Relay Services and Sign Language Interpreter Services

IP Relay Services

IP Relay allows you to place and receive text-based relay calls from your computer or mobile device. A relay operator will connect an IP Relay caller to a voice party. You must have internet access or mobile data to use this service.

Register to get a unique access number and password.

Registration is free for Fido mobile customers.

Sign in with your unique access number and password or download the free IP Relay Canada app from the Google Play Store or the App Store.

Review the Tips and FAQ links on the bottom of the IP Relay portal to read detailed information on how to use IP Relay services.

Voice callers to IP Relay: Call the toll-free IP Relay number at 1 855 801-5862 and provide the operator with the access number of the IP Relay user you wish to contact.

Message Relay Service (7-1-1)

Message Relay Service (MRS) is an operator service that allows people who are deaf, hard-of-hearing, speech-disabled, or deaf-blind to place calls to standard telephone users via a keyboard or assistive device.

Video Relay Service

Video Relay Service (VRS) is a free service provided by SRV Canada VRS. VRS helps people who use sign language to communicate with voice telephone users. VRS callers are connected by video with a sign language interpreter who provides real time interpretation for telephone calls.

If you live in Canada and are deaf, hard-of-hearing or speech impaired, and wish to communicate via video using sign language, then you're eligible to use VRS.

VRS is available 24 hours a day, 7 days a week, every day of the year.

Visit SRV Canada VRS’s Register page to register for VRS and learn how to make and receive VRS calls. For support and assistance using VRS, please review the FAQ page and contact SRV Canada VRS directly.

Fido Mobile customers using VRS over the network within Canada have unlimited access to VRS.

Sign Language Interpreter Services

Customers who would like to bring a sign language interpreter while at a Fido store are invited to do so. You can book an interpreter through the Canadian Hearing Services or any other service you use. Any associated costs will be invoiced by the interpreter to the Fido store directly.

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