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Special Needs

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To further enhance the level of service to customers with special needs,
Fido provides the following:

Relay Services

Online Message Relay Service

The Online Message Relay Service will allow you to communicate via text online using web-capable devices through Instant Messaging applications (such as Yahoo! Messenger) where there is Internet access.

The Online Message Relay Service will enable faster communications with the relay operator, and allow you to see more of the conversation on your computer screen than what can be seen on a TTY window. It will also allow you to print out and save conversations.

To start using the Online Message Relay Service, log in to My Account (in the Hot Topics section).

Message Relay Service (7-1-1)

An operator service that allows people who are deaf, hard–of–hearing, speech-disabled, or deaf-blind to place calls to standard telephone users via a keyboard or assistive device. Can be used to communicate with Fido.

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