A promo code is a passcode that unlocks a special promotion once used or entered during your purchase. Promo codes come with terms and conditions, so it’s best to check all details of an offer to make sure your transaction is eligible for the discount.
How can I make sure I’m eligible for the promo code?
Before you redeem a promo code, check all the requirements and details of the offer. This may include eligible plans, offer expiry dates, regions or areas where the discount applies, and more.
If you’re using your promo code online, you’ll receive a confirmation in your shopping cart before you finalize your order. This validates that the promo code was added to your cart.
Why was my promo code declined online?
If you entered your promo code on the Build Your Plan page and received an error message, your promo code may be invalid. Here are some reasons:
- Your promo code may be expired.
- It may have been used before.
- The maximum number of customers has redeemed the particular offer.
- You entered your promo code incorrectly.
Tip: promo codes are NOT case sensitive, but please make sure you enter or type the correct character or number.
I used a valid promo code, but I still don't see my discount applied. What happens now?
If you didn’t receive an error message about your promo code, then your code will apply to your transaction. If you’re unsure if the discount was applied, don’t worry -- it will be reflected on your next invoice.