fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/Understanding-Online-Bill] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1073499953;439379706;7;-1151093806;332;7b91;2h01;3h3ffc4f31;4h1a3066fa] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 184.28.17.238] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=B3AC7FE09327C8D55FBF3DB18ED25C3F=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [87039052] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [36b63154-6145b5e6-11a03712] [X-Forwarded-For] = [3.236.212.116, 184.28.17.238] [X-dynaTrace-RequestState] = [agentId=0x3ffc4f31&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content Understanding-Online-Bill /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=19=sn=B3AC7FE09327C8D55FBF3DB18ED25C3F=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/Understanding-Online-Bill] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1073499953;439379706;7;-1151093806;332;7b91;2h01;3h3ffc4f31;4h1a3066fa] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 184.28.17.238] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=B3AC7FE09327C8D55FBF3DB18ED25C3F=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [87039052] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [36b63154-6145b5e6-11a03712] [X-Forwarded-For] = [3.236.212.116, 184.28.17.238] [X-dynaTrace-RequestState] = [agentId=0x3ffc4f31&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content Understanding-Online-Bill on =3=srv=19=sn=B3AC7FE09327C8D55FBF3DB18ED25C3F=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US jx29bonr 2019-09-11 13:17:32 true site/support jx29bonr templatedata/site/support/data/billing-account/Understanding-Online-Bill 1569332069 2019-09-24 09:35:33 /default/main/internet/fido/STAGING /default/main/internet/fido Understanding-Online-Bill 1568744130057 2019-09-24 09:35:33 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/Understanding-Online-Bill templatedata/site/support/data/billing-account/Understanding-Online-Bill 1 true Understanding-Online-Bill ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Payment customer faqs BillingPayment BillingBalancePayment 1568223176332 Understanding Your Online Bill Learn more about your new Online Bill. Understanding Your Online Bill <p><strong>Learn more about your new Online Bill</strong></p> <p>&nbsp;</p> <p>Your online bills now has a new look and feel!&nbsp;</p> <p>Want to check out our <strong>video guide</strong>?</p> <p>&nbsp;</p> <p><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" src="https://www.youtube.com/embed/Q3dlNAOi6gk?rel=0" width="560" height="315"></embed><br /></span></p> <p><strong>So what&rsquo;s changed?</strong></p> <p>&nbsp;</p> <p>In the <strong>Bill Highlights </strong>section:&nbsp;</p> <p>We&rsquo;ve included the most important information at the top of your bill.</p> <p><img src="/cms/fido/images/support/FIDO_EN_OYB_1.PNG" alt="" /></p> <p><strong>Section includes:&nbsp;</strong></p> <p>&bull;<span style="white-space: pre;"> </span>Required payment date</p> <p>&bull;<span style="white-space: pre;"> </span>Monthly bill total (includes taxes or previous balances. (Charges/payments incurred after bill date not included)&nbsp;</p> <p>&bull;<span style="white-space: pre;"> </span>Bill cycle date (date usage/charges reset each month)</p> <p>&bull;<span style="white-space: pre;"> </span>Extra charges, credits, service notices, promotion end dates, and savings&nbsp;</p> <p>&nbsp;</p> <p>You can also click on the blue text links for additional details, and support.</p> <p>&nbsp;</p> <p class="MsoNormal">In the&nbsp;<strong>Previous Balance</strong>&nbsp;Section:&nbsp;</p> <p class="MsoNormal">Any unpaid balances from your previous bill are displayed below your&nbsp;<strong>Bill Highlights</strong>&nbsp;section.</p> <p class="MsoNormal"><img src="/cms/fido/images/support/FIDO_EN_OYB_2.PNG" alt="" /></p> <p class="MsoNormal"><strong>Section includes:&nbsp;</strong></p> <p class="MsoNormal">&bull;<span style="white-space:pre"> </span>Total balance from previous bill</p> <p class="MsoNormal">&bull;<span style="white-space:pre"> </span>Any payments made towards your previous month&rsquo;s bill</p> <p class="MsoNormal">&bull;<span style="white-space:pre"> </span>Subtotal for previous month&rsquo;s balance</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">In the&nbsp;<strong>Service sub-section</strong>:&nbsp;</p> <p class="MsoNormal">Every Fido service has a service sub-section, with info like outlining costs of your monthly plan, extra charges, and the subtotal of the service outlined separately.&nbsp;</p> <p class="MsoNormal"><img src="/cms/fido/images/support/FIDO_EN_OYB_3.PNG" alt="" /></p> <p class="MsoNormal"><strong>Section includes:&nbsp;</strong></p> <p class="MsoNormal">&bull;<span style="white-space: pre;"> </span>Service type and description</p> <p class="MsoNormal">&bull;<span style="white-space: pre;"> </span>Monthly plan total</p> <p class="MsoNormal">&bull;<span style="white-space: pre;"> </span>Usage Summary</p> <p class="MsoNormal">&bull;<span style="white-space: pre;"> </span>Other charges and credits (including partial charges)</p> <p class="MsoNormal">&bull;<span style="white-space: pre;"> </span>Notifications related to each service.&nbsp;</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">You can click on the blue text links for more details on your monthly plan and usage.&nbsp;</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal"><strong>Please Note: </strong>Only online bills generated after Sept 9th will display our new look and feel.&nbsp;</p> <div><br /></div> Online Bill Online Billing Charges Fees Comprendre Votre Facture En Ligne En savoir plus sur votre nouvelle facture en ligne Comprendre Votre Facture En Ligne <p><strong>En savoir plus sur votre nouvelle facture en ligne</strong></p> <p>&nbsp;</p> <p>Votre facture en ligne a chang&eacute; de look!&nbsp;</p> <p>Vous voulez visionner notre <strong>guide vid&eacute;o</strong>?</p> <p><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" src="https://www.youtube.com/embed/yOEckZLfqfg?rel=0" width="560" height="315"></embed></span></p> <p>&nbsp;</p> <p><strong>Alors, qu&rsquo;est-ce qui a chang&eacute;?</strong></p> <p>&nbsp;</p> <p>Dans la section&nbsp;<strong>Faits saillants</strong>&nbsp;:&nbsp;</p> <p>Nous avons inclus les informations les plus importantes au haut de votre facture.</p> <p><img src="/cms/fido/images/support/FIDO_FR_OYB_1.PNG" alt="" /></p> <p><strong>La section comprend :&nbsp;</strong></p> <p>&bull;<span style="white-space: pre;"> </span>Date d&rsquo;exigibilit&eacute; du paiement</p> <p>&bull;<span style="white-space: pre;"> </span>Total de la facture mensuelle (comprend les taxes et les soldes pr&eacute;c&eacute;dents). (Les frais encourus et les paiements effectu&eacute;s apr&egrave;s la date de facturation ne sont pas compris.)&nbsp;</p> <p>&bull;<span style="white-space: pre;"> </span>Date du cycle de facturation (date &agrave; laquelle l&rsquo;utilisation et les frais sont r&eacute;initialis&eacute;s chaque mois)</p> <p>&bull;<span style="white-space: pre;"> </span>Frais suppl&eacute;mentaires, cr&eacute;dits, avis de service, dates de fin de promotions et &eacute;conomies&nbsp;</p> <p>&nbsp;</p> <p>Vous pouvez &eacute;galement cliquer sur le texte en bleu pour obtenir des renseignements suppl&eacute;mentaires et du soutien.</p> <p>&nbsp;</p> <p>Dans la section&nbsp;<strong>Solde pr&eacute;c&eacute;dent</strong>&nbsp;:&nbsp;</p> <p>Tout solde impay&eacute; de votre facture pr&eacute;c&eacute;dente est affich&eacute; sous la section&nbsp;<strong>Faits saillants</strong>&nbsp;de votre facture.&nbsp;</p> <p><img src="/cms/fido/images/support/FIDO_FR_OYB_2.PNG" alt="" /></p> <p><strong>La section comprend :&nbsp;</strong></p> <p>&bull;<span style="white-space: pre;"> </span>Solde total de la facture pr&eacute;c&eacute;dente</p> <p>&bull;<span style="white-space: pre;"> </span>Tout paiement effectu&eacute; pour votre facture du mois pr&eacute;c&eacute;dent</p> <p>&bull;<span style="white-space: pre;"> </span>Total partiel du solde du mois pr&eacute;c&eacute;dent</p> <p>&nbsp;</p> <p>Dans la&nbsp;<strong>sous-section Services</strong>&nbsp;:&nbsp;</p> <p>Chaque service de Fido a une sous-section par service, avec des renseignements comme les co&ucirc;ts de votre forfait mensuel, les frais suppl&eacute;mentaires et le total partiel pour chaque service.&nbsp;</p> <p><img src="/cms/fido/images/support/FIDO_FR_OYB_3.PNG" alt="" /></p> <p><strong>La section comprend :&nbsp;</strong></p> <p>&bull;<span style="white-space: pre;"> </span>Type de service et description</p> <p>&bull;<span style="white-space: pre;"> </span>Total du forfait mensuel</p> <p>&bull;<span style="white-space: pre;"> </span>Sommaire de l&rsquo;utilisation</p> <p>&bull;<span style="white-space: pre;"> </span>Autres frais et cr&eacute;dits (y compris les frais partiels)</p> <p>&bull;<span style="white-space: pre;"> </span>Avis concernant chacun des services.&nbsp;</p> <p>&nbsp;</p> <p>Vous pouvez cliquer sur le texte en bleu pour obtenir des renseignements suppl&eacute;mentaires sur votre forfait et votre utilisation.&nbsp;</p> <p>&nbsp;</p> <p><strong>Remarque :</strong> Seulement les factures en ligne g&eacute;n&eacute;r&eacute;es apr&egrave;s le 9 septembre afficheront la nouvelle interface.&nbsp;</p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Understanding Your Online Bill

Learn more about your new Online Bill

 

Your online bills now has a new look and feel! 

Want to check out our video guide?

 


So what’s changed?

 

In the Bill Highlights section: 

We’ve included the most important information at the top of your bill.

Section includes: 

Required payment date

Monthly bill total (includes taxes or previous balances. (Charges/payments incurred after bill date not included) 

Bill cycle date (date usage/charges reset each month)

Extra charges, credits, service notices, promotion end dates, and savings 

 

You can also click on the blue text links for additional details, and support.

 

In the Previous Balance Section: 

Any unpaid balances from your previous bill are displayed below your Bill Highlights section.

Section includes: 

Total balance from previous bill

Any payments made towards your previous month’s bill

Subtotal for previous month’s balance

 

In the Service sub-section

Every Fido service has a service sub-section, with info like outlining costs of your monthly plan, extra charges, and the subtotal of the service outlined separately. 

Section includes: 

Service type and description

Monthly plan total

Usage Summary

Other charges and credits (including partial charges)

Notifications related to each service. 

 

You can click on the blue text links for more details on your monthly plan and usage. 

 

Please Note: Only online bills generated after Sept 9th will display our new look and feel.