Welcome to Fido!

Understanding the charges on your first invoice

Your first Fido invoice includes charges from the current month and for the coming month, so your first invoice will be higher than all subsequent invoices. The current month's charges include partial fees for services from the date your Fido service was activated to the end of your first billing cycle.

For example, if your service was activated on June 10, your billing cycle would start June 20. Your first bill would include a 10-day partial month (June 10-19) and a full first month charge (June 20-July 19). Taxes, long distance, data transmission and roaming charges, as well as other pay-per-use charges are extra. To better understand your invoice, simply click on Your Fido invoice.

If you receive your Fido invoice online, you can click on it for more information.

Online Billing

If you share our concern for the environment, please use online billing, it'll not only save our forests, it'll save you money too.

All you have to do is register and you’ll have direct access to your current and past invoices from anywhere you have Internet access. We’ll send you an e-mail every month notifying you that your invoice is available on fido.ca and you can then easily and securely view and pay your invoice online.

Register now

Please note:

• Once registered, you may access your invoice 4 to 6 days after the close date of your billing cycle. Additional delays may occur.
• A billing cycles is the period you are charged for. Fido billing cycles are arranged by postal codes for billing purposes and do not follow a calendar month. You will find your billing cycle and close date on your Fido invoice.
• If you register close to the close date of your billing cycle, your next invoice will be available on-line.
• Once registered to Online Billing, future invoices will only be available online. You will no longer receive a paper invoice.
• Printed invoices cannot be used to make a payment at the bank or bank machine.

Tip! Set up pre-authorized Fido payments using My Account on fido.ca and never miss a payment or be charged a late payment fee.

*Customers who subscribed to Fido before November 4, 2008, may continue to receive a paper invoice at no charge.