Accessibility

We’re committed to providing services, solutions and support for our customers with speech, hearing, vision, and physical needs or disabilities.

Solutions and support for your needs

Helpful resources

Learn about the Canadian Wireless Public Alerting (WPA) system by watching this series of videos presented in American Sign Language (ASL)

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer. A series of videos describing common terminology, presented in ASL with English captions and an audio voiceover are available here.

Learn about the CRTC Internet Code and your rights as a Canadian internet customer. A series of videos describing common terminology, presented in ASL with English captions and an audio voiceover are available here.  

Services and device trial period: Customers with disabilities are eligible for an extended trial period for their Fido Mobile service (30 days). Devices can be returned within 30 days from the date of purchase.

Contact Us

Accessibility feedback

At Fido, we’re committed to improving accessibility for everyone, especially for people with accessibility needs. We welcome feedback to help create an accessibility plan related to the Accessible Canada Act.

If you’re looking for information about your account, billing or technical support please contact us.

The Director of Well-being & Accessibility is responsible for receiving accessibility feedback. You can send feedback by email, phone or mail. If you want to leave feedback anonymously, you can only provide it by phone or mail. We treat all feedback anonymously for the purpose of creating an accessibility plan.

If you need a description of the feedback process in a different format, please contact us by email, mail or phone. You can ask for print, large print, braille, audio format or electronic format.

Email

Include “Accessibility Feedback” in the subject line.

Phone

  • Mon-Sun: 9am to 10pm

Tell the Customer Solution Specialist that you’re calling to share accessibility feedback.

Mail

Director, Well-being & Accessibility

Rogers Communications, Accessibility Feedback

333 Bloor St. E Toronto, ON M4W 1G9