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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/internet-modem-install] [Accept-Encoding] = [gzip] [True-Client-IP] = [34.207.247.69] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;-1035449964;487530527;7;-1151093806;614;a4af;2h01;3hc2484994;4h1d0f201f] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [34.207.247.69, 23.204.80.133] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=21B643802C0C45CCC607D2EF38952EF7=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1325911626] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [353c5a53-61a3bc6d-f7a1223] [X-Forwarded-For] = [34.207.247.69, 23.204.80.133] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content internet-modem-install on =3=srv=19=sn=21B643802C0C45CCC607D2EF38952EF7=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rkn 2017-08-24 18:32:57 true site/support j6ho4rkn templatedata/site/support/data/Internet/Care/internet-modem-install 1631110362 2021-09-10 07:49:36 /default/main/internet/fido/STAGING /default/main/internet/fido internet-modem-install 1631110394962 2021-09-10 07:49:36 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Care/internet-modem-install templatedata/site/support/data/Internet/Care/internet-modem-install 1 true internet-modem-install ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Internet GetStarted customer regular customer_care how_tos LifeCycleStage InstallationAndSetUp Modem DetailsWirelessGateway Hitron CGN3AMF 511 Easy install - How to set up Fido modem and WiFi | Fido Support This installation guide outlines the easy steps to set up your internet modem and home WiFi. Set up a Fido modem and home WiFi <p>You can get your new Fido modem and WiFi up and running in minutes. Whichever model you have, just follow these easy steps.</p> <p><embed width="560" height="315" src="https://www.youtube.com/embed/3KSvq_Kv56o?rel=0"></embed></p> <p><strong>Before you begin&hellip;</strong></p> <p>Make sure you pick the best spot for your modem:</p> <ul> <li>Choose a central location that&rsquo;s close to where you use WiFi the most.</li> <li>Keep it visible! Avoid placing it inside or behind cabinets or furniture.</li> <li>Maintain space from appliances, electronics and metal, concrete, or glass.</li> <li>Keep the modem upright and elevated on a shelf or table.</li> </ul> <p><strong>Connecting your modem:</strong></p> <p>To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.</p> <ol> <li> Plug your modem coax cable to a coax wall socket (the connector in the wall socket looks like a circle with a dot in it). <ul> <li style=" list-style-type: circle; ">If you&rsquo;re replacing your modem with a new one, you can simply disconnect the coax cable from your existing modem and connect it to the new modem (if your existing coax cable looks damaged, replace it with the new one provided).</li> </ul> </li> <li>Plug your modem into a power outlet. Use the power cord provided.</li> <li>Your modem's indicator lights will begin to turn on. The modem will be online in a few minutes, once the @ symbol located on the front of the modem stops flashing and stays solid.</li> </ol> <p><strong>Setting up your home WiFi network </strong></p> <p>Use your smartphone, tablet or computer to get started with Fido Easy Connect.</p> <ol> <li>Make sure that your <a title="Go to steps for connecting to WiFi" href="https://www.fido.ca/consumer/content/internet-connect-devices">device&rsquo;s WiFi is turned on</a> (usually through a Settings or Connections option).</li> <li> Connect to the <strong>EasyConnect#####</strong> network listed on the serial number sticker on the back of the modem. <ul> <li style=" list-style-type: circle; ">Alternatively, you can connect your device directly to the modem using the Ethernet cable provided. </li> </ul> </li> <li> Open a browser and try to access any website. You&rsquo;ll be prompted to test your modem&rsquo;s connection and to customize your network name and password. <br /> <strong>Tip:</strong> If you already have a home WiFi network name and password you&rsquo;re using with your devices, you can use these for your new modem as well. If you do, your devices should automatically reconnect once set-up is complete. If they don&rsquo;t, <a title="How to check your WiFi network name and password" href="https://www.fido.ca/consumer/content/internet-forgot-wifi-password">confirm the network name and password on the modem</a> match what you entered, then try forgetting the network on that device and reconnecting again. </li> <li> Once set-up is complete, the modem will turn off the EasyConnect network &ndash; disconnecting your device &ndash; and enable a new network with the network name and password you entered. Simply connect your devices to that network (or let them reconnect) and browse away! <ul> <li style=" list-style-type: circle; "><strong>Note:</strong> Newer Fido modems offer band steering, so you&rsquo;ll only see one network &ndash; not two separate networks &ndash; listed (you won&rsquo;t see your network&rsquo;s name duplicated with a &lsquo;5G&rsquo; label). To lean more, visit <a href="https://www.fido.ca/consumer/content/band-steering-dual-band">FAQs about band steering</a>. </li> </ul> </li> </ol> <p><strong>Optional steps</strong></p> <p>&nbsp;</p> <p><strong>Connecting directly to your modem</strong></p> <p>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.</p> <p>&nbsp;</p> <p><strong>Sharing a coax outlet</strong></p> <p>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.</p> <p>&nbsp;</p> <p><strong>Customizing your network settings manually or changing a password</strong></p> <p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change the password in the future, visit <a href="https://www.fido.ca/consumer/content/internet-change-wifi">Change a WiFi network name or password.</a></p> <!-- <p><strong>Set up your home WiFi network</strong> (Use your smartphone, tablet or computer to get started with Fido Easy Connect):</p> <p><strong>Tip</strong>: If you've already set up your devices to connect to a particular WiFi network name and password, you can apply these to your new modem.</p> <ol> <li>Make sure that&nbsp;your <a href="https://www.fido.ca/consumer/content/internet-connect-devices" mce_href="https://www.fido.ca/consumer/content/internet-connect-devices">device&rsquo;s WiFi is turned on&nbsp;</a>(usually through a Settings or Connections option).</li> <li>Check for available WiFi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).</li> <li>Open a web browser and follow the simple steps on-screen to test your modem connection and customize your home WiFi network names and password.</li> </ol> <p>Your device will disconnect to finalize the setup.<br /><br />Don&rsquo;t forget, you&rsquo;ll want to update any devices you have set to automatically connect to your old WiFi network names and passwords.&nbsp;</p> <p><strong>Optional steps:</strong></p> <p><strong>Connecting directly to your modem: </strong>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.<br /> <strong><br />Sharing a coax outlet: </strong>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.<strong><br /></strong></p> <p><strong>Want to customize your settings manually or change your password?</strong></p> <p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future,&nbsp;<a href="https://www.fido.ca/consumer/content/internet-change-wifi" mce_href="https://www.fido.ca/consumer/content/internet-change-wifi">check out the steps here.</a></p> --> Fido modem self installation wifi WiFi self install Installation facile - Configurer le modem Fido et le WiFi | Soutien Fido Ce guide d’installation décrit les étapes faciles à suivre pour configurer votre modem Internet et votre réseau WiFi à la maison. Configurer un modem Fido et un réseau Wi-Fi résidentiel <p>Vous pouvez configurer votre nouveau modem Fido et votre r&eacute;seau Wi-Fi en quelques minutes. Peu importe le mod&egrave;le que vous avez, vous n&rsquo;avez qu&rsquo;&agrave; suivre ces &eacute;tapes faciles.</p> <p><embed width="560" height="315" src="https://www.youtube.com/embed/eiGrRVQSoSo?rel=0"></embed></p> <p><strong>Avant de commencer...</strong></p> <p>Assurez-vous de choisir le meilleur endroit pour votre modem :</p> <ul> <li>Choisissez un emplacement central &agrave; proximit&eacute; de l&rsquo;endroit o&ugrave; vous utilisez le plus souvent le Wi-Fi.</li> <li>Gardez-le bien en vue! &Eacute;vitez de le placer &agrave; l&rsquo;int&eacute;rieur d&rsquo;armoires ou de meubles ou derri&egrave;re ceux-ci.</li> <li>Maintenez-le loin des appareils &eacute;lectrom&eacute;nagers, des appareils &eacute;lectroniques, du b&eacute;ton et des objets en m&eacute;tal ou en verre.</li> <li>Maintenez le modem en position verticale et sur&eacute;lev&eacute;e, sur une &eacute;tag&egrave;re ou une table.</li> </ul> <p><strong>Branchement de votre modem:</strong></p> <p>Pour commencer, retirez le modem de son emballage protecteur, y compris toute pellicule plastique qui pourrait recouvrir les ouvertures d'a&eacute;ration ou les panneaux du modem.</p> <ol> <li> Branchez le c&acirc;ble coaxial de votre modem sur une prise coaxiale murale (le connecteur en forme circulaire avec un point &agrave; l&rsquo;int&eacute;rieur). <ul> <li style=" list-style-type: circle; ">Si vous remplacez votre modem par un nouveau, vous pouvez simplement d&eacute;brancher le c&acirc;ble coaxial de votre modem actuel et le connecter au nouveau modem (si votre c&acirc;ble coaxial actuel semble endommag&eacute;, remplacez-le par le nouveau c&acirc;ble fourni).</li> </ul> </li> <li>Branchez votre modem sur une source d&rsquo;alimentation. Utilisez le cordon d&rsquo;alimentation fourni.</li> <li>Les voyants lumineux de votre modem commenceront &agrave; s&rsquo;allumer. Le modem sera en ligne en quelques minutes seulement, une fois que le symbole @ situ&eacute; &agrave; l&rsquo;avant du modem cessera de clignoter et restera allum&eacute;.</li> </ol> <p><strong>Configuration de votre r&eacute;seau Wi-Fi r&eacute;sidentiel </strong></p> <p>&Agrave; partir de votre t&eacute;l&eacute;phone intelligent, tablette ou ordinateur, lancez l&rsquo;outil Installation facile de Fido.</p> <ol> <li>Veillez &agrave; ce que le param&egrave;tre <a title="Aller aux &eacute;tapes de connexion au r&eacute;seau Wi-Fi" href="https://www.fido.ca/consumer/content/internet-connect-devices">Wi-Fi de votre appareil soit activ&eacute;</a> (habituellement sous une option R&eacute;glages ou Connexions).</li> <li> Connectez-vous au r&eacute;seau <strong>EasyConnect####</strong> indiqu&eacute; sur l&rsquo;autocollant de num&eacute;ro de s&eacute;rie &agrave; l&rsquo;arri&egrave;re du modem. <ul> <li style=" list-style-type: circle; ">Vous pouvez &eacute;galement connecter votre appareil directement au modem au moyen du c&acirc;ble Ethernet fourni. </li> </ul> </li> <li> Ouvrez un navigateur et tentez d&rsquo;acc&eacute;der &agrave; n&rsquo;importe quel site web. On vous demandera de tester la connexion de votre modem et de personnaliser votre nom de r&eacute;seau et votre mot de passe. <br /> <strong>Conseil :</strong> Si vous avez d&eacute;j&agrave; un nom de r&eacute;seau Wi-Fi r&eacute;sidentiel et un mot de passe que vous utilisez avec vos appareils, vous pouvez les utiliser &eacute;galement pour votre nouveau modem. Si c&rsquo;est le cas, vos appareils devraient automatiquement se reconnecter une fois la configuration termin&eacute;e. Si ce n&rsquo;est pas le cas, <a title="Marche &agrave; suivre pour v&eacute;rifier le nom et le mot de passe de votre r&eacute;seau Wi-Fi" href="https://www.fido.ca/consumer/content/internet-forgot-wifi-password?setLanguage=fr">confirmez que le nom du r&eacute;seau et le mot de passe du modem correspondent &agrave;</a> ce que vous avez entr&eacute;, puis essayez d&rsquo;&laquo; oublier &raquo; le r&eacute;seau sur cet appareil et de le reconnecter. </li> <li> Une fois la configuration termin&eacute;e, le modem d&eacute;sactivera le r&eacute;seau EasyConnect, ce qui d&eacute;connectera votre appareil et activera un nouveau r&eacute;seau avec le nom du r&eacute;seau et le mot de passe que vous avez entr&eacute;s. Connectez simplement vos appareils &agrave; ce r&eacute;seau (ou laissez-les se reconnecter) et naviguez! <ul> <li style=" list-style-type: circle; "><strong>Remarque </strong>: Les plus r&eacute;cents modems Fido offrent l&rsquo;orientation de bande, alors vous ne verrez qu&rsquo;un r&eacute;seau, et non deux r&eacute;seaux distincts, dans la liste (vous ne verrez pas le nom de votre r&eacute;seau dupliqu&eacute; avec la mention 5G). Pour en savoir plus, consultez la <a href="https://www.fido.ca/consumer/content/band-steering-dual-band">FAQ sur l&rsquo;orientation de bande.</a> </li> </ul> </li> </ol> <p><strong>&Eacute;tapes facultatives</strong></p> <p>&nbsp;</p> <p><strong>Connexion directe au modem</strong></p> <p>Vous pouvez connecter une console de jeu ou tout autre appareil dot&eacute; d&rsquo;un port Ethernet directement &agrave; votre modem &agrave; l&rsquo;aide du c&acirc;ble Ethernet fourni.</p> <p>&nbsp;</p> <p><strong>Partage d&rsquo;une prise coaxiale</strong></p> <p>Si vous souhaitez utiliser une prise coaxiale pour votre modem et un t&eacute;l&eacute;viseur, utilisez le coupleur coaxial avec le c&acirc;ble coaxial suppl&eacute;mentaire fourni pour connecter votre modem.</p> <p>&nbsp;</p> <p><strong>Personnalisation manuelle des param&egrave;tres de votre r&eacute;seau ou modification du mot de passe</strong></p> <p>Si vous pr&eacute;f&eacute;rez personnaliser manuellement vos param&egrave;tres au lieu d&rsquo;utiliser l&rsquo;outil Installation facile Fido, ou si vous souhaitez &eacute;ventuellement changer votre mot de passe, consultez la section <a href="https://www.fido.ca/consumer/content/internet-change-wifi">Changer le nom ou le mot de passe d&rsquo;un r&eacute;seau Wi-Fi.</a></p> Modem Fido auto installation WiFi wifi 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Set up a Fido modem and home WiFi

You can get your new Fido modem and WiFi up and running in minutes. Whichever model you have, just follow these easy steps.

Before you begin…

Make sure you pick the best spot for your modem:

  • Choose a central location that’s close to where you use WiFi the most.
  • Keep it visible! Avoid placing it inside or behind cabinets or furniture.
  • Maintain space from appliances, electronics and metal, concrete, or glass.
  • Keep the modem upright and elevated on a shelf or table.

Connecting your modem:

To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.

  1. Plug your modem coax cable to a coax wall socket (the connector in the wall socket looks like a circle with a dot in it).
    • If you’re replacing your modem with a new one, you can simply disconnect the coax cable from your existing modem and connect it to the new modem (if your existing coax cable looks damaged, replace it with the new one provided).
  2. Plug your modem into a power outlet. Use the power cord provided.
  3. Your modem's indicator lights will begin to turn on. The modem will be online in a few minutes, once the @ symbol located on the front of the modem stops flashing and stays solid.

Setting up your home WiFi network

Use your smartphone, tablet or computer to get started with Fido Easy Connect.

  1. Make sure that your device’s WiFi is turned on (usually through a Settings or Connections option).
  2. Connect to the EasyConnect##### network listed on the serial number sticker on the back of the modem.
    • Alternatively, you can connect your device directly to the modem using the Ethernet cable provided.
  3. Open a browser and try to access any website. You’ll be prompted to test your modem’s connection and to customize your network name and password.
    Tip: If you already have a home WiFi network name and password you’re using with your devices, you can use these for your new modem as well. If you do, your devices should automatically reconnect once set-up is complete. If they don’t, confirm the network name and password on the modem match what you entered, then try forgetting the network on that device and reconnecting again.
  4. Once set-up is complete, the modem will turn off the EasyConnect network – disconnecting your device – and enable a new network with the network name and password you entered. Simply connect your devices to that network (or let them reconnect) and browse away!
    • Note: Newer Fido modems offer band steering, so you’ll only see one network – not two separate networks – listed (you won’t see your network’s name duplicated with a ‘5G’ label). To lean more, visit FAQs about band steering.

Optional steps

 

Connecting directly to your modem

You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.

 

Sharing a coax outlet

If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.

 

Customizing your network settings manually or changing a password

If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change the password in the future, visit Change a WiFi network name or password.