Cable burial process and temporary cable line replacement

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If a technician determines that an existing buried line to your home is the cause of your service issues, they’ll run a temporary line to provide stable service and then arrange to have the buried line replaced.

Once a request has been made, burials usually take between 6–8 weeks to complete. During time we will obtain permits, complete service locates and assign a burial contractor to do the work. Please note: Burials are perfromed from April-November during the warmer months when the ground is defrosted (to avoid the temporary line becoming exposed due to frost heaving and being damaged again).

You can check on the status of your burial request at any time by connecting with our Virtual Assistant, AskJack. Note it can take at least 72 hours from the technician visit for the request to appear on this portal. If you’re still not finding your burial status information after 72 hours, please contact our Technical Support for help.

Why does it take 6–8 weeks (or more) to complete a burial?

To make sure that the cable line is properly and safely buried, we must obtain the proper permits from the local authorities. We also need cable locates completed to make sure we don’t damage other services when digging. The law requires these steps. We can only assign a contractor to do the work once this is completed.

What happens to my burial order once the ground freezes and burials stop?

We prioritize any remaining burials and burial orders created in the winter as follows:

Note: These timelines are subject to our ability to obtain the necessary permits and locates to complete the work. Delays may also occur if construction or other work in the area prevents us from completing the work.