Your Fido Invoice

Summary of your Charges

On page 1, you’ll find the total charges for each section, added up to show your total amount due and your FidoDollars balance.

1. Your account information

Important information, including your account number, as well as the invoice’s number and date.

2. Fido Rewards Program

Indicates your current FidoDollars balance. You can also see your balance for the previous month and the amount of FidoDollars you earned during the last month. For more information on the Fido rewards program, visit fido.ca/rewards.

3. Account Summary

Indicates when your payment is due and the amount to be paid.

4. Your last bill

The summary of your last invoice, including your previous balance, adjustments and payments.

Any returned payments will appear in this section, except on the first new invoice you receive, where they'll appear in Other charges and credits.

5. Your current bill

Your invoice summary, indicating your current account charges and credits.

Recurring charges appear in the Monthly charges payable in advance section (e.g., your monthly package or an option). If you made a change to your services during the period prior to the invoice date (e.g., you switched to a new package or added or deleted an option), the prorata amount appears in the Current monthly charges section.

6. Partial charges information

If you have partial charges included in your Fido Services charges, they will be specially indicated in this box.

7. Still have questions?

For more information on your invoice, your account or your Fido service visit fido.ca or call 1-888 481-FIDO (3436).

Information on your Last Invoice

On page 3, you’ll see all the charges and adjustments from your previous month’s invoice, including your payments.

8. Previous balance

In this section, we seperate any taxable and non-taxable adjustments into two parts.

9. Payment(s)

Displays your monthly payment(s) towards the total monthly balance of your last invoice.

10. Your Current Bill

Gives you a detailed description of the current charges and credits that have been made to your account.

Fido Service

On page 5, you’ll find a more detailed summary of your monthly transactions.

11. Partial charges

Shows the partial charges and credits to your account.

12a. Regular charges

Your monthly charges billed in advance for your next month of service.

12b. Fido usage summary

Gives you a complete breakdown of your monthly Fido usage charges. The total of your charges is presented in the Regular Charges section.

13. Other charges and credits

Your charges and credits are now linked when they both occur on the same date.

Usage Details

On page 6 are the details of your total monthly usage for your calls, messages and data transmission.

14. Data transmission detail

Gives you detailed information about your data usage.

Online Billing

A secure and practical way to manage your Fido account, that is suited to your needs. When you register for this free service, you will:

• receive an e-mail message each month notifying you that your invoice is available;
• obtain all the details of your usage;
• once registered, you will be able to view the next published invoice and store all your invoices for up to 18 months. You will also be able to view, download and print them;
• receive one less bill in your mailbox, and be able to view it online instead, at your convenience;

Click here to register.