• Support
  • Internet

Internet

  • Setup & Install
  • Home Internet Package
  • Usage
  • Troubleshooting
  • Setup & Install
  • Home Internet Package
  • Usage
  • Troubleshooting

Setup & install

Self-install

Set up modem and home Wi-Fiopens in a new window

Reset modem to factory settingsopens in a new window

Create guest networkopens in a new window

Band steering FAQsopens in a new window

Activate bandsteering on modemopens in a new window

Tech install

What to expect during your tech install appointmentopens in a new window

How to prepare for a service technician appointmentopens in a new window

View or change my Assisted Install Appointment? opens in a new window

Do I need to be home when my modem is installed?opens in a new window

Cable burial process and temporary cable replacementopens in a new window

Wi-Fi settings

Change Wi-Fi network name and/or passwordopens in a new window

Connect a device to Wi-Fi networkopens in a new window

Optimize Internet speed and Wi-Fiopens in a new window

Forgot my Wi-Fi network name or passwordopens in a new window