Frequent, thorough handwashing
  • Frequent wiping of all surfaces
  • Practising physical distancing – limited number of customers allowed in-store at a time
  • Temporarily cashless – only credit and debit cards accepted

When visiting a Fido store, please follow your local and provincial government guidelines regarding wearing masks and other PPE. You can also contact your local Fido store for our most up-to-date information on in-store safety procedures.

 

Prepaid

 

I am a Fido prepaid customer. Where can I go to top up my account?

Customers can top-up through Fido My Account online online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Fido voucher, including:

Grocery stores

Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis

Drug stores

Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, Pharmachoice, Familiprix, Brunet

Gas Stations

Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil

Convenience stores and Others

Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, Dépanneur 7 Jours, Zesty Market, Canada Post, Boni-Soir