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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/internet-forgot-wifi-password] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1975276096;285793081;7;-1151093806;610;d3bb;2h01;3h75bc5240;4h1108db39] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=6200110F4EF2212C7A0C9745AD845DFB=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [87039052] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-6153a1fb-24347ef] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content internet-forgot-wifi-password on =3=srv=19=sn=6200110F4EF2212C7A0C9745AD845DFB=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rlb 2017-08-24 18:32:57 true site/support j6ho4rlb templatedata/site/support/data/Internet/Care/internet-forgot-wifi-password 1631128669 2021-09-10 07:49:36 /default/main/internet/fido/STAGING /default/main/internet/fido internet-forgot-wifi-password 1631128691108 2021-09-10 07:49:36 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Care/internet-forgot-wifi-password templatedata/site/support/data/Internet/Care/internet-forgot-wifi-password 1 true internet-forgot-wifi-password ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Internet GetStarted customer regular faqs LifeCycleStage Optimization Modem DetailsWirelessGateway Hitron CGN3AMF 671 Forgot my Wi-Fi network name or password | Fido Support If you used Fido Easy Connect to initially set up your Wi-Fi password you’ll need to perform a factory reset on your modem in order to return to the default Wi-Fi network names (SSIDs) and passwords printed on its label. Forgot a WiFi network name and password <p>If you can&rsquo;t remember your WiFi network name and password you can log into your Fido modem to check. Follow these steps.</p> <ol style="margin-left: 15px;"> <li> Connect to your modem using an Ethernet cable, or by using a device that is already connected to your home WiFi. </li> <li> <a href="https://192.168.0.1">https://192.168.0.1</a> in the address bar and press the Enter <ol style="margin-left: 15px;"> <li style="list-style-type: lower-roman;"> Your browser might display a warning about the SSL certificate. To bypass the message: <ol style="margin-left: 15px;"> <li><strong>Chrome</strong>: Select Advanced, then select <strong>Proceed to 192.168.0.1 (unsafe)</strong>.</li> <li><strong>Edge</strong>: Select Advanced, then select <strong>Proceed to 192.168.0.1 (unsafe).</strong></li> <li><strong>Firefox</strong>: Select Advanced, then select <strong>Accept the Risk and Continue</strong>.</li> <li><strong>Safari</strong>: Select Show details, then select visit <strong>this website</strong>. </li> </ol> </li> </ol> </li> <li> Enter the following default settings to access your modem&rsquo;s settings and select <strong>Login</strong>. <ol style="margin-left: 15px;"> <li style="list-style-type: lower-roman;">Username: <strong>cusadmin</strong></li> <li style="list-style-type: lower-roman;">Password: the WiFi password you created when you set up the modem. If you've forgotten the password, you&rsquo;ll need to <a title="Reset a Fido modem to factory settings" href="https://www.fido.ca/consumer/content/internet-reset-modem">factory reset the modem</a> and <a title="Set up a Fido modem and home Wi-Fi" href="https://www.fido.ca/consumer/content/internet-modem-install">set it up again.</a> </li> </ol> </li> <li> <p>From the main menu for your modem settings, select <strong>Wireless</strong> from the top navigation.</p> <p>To check your WiFi network name(s) and password:</p> <ol style="margin-left: 15px;"> <li style="list-style-type: lower-roman;">Select the <strong>Basic Settings</strong> tab.</li> <li style="list-style-type: lower-roman;"> Select either the <strong>2.4G</strong> or <strong>5G</strong> tab. The <strong>Network Name (SSID)</strong> and <strong>Password</strong> can be found on the right side of the screen. <ul style="margin-left: 15px;"> <li style="list-style-type: circle;">When band steering is enabled on your modem, the network name and password will be the same for both the 2.4G and 5G frequencies. </li> </ul> </li> </ol> </li> </ol> Wi-Fi Network name password Récupérer le nom ou le mot de passe d'un réseau Wi-Fi | Soutien Fido Si vous avez utilisé Fido Easy Connect pour configurer votre mot de passe pour le réseau Wi-Fi, vous devrez réinitialiser votre modem aux paramètres du fabricant afin de pouvoir utiliser les noms (SSID) et mots de passe par défaut, c’est-à-dire, ceux apparaissant sur l’étiquette du modem. Récupérer le nom ou le mot de passe du réseau Wi-Fi <p>Si vous ne vous souvenez pas du nom et du mot de passe de votre r&eacute;seau Wi-Fi, vous pouvez acc&eacute;der &agrave; votre modem Fido pour v&eacute;rifier. Suivez ces &eacute;tapes :</p> <ol style="margin-left: 15px;"> <li> Connectez-vous &agrave; votre modem par c&acirc;ble Ethernet ou utilisez un appareil d&eacute;j&agrave; connect&eacute; &agrave; votre r&eacute;seau Wi-Fi r&eacute;sidentiel. </li> <li> Ouvrez un navigateur web et entrez <a href="https://192.168.0.1">https://192.168.0.1</a> dans la barre d&rsquo;adresse, puis appuyez sur la touche Entr&eacute;e. <ol style="margin-left: 15px;"> <li style="list-style-type: lower-roman;"> Votre navigateur pourrait afficher un avertissement au sujet du certificat SSL. Pour contourner le message : <ol style="margin-left: 15px;"> <li><strong>Chrome</strong> : Cliquez sur <strong>Param&egrave;tres avanc&eacute;s</strong>, puis sur <strong>Continuer vers le site 192.168.0.1 (dangereux).</strong></li> <li><strong>Edge</strong> : Cliquez sur <strong>Avanc&eacute;</strong>, puis sur <strong>Continuer vers le site 192.168.0.1 (non s&eacute;curis&eacute;).</strong></li> <li><strong>Firefox</strong> : Cliquez sur <strong>Avanc&eacute;</strong>, puis sur <strong>Accepter le risque et poursuivre.</strong></li> <li><strong>Safari</strong> : Cliquez sur <strong>Afficher les d&eacute;tails</strong>, puis s&eacute;lectionnez <strong>Visiter ce site Web</strong>.</li> </ol> </li> </ol> </li> <li> Entrez les valeurs par d&eacute;faut ci-dessous pour acc&eacute;der aux param&egrave;tres du modem, puis cliquez sur <strong>Ouverture de session</strong>. <ol style="margin-left: 15px;"> <li style="list-style-type: lower-roman;">Nom d&rsquo;utilisateur : <strong>cusadmin</strong></li> <li style="list-style-type: lower-roman;">Mot de passe : le mot de passe Wi-Fi que vous avez cr&eacute;&eacute; lorsque vous avez configur&eacute; le modem. Si vous avez oubli&eacute; le mot de passe, vous devrez <a title="R&eacute;initialiser le modem Fido aux param&egrave;tres par d&eacute;faut" href="https://www.fido.ca/consumer/content/internet-reset-modem">r&eacute;initialiser le modem aux param&egrave;tres par d&eacute;faut</a> et <a title="Configurer un modem Fido et un r&eacute;seau Wi-Fi r&eacute;sidentiel " href="https://www.fido.ca/consumer/content/internet-modem-install">le configurer de nouveau.</a> </li> </ol> </li> <li> <p>&Agrave; partir du menu principal des param&egrave;tres de votre modem, s&eacute;lectionnez <strong>Sans-fil</strong> dans la barre de navigation sup&eacute;rieure.</p> <p>Pour v&eacute;rifier le(s) nom(s) et le mot de passe de votre r&eacute;seau Wi-Fi :</p> <ol style="margin-left: 15px;"> <li style="list-style-type: lower-roman;">S&eacute;lectionnez l&rsquo;onglet <strong>Param&egrave;tres de base</strong>.</li> <li style="list-style-type: lower-roman;"> S&eacute;lectionnez l&rsquo;onglet <strong>2.4G</strong> ou <strong>5G</strong>. Le <strong>nom du r&eacute;seau (SSID) </strong>et le <strong>mot de passe</strong> se trouvent &agrave; droite de l&rsquo;&eacute;cran. <ul style="margin-left: 15px;"> <li style="list-style-type: circle;">Lorsque l&rsquo;orientation de bande est activ&eacute;e sur votre modem, le nom et le mot de passe du r&eacute;seau seront les m&ecirc;mes pour les fr&eacute;quences 2.4G et 5G. </li> </ul> </li> </ol> </li> </ol> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Forgot a WiFi network name and password

If you can’t remember your WiFi network name and password you can log into your Fido modem to check. Follow these steps.

  1. Connect to your modem using an Ethernet cable, or by using a device that is already connected to your home WiFi.
  2. https://192.168.0.1 in the address bar and press the Enter
    1. Your browser might display a warning about the SSL certificate. To bypass the message:
      1. Chrome: Select Advanced, then select Proceed to 192.168.0.1 (unsafe).
      2. Edge: Select Advanced, then select Proceed to 192.168.0.1 (unsafe).
      3. Firefox: Select Advanced, then select Accept the Risk and Continue.
      4. Safari: Select Show details, then select visit this website.
  3. Enter the following default settings to access your modem’s settings and select Login.
    1. Username: cusadmin
    2. Password: the WiFi password you created when you set up the modem. If you've forgotten the password, you’ll need to factory reset the modem and set it up again.
  4. From the main menu for your modem settings, select Wireless from the top navigation.

    To check your WiFi network name(s) and password:

    1. Select the Basic Settings tab.
    2. Select either the 2.4G or 5G tab. The Network Name (SSID) and Password can be found on the right side of the screen.
      • When band steering is enabled on your modem, the network name and password will be the same for both the 2.4G and 5G frequencies.