Fido | Talk More for Less - Add-ons
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Fido | Contact us

Contact us

You have a question? We surely have the answer.

By Phone

Dial 6-1-1 from your Fido phone, free of charge, to speak to a real person at customer service.
Don't have your Fido? Dial 1-888-481-FIDO (3436) from any phone to reach us!
Travelling outside Canada? Simply dial +1-514-933-3436 (from the U.S.) or +1-514-925-4590 (from abroad) free of charge, from your Fido phone.

We are available on weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m. (Eastern Time).

Remember our easy self-serve menu is also available to you 24/7. Just press 1 to access the menu when you call.

Fido answers also in Mandarin and Cantonese! Call toll free 1-866-888-FIDO (3436), weekdays from 9:00 a.m. to 10:00 p.m.(Eastern Time).

By Chat

Chat with a real person! As a customer subscribed to a monthly plan, you can access the Fido Live Chat service by simply logging into My Account. Available weekdays from 8 a.m. to 9 p.m. (Eastern Time).

In Store

Come see us in person! Find a location near you!

By Email

Send us an email!

Fido replies within 2 to 3 business days.
Please fill out the form below.

Interested in being a Fido Customer?

It's easy as 1, 2, 3, 4! Select your phone, plan, options and accessories. Ready?

On line

In Store

By phone

Contact our Sales team today! Call toll free 1-888-945-FIDO (3436) available weekdays from 9:00 a.m. to 9:00 p.m and weekends from 9:00 a.m. to 6:00 p.m. (Eastern Time).

Cantonese or Mandarin: Call toll free 1-866-888-FIDO (3436) available weekdays from 9:00 a.m. to 10:00 p.m. (Eastern Time)

Have a Complaint?

We are here to listen... follow these steps and we'll do everything we can to resolve the situation.
Learn more

Get Support

Check out our support section.

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For inquiries related to your Fido account, the following fields are required in order to treat your request.
Date of birth
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PIN  (Only if you have a PIN enabled on your account)
 
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The information you are about to provide will be used to better serve you and will be kept confidential by Fido once it has been received. However, Fido cannot guarantee the security of the email transmission. Therefore, please do not provide any sensitive credit information (such as your credit card number). If you agree to disclose your information via email, please click on the Send button. Access to information requests will be handled within 30 days.