Accessibility

We’re committed to providing services, solutions and support for our customers with speech, hearing, vision, and physical needs or disabilities.

Solutions and support for your needs

Helpful resources

Learn about the Canadian Wireless Public Alerting (WPA) system by watching this series of videos presented in American Sign Language (ASL)

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer. A series of videos describing common terminology, presented in ASL with English captions and an audio voiceover are available here.

Learn about the CRTC Internet Code and your rights as a Canadian internet customer. A series of videos describing common terminology, presented in ASL with English captions and an audio voiceover are available here.  

Services and device trial period: Customers with disabilities are eligible for an extended trial period for their Fido Mobile service (30 days). Devices can be returned within 30 days from the date of purchase.

Contact Us

Your feedback can help

Rogers Communications is committed to building a more inclusive and accessible experience for all our brands including Rogers, Fido, chatr Mobile, Cityfone and Rogers Media . 

We welcome your feedback as it will help us create an accessibility plan related to the Accessible Canada Act . Rogers’ Vice President, Customer Care, Experience and Planning is responsible for receiving accessibility feedback.  

The accessibility feedback process is available in alternative formats. When requesting, kindly specify if you need print, large print, braille, audio format or electronic format.

To provide feedback or request an alternative format, please reach out to us by email, phone, or mail. 

We will acknowledge all feedback unless it is anonymous. Anonymous feedback can be provided by phone or mail.

Email

Include “Accessibility Feedback” in the subject line.

Phone

  • Mon-Sun: 9am to 10pm

Tell the Customer Solution Specialist that you’re calling to share accessibility feedback.

Mail

Rogers Communications, Accessibility Feedback

333 Bloor St. E Toronto, ON M4W 1G9