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How to escalate an issue

If you've been trying to resolve a Fido-related issue and we haven't settled it to your satisfaction, here's how to get help.

First, have you tried our customer help options?
We want to make it right! Visit our Report an issue or concern page for fast and easy support and contact options. There, you'll find out how to get in quick touch with our care teams, as well as Fido's Office of the President and Office of the Ombudsman.

If we haven't settled your issue and you want to now escalate outside of Fido, contact:

Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.