Contact our Technical Support team so we can investigate this for you.

If available, drop cards are left at the home by a technician to notify the homeowner. These cards are also left at any neighboring homes involved in the process.

Whenever possible the technician will connect the temporary line directly between your home and a neighbourhood pedestal. However, when this would be unsafe, they may need to connect you to one of your neighbours’ cable boxes (sometimes called the Customer Service Enclosure (CSE). Our priority is to make sure the temporary line is placed safely, and it is not blocking use of property, sidewalks, and roadways. Appearance will be secondary. We ask for your patience in that regard.

The burial crew will address any damage to the landscaping. Note: sod replacement or seeding requires regular maintenance by the homeowner for restoration of any affected area. If you still have concerns about the condition of your property post-burial, please contact our Technical Support team.

Not always. Sometimes we’re able to replace only the damaged section. However, this still requires permits and cable locates.

Our technicians check to make sure the connection is still good for both homes when placing the temporary line this way.

If the crew is still there, they can confirm the temporary line is connected and providing signal. If they've left, start by rebooting all your equipment to force it to reconnect. If your service still doesn't work, please contact our Technical Support team so we can help you further.

There is a possibility we will need to dig on your neighbour’s property in order to bury the cable line. If so, this will be done only on the City owned portion of the property (e.g. the boulevard).