Contact usYou have a question? We surely have the answer.Already a Fido customer?To reach Customer Service, call 1-888-481-FIDO (3436) or 611, free of charge, from your Fido (weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time). We also offer Customer service in Cantonese and in Mandarin. Call toll free 1-866-888-3436, weekdays from 9:00 a.m. to 9:00 p.m. To contact Fido while you are travelling outside Canada, call +1-514-925-4590 (free of charge, from your Fido), weekdays from 7:00 a.m. to 12:00 a.m., and weekends from 8:00 a.m. to 9:00 p.m. (Eastern Time). Or you can always reach us by e-mail using the form below. Future Fido customer?Get in touch with us from the comfort of your home or office with your questions, or to activate a new service right away! You'll never have to step foot out the door. There are two easy ways to do it:
Did you know that...If you're calling about a problem with your Fido phone, it's better to call us from another phone? That way we can perform tests and serve you better. Account informationLog in to My Account on fido.ca to access your Fido account 24 hours a day, seven days a week. You can make a payment, view your bills, register for online billing, see your usage details and your FidoDollars™ balance and much more! Lost or stolen Fido?Log in to My Account on fido.ca, go to the Your phone section and select Lost or stolen Fido. Enjoy the peace of mind of knowing your service is secure.  To Chat Live with a customer service representativeAs a Fido Customer you can reach Fido Live Chat weekdays from 9am to 9pm (Eastern Time). Log in to my account and select View online bill or View FidoRewards to contact a Fido Live Chat representative. To send us an email:Making a complaintBy following the steps, your complaint will be resolved as quickly as possible. Terms & Conditions The information you are about to provide will be used to better serve you and will be kept confidential by Fido once it has been received. However, Fido cannot guarantee the security of the e-mail transmission. Therefore, please do not provide any sensitive credit information (such as your credit card number). If you agree to disclose your information via e-mail, please click on the Send button. Access to information requests will be handled within 30 days. |
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