fido/support/billing-account-management on false false [Cookie] = [dtCookie==3=srv=10=sn=0DA3B85F51BFF2C7181C378C0C8C6184=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [http://www.fido.ca/consumer/support/billing-account-management] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [3.226.243.130] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;10;-1111989256;12923170;7;-1151093806;1537] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.226.243.130, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.226.243.130, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0xbdb863f8&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8080] support/billing-account-management /nac/#/choose-phone /nac/#/choose-plan mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /pages/#/internet promotions fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=0DA3B85F51BFF2C7181C378C0C8C6184=perc=100000=ol=0=mul=1

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
More

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
Less

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to rogers.com.

Support

fido/support/billing-account-management on false false component.support.content. [Cookie] = [dtCookie==3=srv=10=sn=0DA3B85F51BFF2C7181C378C0C8C6184=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [http://www.fido.ca/consumer/support/billing-account-management] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [3.226.243.130] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;10;-1111989256;12923170;7;-1151093806;1537] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.226.243.130, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.226.243.130, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0xbdb863f8&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8080] support/billing-account-management on =3=srv=10=sn=0DA3B85F51BFF2C7181C378C0C8C6184=perc=100000=ol=0=mul=1 /pages/Fido/support/navigation One Column Page /pages/Fido/support/navigation mainContent[0] Support Navigation Filter By Support Topic true /content/Shared/Guided Navigation/Support Landing MainContent 1 contentslot ContentSlot.jsp content/Shared/Guided Navigation/Support Landing/Category - EN Navigation Container true false ?N=2484452033+770765067&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support/navigation 344 /pages /pages/support/navigation /Fido Mobile rui-icon-wireless wireless Dimension_Management.csv 3 Category_Mobile /cms/images/Esupport/icons/lob/wireless.png Mobile false ?N=2484452033+3921168528&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support/navigation 55 /pages /pages/support/navigation /Fido Internet rui-icon-internet internet Dimension_Management.csv 2 Category_Internet /cms/images/Esupport/icons/lob/internet.png Internet false ?N=2484452033+3954442613&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support/navigation 53 /pages /pages/support/navigation /Fido Billing & Account Management rui-icon-account wireless Dimension_Management.csv 1 Category_Billing & Account Management /cms/images/Esupport/icons/lob/wireless.png Billing &amp; Account Management false default content/Shared/Guided Navigation/Support Landing/Category - EN navigation[0] Category refinementmenu Category Category guidednavigation /pages/Fido/supportLanding/spotlights/mostPopular Navigation State Most Popular page /pages /support/navigation /pages/support/navigation /Fido 2 Language_D N 1568989516006 1568989516016 5828 /Language_D/EN /support/navigation A47159E661C00125F32F561489369735 1 /pages ?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support/navigation /pages /pages/support/navigation /Fido /pages/Fido/support Dynamic Page Slot /content/Fido/Support Landing Page 1 pageslot /pages /support /pages/support /Fido content/Fido/Support Landing/Default Suppport Landing Support Landing Page content/Fido/Support Landing/Default Suppport Landing SupportLanding_Searchbox[0] Search Box AutoSuggestPanel 1 1 contentslottypeahead What Can We Help you With? Ask us! Comment pouvons-nous vous aider? Demandez-nous! content/Fido/Support Landing/Default Suppport Landing SupportLanding_Navigation[0] Main Content Slot Filter By Support Topic true /content/Shared/Guided Navigation/Support Landing MainContent 1 contentslot ContentSlot.jsp content/Shared/Guided Navigation/Support Landing/Category - EN Navigation Container true false ?N=2484452033+770765067&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support 344 /pages /pages/support /Fido Mobile rui-icon-wireless wireless Dimension_Management.csv 3 Category_Mobile /cms/images/Esupport/icons/lob/wireless.png Mobile false ?N=2484452033+3921168528&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support 55 /pages /pages/support /Fido Internet rui-icon-internet internet Dimension_Management.csv 2 Category_Internet /cms/images/Esupport/icons/lob/internet.png Internet false ?N=2484452033+3954442613&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support 53 /pages /pages/support /Fido Billing & Account Management rui-icon-account wireless Dimension_Management.csv 1 Category_Billing & Account Management /cms/images/Esupport/icons/lob/wireless.png Billing &amp; Account Management false default content/Shared/Guided Navigation/Support Landing/Category - EN navigation[0] Category refinementmenu Category Category guidednavigation /pages/Fido/supportLanding/spotlights/mostPopular Navigation State Most Popular content/Fido/Support Landing/Default Suppport Landing SupportLanding_Spotlights[0] Main Content Slot Trending Support Topics true /content/Shared/Spotlights/Support Landing/Default MainContent 20 contentslot ContentSlot.jsp See All spotlight Spotlight Records spotlight-records content/Shared/Spotlights/Support Landing/Default/Static Records - EN /_/R-%2Fconsumer%2Fcontent%2Funiversal-call-blocking_EN /pages/support /Fido 0 nuisance prepaid regular 1566932063732 FAQs about Universal Call Blocking | Fido &lt;p&gt;Here&amp;rsquo;s everything you need to know about Universal Call Blocking and how it will impact you, including protecting you from unsafe calls.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What is Universal Call Blocking (UCB)?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Universal Call Blocking is a CRTC mandate (CRTC decision 2018-484) to block all incoming voice calls that have malformed calling line ID information. This applies to all Canadian service providers. Malformed calling line ID information contains telephone numbers that do not comply with North American or International numbering plans.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;How will Universal Call Blocking affect me?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Universal Call Blocking will prevent you from receiving calls with calling line IDs that have malformed numbers.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;How does Universal Call Blocking work?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Any incoming call with a malformed calling line ID will likely be blocked by the destination party&amp;rsquo;s service provider.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;How can I tell if a number is malformed?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Generally, any number that does not comply with the North American Numbering Plan or international standards will be blocked. 000 000-0000, 111 111-1111 or numbers with more than 15 digits are examples of non-compliant numbers.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Can I opt out of Universal Call Blocking?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;No, Universal Call Blocking is a CRTC- mandated service that applies to all customers.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Will Universal Call Blocking work on any device?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Yes, Universal Call Blocking is a network level solution that is applied to all incoming voice calls for wireless, IP and landline phones.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Will I be charged for this?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;No, the Universal Call Blocking is free of charge.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Will Universal Call Blocking impact Rogers customers roaming in the U.S. or any other country?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Yes, Universal Call Blocking rules will still apply while roaming out of Canada.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Why am I still receiving spam calls from numbers that appear legitimate?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Universal Call Blocking only blocks calls with malformed calling line IDs. Unfortunately this may not stop all spam calls. &lt;a href=&quot;https://www.fido.ca/consumer/content/how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls%20&quot;&gt;Check out this article for more information on how to protect yourself against spam calls. &lt;/a&gt;&lt;/p&gt; 2019-08-27 15:03:39 EDT blocking faqs nuisance Primary Support 10 Support FAQs about Universal Call Blocking | Fido EN /consumer/content/universal-call-blocking_EN safety FAQs about Universal Call Blocking | Fido faqs Support blocking fraud malformed nuisance safety 2019-08-27 15:08:03 EDT FAQs about Universal Call Blocking | Fido Billing &Amp; Account Management Support Fido fraud <p>Here&rsquo;s everything you need to know about Universal Call Blocking and how it will impact you, including protecting you from unsafe calls.</p><p><strong>What is Universal Call Blocking (UCB)?</strong></p><p>Universal Call Blocking is a CRTC mandate (CRTC decision 2018-484) to block all incoming voice calls that have malformed calling line ID information. This applies to all Canadian service providers. Malformed calling line ID information contains telephone numbers that do not comply with North American or International numbering plans.</p><p><strong>How will Universal Call Blocking affect me?</strong></p><p>Universal Call Blocking will prevent you from receiving calls with calling line IDs that have malformed numbers.</p><p><strong>How does Universal Call Blocking work?</strong></p><p>Any incoming call with a malformed calling line ID will likely be blocked by the destination party&rsquo;s service provider.</p><p><strong>How can I tell if a number is malformed?</strong></p><p>Generally, any number that does not comply with the North American Numbering Plan or international standards will be blocked. 000 000-0000, 111 111-1111 or numbers with more than 15 digits are examples of non-compliant numbers.</p><p><strong>Can I opt out of Universal Call Blocking?</strong></p><p>No, Universal Call Blocking is a CRTC- mandated service that applies to all customers.</p><p><strong>Will Universal Call Blocking work on any device?</strong></p><p>Yes, Universal Call Blocking is a network level solution that is applied to all incoming voice calls for wireless, IP and landline phones.</p><p><strong>Will I be charged for this?</strong></p><p>No, the Universal Call Blocking is free of charge.</p><p><strong>Will Universal Call Blocking impact Rogers customers roaming in the U.S. or any other country?</strong></p><p>Yes, Universal Call Blocking rules will still apply while roaming out of Canada.</p><p><strong>Why am I still receiving spam calls from numbers that appear legitimate?</strong></p><p>Universal Call Blocking only blocks calls with malformed calling line IDs. Unfortunately this may not stop all spam calls. <a href="https://www.fido.ca/consumer/content/how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls%20">Check out this article for more information on how to protect yourself against spam calls. </a></p> blocking fraud malformed nuisance safety Here&rsquo;s everything you need to know about Universal Call Blocking and how it will protect you from unsafe calls. AB BC MB NB NL NS NT NU ON PE QC SK YT FAQs about Universal Call Blocking | Fido Support /consumer/content/universal-call-blocking Billing & Account Management customer prepaid regular /consumer/content/universal-call-blocking_EN Billing &amp; Account Management Billing &Amp; Account Management nuisance Support blocking fraud malformed nuisance safety customer_care FAQs about Universal Call Blocking | Fido blocking fraud malformed nuisance safety prepaid regular malformed /consumer/content/universal-call-blocking_EN /_/R-%2Fconsumer%2Fcontent%2Fconfigure-unlocked-device-guide_EN /pages/support /Fido 0 regular 776 &lt;p&gt;If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &amp;ldquo;unlocked&amp;rdquo;.&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Your device must be compatible with the Fido network,&lt;/strong&gt; which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access &lt;strong&gt;LTE&lt;/strong&gt; network, the phone must be compatible with: &lt;ul&gt;&lt;li&gt;700 MHz on Band 17;&lt;/li&gt;&lt;li&gt;1700/2100 MHz on Band 4;&lt;/li&gt;&lt;li&gt;2600 MHz on Band 7.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;How to find this information? Refer to the manufacturer's official website.&lt;/p&gt;&lt;p&gt;If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;If your device is locked, it needs to be unlocked by the original carrier it was bought from.&lt;/li&gt;&lt;li&gt;If your device is not compatible, consult our latest selection of &lt;a href=&quot;/web/Fido.portal?_nfpb=true&amp;amp;_pageLabel=devices&amp;amp;lang=en&quot;&gt;phones and devices;&lt;/a&gt;&lt;/li&gt;&lt;li&gt;To use your unlocked device, you must have an active Fido SIM card:&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h3&gt;If your SIM card is already activated:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Simply insert your SIM card into your mobile phone or smartphone.&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;If your SIM card is not activated yet:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Activate your Fido service with one of our plans: &lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/web/Fido.portal?_nfpb=true&amp;amp;_pageLabel=activation_land&amp;amp;lang=en&quot;&gt;Online&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Over the phone (&lt;strong&gt;1-866-302-FIDO (3436)&lt;/strong&gt;)&lt;/li&gt;&lt;li&gt;In a Fido store.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;To purchase a SIM card:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Visit your nearest &lt;a href=&quot;/web/page/portal/Fido/StoreLocator&quot;&gt;Fido store&lt;/a&gt; or buy it &lt;a href=&quot;/web/page/portal/Fido/SmartCard&quot;&gt;Online&lt;/a&gt; &lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h3&gt;Once activated, configure your device settings&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure an iPhone&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Insert your Fido SIM card and turn the iPhone on;&lt;/li&gt;&lt;li&gt;You will be asked to activate your phone; &lt;ul&gt;&lt;li&gt;Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure an Android device&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Tap on &lt;strong&gt;Settings &amp;gt; Wireless &amp;amp; Networks &amp;gt; Mobile Networks &amp;gt; Access Point Names&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;Once on the APN screen, press the &lt;strong&gt;Options&lt;/strong&gt; button on the device;&lt;/li&gt;&lt;li&gt;Tap on &lt;strong&gt;New APN&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Enter a name into the &lt;strong&gt;APN Name&lt;/strong&gt; field.&lt;/li&gt;&lt;li&gt;Please insert the following APN settings:&lt;p&gt;&lt;strong&gt;APN Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; Fido-core-appl1.apn&lt;/li&gt;&lt;li&gt;If you have a LTE device, use the following setting: &lt;strong&gt;LTEMOBILE.APN&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt; MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Leave the following fields blank: &lt;strong&gt;Proxy, Port, User Name, Password, Server&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Press the Options button on your device, tap on &lt;strong&gt; Save&lt;/strong&gt; in order to save the APN settings. &lt;/li&gt;&lt;li&gt;Restart the phone and try browsing the Internet.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;NOTE:&lt;/strong&gt; The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure a BlackBerry device&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Select any browser on the home screen;&lt;/li&gt;&lt;li&gt;Select the &lt;strong&gt;Menu&lt;/strong&gt; button, then &lt;strong&gt;Option&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;General Properties&lt;/strong&gt; then, &lt;strong&gt;Default Browser&lt;/strong&gt; and &lt;strong&gt;WAP Browser&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;To validate the OS version, go to &lt;strong&gt;Option&lt;/strong&gt; then &lt;strong&gt;About&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure other smartphones&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;APN Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; Fido-core-appl1.apn&lt;/li&gt;&lt;li&gt;If you have a LTE device, use the following setting: &lt;strong&gt;LTEMOBILE.APN&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt; MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure a mobile phone (non smartphone)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;WAP Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt; &lt;strong&gt;APN:&lt;/strong&gt; wap.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.11&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port: &lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Internet Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; internet.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.11&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; How to configure an unlocked device | Fido Support 2017-08-24 18:33:04 EDT how_tos roaming_travel Primary 10 Support Support How to configure an unlocked device | Fido Support EN /consumer/content/configure-unlocked-device-guide_EN How to configure an unlocked device | Fido Support roaming_travel how_tos Support 2017-08-24 18:33:04 EDT How to configure an unlocked device | Fido Support Mobile Support Fido <p>If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;.</p><div class="gray-bg"><h3>Things to Know</h3><ul><li><strong>Your device must be compatible with the Fido network,</strong> which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access <strong>LTE</strong> network, the phone must be compatible with: <ul><li>700 MHz on Band 17;</li><li>1700/2100 MHz on Band 4;</li><li>2600 MHz on Band 7.</li></ul></li></ul><p>How to find this information? Refer to the manufacturer's official website.</p><p>If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;</p><ul><li>If your device is locked, it needs to be unlocked by the original carrier it was bought from.</li><li>If your device is not compatible, consult our latest selection of <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=devices&amp;lang=en">phones and devices;</a></li><li>To use your unlocked device, you must have an active Fido SIM card:</li></ul></div><h3>If your SIM card is already activated:</h3><ul><li>Simply insert your SIM card into your mobile phone or smartphone.</li></ul><h3>If your SIM card is not activated yet:</h3><ul><li>Activate your Fido service with one of our plans: <ul><li><a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=activation_land&amp;lang=en">Online</a></li><li>Over the phone (<strong>1-866-302-FIDO (3436)</strong>)</li><li>In a Fido store.</li></ul></li></ul><h3>To purchase a SIM card:</h3><ul><li>Visit your nearest <a href="/web/page/portal/Fido/StoreLocator">Fido store</a> or buy it <a href="/web/page/portal/Fido/SmartCard">Online</a> </li></ul><div class="support-divider-primary">&nbsp;</div><h3>Once activated, configure your device settings</h3><div class="faq-container"><div class="faq-question"><h3>How to configure an iPhone</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><ul><li>Insert your Fido SIM card and turn the iPhone on;</li><li>You will be asked to activate your phone; <ul><li>Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.</li></ul></li><li>After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure an Android device</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.</p><ul><li>Tap on <strong>Settings &gt; Wireless &amp; Networks &gt; Mobile Networks &gt; Access Point Names</strong>;</li><li>Once on the APN screen, press the <strong>Options</strong> button on the device;</li><li>Tap on <strong>New APN</strong></li><li>Enter a name into the <strong>APN Name</strong> field.</li><li>Please insert the following APN settings:<p><strong>APN Settings:</strong></p><ul><li><strong>APN:</strong> Fido-core-appl1.apn</li><li>If you have a LTE device, use the following setting: <strong>LTEMOBILE.APN</strong></li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong> MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></li><li>Leave the following fields blank: <strong>Proxy, Port, User Name, Password, Server</strong></li><li>Press the Options button on your device, tap on <strong> Save</strong> in order to save the APN settings. </li><li>Restart the phone and try browsing the Internet.</li></ul><p><strong>NOTE:</strong> The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure a BlackBerry device</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.</p><ul><li>Select any browser on the home screen;</li><li>Select the <strong>Menu</strong> button, then <strong>Option</strong>;</li><li>Select <strong>General Properties</strong> then, <strong>Default Browser</strong> and <strong>WAP Browser</strong>;</li><li>To validate the OS version, go to <strong>Option</strong> then <strong>About</strong>.</li></ul><p>If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure other smartphones</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.</p><p><strong>APN Settings:</strong></p><ul><li><strong>APN:</strong> Fido-core-appl1.apn</li><li>If you have a LTE device, use the following setting: <strong>LTEMOBILE.APN</strong></li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong> MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure a mobile phone (non smartphone)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.</p><p><strong>WAP Settings:</strong></p><ul><li> <strong>APN:</strong> wap.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.11</li><li><strong>MMS Port: </strong> 80</li></ul><p><strong>Internet Settings:</strong></p><ul><li><strong>APN:</strong> internet.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.11</li><li><strong>MMS Port:</strong> 80</li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong>APN:</strong> mms.fido.ca</li><li><strong>MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></div></div></div> roaming_travel If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;. AB BC MB NB NL NS NT NU ON PE QC SK YT How to configure an unlocked device | Fido Support Support /consumer/content/configure-unlocked-device-guide Mobile consumer /consumer/content/configure-unlocked-device-guide_EN regular Mobile roaming_travel Support How to configure an unlocked device | Fido Support /consumer/content/configure-unlocked-device-guide_EN regular /_/R-%2Fconsumer%2Fcontent%2Fpostpaid-voice-messaging_EN /pages/support /Fido 0 voice regular 705 Voice Messaging | Fido Support &lt;div class=&quot;rui-support-resulttypes support-tabs&quot;&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/consumer/content/prepaid-voice-messaging&quot;&gt; Prepaid &lt;/a&gt;&lt;/li&gt;&lt;li class=&quot;active&quot;&gt;&lt;a&gt; Postpaid &lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Voice Messaging:&lt;/strong&gt; Allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;br /&gt; &lt;a href=&quot;/web/content/manageyourcalls/calldisplay_minivoicemail&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Premium Voicemail-To-Text:&lt;/strong&gt; Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).&lt;br /&gt; &lt;a href=&quot;/web/content/manageyourcalls/visualvoicemailplus&amp;amp;lang=en&amp;amp;lang=en&quot;&gt;How much does it cost?&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;strong&gt; Enhanced Voice Messaging:&lt;/strong&gt; Allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;br /&gt;&lt;a href=&quot;/web/content/manageyourcalls/enhancedvoicemessaging&amp;amp;lang=en&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;h3&gt;How to use Voice Messaging&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;First time set-up&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Press and hold the &quot;1&quot; key on your phone for a few seconds to access your Voice Messaging service.&lt;/p&gt;&lt;p&gt;The first time you access your Voice Messaging service, you'll be prompted to create the following:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your own personal access code (4 to 5 digits long)&lt;/li&gt;&lt;li&gt;A personal greeting and a recording of your name (your voice signature) &lt;ul&gt;&lt;li&gt;Note: You can&amp;rsquo;t keep the default greeting, and your voice signature can&amp;rsquo;t be deleted once it&amp;rsquo;s recorded.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Having trouble setting up your voicemail?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you&amp;rsquo;ve tried setting up your voicemail yourself but it&amp;rsquo;s still not working, we can help. Just &lt;a href=&quot;https://www.fido.ca/consumer/contact-us&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Resetting or changing your Voice Messaging access code&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h4&gt;On fido.ca&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/web/page/portal/Fido/Ecare_voiceMail_land&quot;&gt;Reset your Voice Messaging access code&lt;/a&gt; by logging into My Account&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Using our Self-serve menu&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: &lt;ul&gt;&lt;li&gt;Press &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; to use the self-serve menu.&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; to access the services menu.&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;&quot;2&quot;&lt;/strong&gt; to change your Voice Messaging access code.&lt;/li&gt;&lt;li&gt;Follow the instructions to create a new Voice Messaging access code.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Listening to your voice messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;From your Fido phone:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone for a few seconds to access your Voice Messaging service.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Follow the instructions to listen to your messages.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;From any other phone:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Call your own Fido phone number.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;#&quot;&lt;/strong&gt; key during your greeting message.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Follow the instructions to listen to your messages.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Storage capacity and functionality&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;&amp;nbsp;&lt;/th&gt;&lt;th&gt;Voice Messaging&lt;/th&gt;&lt;th&gt;Premium Voice Messaging&lt;/th&gt;&lt;th&gt;Enhanced Voice Messaging&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Number of messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 voice messages&lt;/td&gt;&lt;td&gt;35 voice messages&lt;/td&gt;&lt;td&gt;35 voice messages&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Length of messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 minutes each&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Storage of new messages -(unheard)&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Storage of saved messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Personal greeting&lt;/span&gt;&lt;/td&gt;&lt;td&gt;A 60 second voice signature&lt;/td&gt;&lt;td&gt;A 3 minute personal greeting or a 60 second voice signature&lt;/td&gt;&lt;td&gt;A 3 minute personal greeting or a 60 second voice signature&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Special greeting&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;A 3 minute special greeting&lt;/td&gt;&lt;td&gt;A 3 minute special greeting&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Distribution list&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;20 distribution lists of 50 members each&lt;/td&gt;&lt;td&gt;20 distribution lists of 50 members each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Instant reply&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Text transcription&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Now you can extend your voicemail to six rings from four rings. &lt;a href=&quot;https://www.fido.ca/consumer/contact-us&quot;&gt;Contact us to set-up Voicemail Ring Extension&lt;/a&gt;&amp;nbsp;on your number.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Managing your greeting&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To modify your personal greeting message:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone for a few seconds to access your Voice Messaging service.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; key to access the customization menu.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key to access the Voice Messaging cuztomization menu.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; key again to access the greeting customization menu.&lt;/li&gt;&lt;li&gt;Follow the instructions to delete your current greeting and/or record a new one.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Managing your messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:&lt;/p&gt;&lt;!-- VoiceMail--&gt;&lt;h4&gt;Voice Messaging&lt;/h4&gt;&lt;ol&gt;&lt;li&gt;&amp;nbsp;&lt;ol&gt;&lt;li&gt;Listen to a voice message&lt;br /&gt;During Playback &lt;dl&gt; &lt;dd&gt;1. Go back 8 seconds&lt;br /&gt; 11. Go to beginning of message&lt;br /&gt; 2. Pause message/ Continue playback&lt;br /&gt; 3. Go forward 8 seconds&lt;br /&gt; 33. Go to end of message&lt;br /&gt; 5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 77. Delete message immediately without hearing the full message&lt;br /&gt; #. Skip to next message (message is saved automatically)&lt;br /&gt; *. End playback and return to main menu&lt;/dd&gt; &lt;/dl&gt; After Playback &lt;dl&gt; &lt;dd&gt;5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 7. Delete message&lt;br /&gt; 9. Save message&lt;/dd&gt; &lt;/dl&gt; &lt;/li&gt;&lt;li&gt;Customize your Voice Messaging service&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;/ol&gt; &lt;dl&gt; &lt;dd&gt; &lt;dl&gt; &lt;dd&gt;1. Modify your access code&lt;/dd&gt; &lt;dd&gt;2. Modify your Voice Signature (recording of your name)&lt;/dd&gt; &lt;dd&gt;3. Modify your Greeting Message&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt; &lt;!-- // Voicemail --&gt; &lt;!-- --&gt;&lt;h4&gt;Premium Voicemail-To-Text&lt;/h4&gt;&lt;ol&gt;&lt;li&gt;&amp;nbsp;&lt;ol&gt;&lt;li&gt;Listen to a voice message&lt;br /&gt;During Playback &lt;dl&gt; &lt;dd&gt;1. Go back 8 seconds&lt;br /&gt; 11. Go to beginning of message&lt;br /&gt; 2. Pause message/ Continue playback&lt;br /&gt; 3. Go forward 8 seconds&lt;br /&gt; 33. Go to end of message&lt;br /&gt; 5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 77. Delete message immediately without hearing the full message&lt;br /&gt; #. Skip to next message (message is saved automatically)&lt;br /&gt; *. End playback and return to main menu&lt;/dd&gt; &lt;/dl&gt; After Playback &lt;dl&gt; &lt;dd&gt;5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 7. Delete message&lt;br /&gt; 9. Save message&lt;/dd&gt; &lt;/dl&gt; &lt;/li&gt;&lt;li&gt;Send a voice message to a Fido number&lt;/li&gt;&lt;li&gt;Modify the Voice Messaging service&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;/ol&gt; &lt;dl&gt; &lt;dd&gt;1. Personalize the Voice Messaging service &lt;dl&gt; &lt;dd&gt;1. Modify your acces code&lt;/dd&gt; &lt;dd&gt;2. Modify your voice signature (recording of your name) &lt;dl&gt; &lt;dd&gt;1. Erase and record again&lt;/dd&gt; &lt;dd&gt;2. Save the current voice signature&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;dd&gt;3. Modify your greeting message &lt;dl&gt; &lt;dd&gt;1. Record new greeting&lt;/dd&gt; &lt;dd&gt;2. Erase current greeting&lt;/dd&gt; &lt;dd&gt;3. Save greeting&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;dd&gt; &lt;dl&gt;2. Manage distribution lists &lt;dd&gt;1. Modify existing distribution list&lt;/dd&gt; &lt;dd&gt;2. Create a distribution list&lt;/dd&gt; &lt;dd&gt;3. Erase a distribution list&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Setting the Voice Messaging Retrieval Number (VMR)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Voice Messaging Retrieval Number: +1-416-821-6549&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.&lt;/p&gt;&lt;h4&gt;To set the Voice Messaging Retrieval (VMR) number for iPhone:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Access your phone keypad&lt;/li&gt;&lt;li&gt;Dial *5005*86*+14168216549# and press Call&lt;/li&gt;&lt;li&gt;The screen will flash briefly indicating the number has been programmed&lt;/li&gt;&lt;li&gt;The above instructions may not work for all models of iPhone&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;To set the Voice Messaging Retrieval (VMR) number for Android&lt;br /&gt; (instructions may vary based on Operating System version):&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Go to Settings &amp;gt; Call Settings &amp;gt; Voicemail Settings &amp;gt; Voicemail Number&lt;/li&gt;&lt;li&gt;Enter +14168216549&lt;/li&gt;&lt;li&gt;Save the settings&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;For all other phones:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.&lt;/li&gt;&lt;li&gt;For assistance with a non-Fido phone, please consult the manufacturer of your device.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using your Voice Messaging while travelling&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To access your messages from anywhere in the world simply press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone.&lt;br /&gt; The following rates apply:&lt;/p&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;Location&lt;/th&gt;&lt;th&gt;Retrieving your messages&lt;/th&gt;&lt;th&gt;Message deposited in your voicemail&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;While on the Fido network in your Local Calling Area&lt;/td&gt;&lt;td&gt;Airtime charges apply.&lt;/td&gt;&lt;td style=&quot;text-align: center;&quot; rowspan=&quot;5&quot;&gt;No charge&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While on the Fido network outside your Local Calling Area&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/ldtravelling&quot;&gt;View our rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While roaming on another network in Canada&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/ldtravelling/can_roaming&quot;&gt;View our rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While in the USA&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/coverageroaming/roaming_us_rates&quot;&gt;View our U.S. Roaming rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While in an international destination&lt;/td&gt;&lt;td&gt;Airtime and Long Distance charges apply. &lt;br /&gt; &lt;a href=&quot;http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo&quot;&gt;View our International Roaming rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:33:08 EDT how_tos manage_your_calls voice Primary Support 10 Support Voice Messaging | Fido Support EN /consumer/content/postpaid-voice-messaging_EN Voice Messaging | Fido Support manage_your_calls how_tos Support messaging voice 2017-10-24 15:53:36 EDT Voice Messaging | Fido Support Mobile Support Fido messaging monthly <div class="rui-support-resulttypes support-tabs"><ul><li><a href="/consumer/content/prepaid-voice-messaging"> Prepaid </a></li><li class="active"><a> Postpaid </a></li></ul></div><p>&nbsp;</p><p><strong>Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /> <a href="/web/content/manageyourcalls/calldisplay_minivoicemail">How much does it cost?</a></p><p><strong>Premium Voicemail-To-Text:</strong> Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).<br /> <a href="/web/content/manageyourcalls/visualvoicemailplus&amp;lang=en&amp;lang=en">How much does it cost?</a>.</p><p><strong> Enhanced Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /><a href="/web/content/manageyourcalls/enhancedvoicemessaging&amp;lang=en">How much does it cost?</a></p><h3>How to use Voice Messaging</h3><div class="faq-container"><div class="faq-question"><h3>First time set-up</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.</p><p>The first time you access your Voice Messaging service, you'll be prompted to create the following:</p><ul><li>Your own personal access code (4 to 5 digits long)</li><li>A personal greeting and a recording of your name (your voice signature) <ul><li>Note: You can&rsquo;t keep the default greeting, and your voice signature can&rsquo;t be deleted once it&rsquo;s recorded.</li></ul></li></ul><p><strong>Having trouble setting up your voicemail?</strong></p><p>If you&rsquo;ve tried setting up your voicemail yourself but it&rsquo;s still not working, we can help. Just <a href="https://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Resetting or changing your Voice Messaging access code</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><h4>On fido.ca</h4><ul><li><a href="/web/page/portal/Fido/Ecare_voiceMail_land">Reset your Voice Messaging access code</a> by logging into My Account</li></ul><h4>Using our Self-serve menu</h4><ul><li>Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: <ul><li>Press <strong>"1"</strong> to use the self-serve menu.</li><li>Press <strong>"3"</strong> to access the services menu.</li><li>Press <strong>"2"</strong> to change your Voice Messaging access code.</li><li>Follow the instructions to create a new Voice Messaging access code.</li></ul></li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Listening to your voice messages</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>From your Fido phone:</p><ul><li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li><li>Enter your access code when prompted.</li><li>Follow the instructions to listen to your messages.</li></ul><p>From any other phone:</p><ul><li>Call your own Fido phone number.</li><li>Press the <strong>"#"</strong> key during your greeting message.</li><li>Enter your access code when prompted.</li><li>Follow the instructions to listen to your messages.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Storage capacity and functionality</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><table class="table-calls-forwarding" border="0"><thead> <tr><th>&nbsp;</th><th>Voice Messaging</th><th>Premium Voice Messaging</th><th>Enhanced Voice Messaging</th></tr></thead> <tbody><tr><td><span class="txtb">Number of messages</span></td><td>3 voice messages</td><td>35 voice messages</td><td>35 voice messages</td></tr><tr><td><span class="txtb">Length of messages</span></td><td>3 minutes each</td><td>5 minutes each</td><td>5 minutes each</td></tr><tr><td><span class="txtb">Storage of new messages -(unheard)</span></td><td>3 days</td><td>10 days</td><td>10 days</td></tr><tr><td><span class="txtb">Storage of saved messages</span></td><td>3 days</td><td>10 days</td><td>10 days</td></tr><tr><td><span class="txtb">Personal greeting</span></td><td>A 60 second voice signature</td><td>A 3 minute personal greeting or a 60 second voice signature</td><td>A 3 minute personal greeting or a 60 second voice signature</td></tr><tr><td><span class="txtb">Special greeting</span></td><td>N/A</td><td>A 3 minute special greeting</td><td>A 3 minute special greeting</td></tr><tr><td><span class="txtb">Distribution list</span></td><td>N/A</td><td>20 distribution lists of 50 members each</td><td>20 distribution lists of 50 members each</td></tr><tr><td><span class="txtb">Instant reply</span></td><td>N/A</td><td>Included</td><td>Included</td></tr><tr><td><span class="txtb">Text transcription</span></td><td>N/A</td><td>Included</td><td>N/A</td></tr></tbody></table><p>Now you can extend your voicemail to six rings from four rings. <a href="https://www.fido.ca/consumer/contact-us">Contact us to set-up Voicemail Ring Extension</a>&nbsp;on your number.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Managing your greeting</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>To modify your personal greeting message:</p><ul><li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li><li>Enter your access code when prompted.</li><li>Press the <strong>"3"</strong> key to access the customization menu.</li><li>Press the <strong>"1"</strong> key to access the Voice Messaging cuztomization menu.</li><li>Press the <strong>"3"</strong> key again to access the greeting customization menu.</li><li>Follow the instructions to delete your current greeting and/or record a new one.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Managing your messages</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:</p><!-- VoiceMail--><h4>Voice Messaging</h4><ol><li>&nbsp;<ol><li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li><li>Customize your Voice Messaging service</li></ol></li></ol> <dl> <dd> <dl> <dd>1. Modify your access code</dd> <dd>2. Modify your Voice Signature (recording of your name)</dd> <dd>3. Modify your Greeting Message</dd> </dl> </dd> </dl> <!-- // Voicemail --> <!-- --><h4>Premium Voicemail-To-Text</h4><ol><li>&nbsp;<ol><li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li><li>Send a voice message to a Fido number</li><li>Modify the Voice Messaging service</li></ol></li></ol> <dl> <dd>1. Personalize the Voice Messaging service <dl> <dd>1. Modify your acces code</dd> <dd>2. Modify your voice signature (recording of your name) <dl> <dd>1. Erase and record again</dd> <dd>2. Save the current voice signature</dd> </dl> </dd> <dd>3. Modify your greeting message <dl> <dd>1. Record new greeting</dd> <dd>2. Erase current greeting</dd> <dd>3. Save greeting</dd> </dl> </dd> </dl> </dd> <dd> <dl>2. Manage distribution lists <dd>1. Modify existing distribution list</dd> <dd>2. Create a distribution list</dd> <dd>3. Erase a distribution list</dd> </dl> </dd> </dl></div></div></div><div class="faq-container"><div class="faq-question"><h3>Setting the Voice Messaging Retrieval Number (VMR)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:</p><ul><li>Voice Messaging Retrieval Number: +1-416-821-6549</li></ul><p>Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.</p><h4>To set the Voice Messaging Retrieval (VMR) number for iPhone:</h4><ul><li>Access your phone keypad</li><li>Dial *5005*86*+14168216549# and press Call</li><li>The screen will flash briefly indicating the number has been programmed</li><li>The above instructions may not work for all models of iPhone</li></ul><h4>To set the Voice Messaging Retrieval (VMR) number for Android<br /> (instructions may vary based on Operating System version):</h4><ul><li>Go to Settings &gt; Call Settings &gt; Voicemail Settings &gt; Voicemail Number</li><li>Enter +14168216549</li><li>Save the settings</li></ul><h4>For all other phones:</h4><ul><li>Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.</li><li>For assistance with a non-Fido phone, please consult the manufacturer of your device.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Using your Voice Messaging while travelling</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer8" class="collapse"><div class="faq-answer"><p>To access your messages from anywhere in the world simply press and hold the <strong>"1"</strong> key on your phone.<br /> The following rates apply:</p><table class="table-calls-forwarding" border="0"><thead> <tr><th>Location</th><th>Retrieving your messages</th><th>Message deposited in your voicemail</th></tr></thead> <tbody><tr><td>While on the Fido network in your Local Calling Area</td><td>Airtime charges apply.</td><td style="text-align: center;" rowspan="5">No charge</td></tr><tr><td>While on the Fido network outside your Local Calling Area</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling">View our rates</a></td></tr><tr><td>While roaming on another network in Canada</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling/can_roaming">View our rates</a></td></tr><tr><td>While in the USA</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/coverageroaming/roaming_us_rates">View our U.S. Roaming rates</a></td></tr><tr><td>While in an international destination</td><td>Airtime and Long Distance charges apply. <br /> <a href="http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">View our International Roaming rates</a></td></tr></tbody></table></div></div></div> manage_your_calls messaging monthly voice Voice Messaging: Allows a person who calls you to record a message when you&rsquo;re unavailable to answer. AB BC MB NB NL NS NT NU ON PE QC SK YT Voice Messaging | Fido Support Support /consumer/content/postpaid-voice-messaging Mobile consumer /consumer/content/postpaid-voice-messaging_EN regular manage_your_calls Mobile Support voice messaging voice Voice Messaging | Fido Support messaging voice regular /consumer/content/postpaid-voice-messaging_EN /_/R-%2Fconsumer%2Fcontent%2Fpartial-prorated-charges_EN /pages/support /Fido 0 partial charges regular 811 Understanding partial charges on your bill | Help &amp; Support | Fido &lt;p&gt;&lt;!-- &lt;mce:script mce_src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/mce:script&gt; --&gt;&lt;/p&gt;&lt;div&gt;&lt;!--&lt;h2&gt;To get your account balance&lt;/h2&gt;--&gt;&lt;h2&gt;Partial Charges&lt;/h2&gt;&lt;p&gt;When you change your mobile or internet plan before the end of your billing cycle, you&amp;rsquo;ll see partial charges on your next bill. This accounts for the new plan or services you&amp;rsquo;re now using and the old services you stopped using before your billing cycle ended.&lt;/p&gt;&lt;p&gt;Here&amp;rsquo;s what you need to know about partial charges on your bill:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated.&amp;nbsp;&lt;/li&gt;&lt;li&gt;&amp;nbsp;Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.&lt;/li&gt;&lt;li&gt;If you make changes to your plan or subscribe to any add-ons (that recur monthly), you&amp;rsquo;re charged for only those days that you&amp;rsquo;ve subscribed to it.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Recurring monthly service charges will show up in the &lt;strong&gt;Monthly charges&lt;/strong&gt; section of your bill, while partial charges for prorated services will be in the &lt;strong&gt;About your first bill&lt;/strong&gt; or &lt;strong&gt;Changes since your last bill&lt;/strong&gt; sections.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Here are some examples of when you would see partial charges (if made before your next billing cycle start date):&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Activate an add-on&lt;/li&gt;&lt;li&gt;Remove an add-on&lt;/li&gt;&lt;li&gt;Change your plan&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Tip: &lt;/strong&gt;If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes on the first day of your billing cycle.&lt;/p&gt;&lt;h2&gt;Final Bill&lt;/h2&gt;&lt;p&gt;On your final bill, you&amp;rsquo;ll find the charges for services you used until the cancellation date of your service. If you&amp;rsquo;re a Fido mobile customer on a term, an Early Cancellation Fee will apply if your service is cancelled before the end of your term. For more info, please refer to your Fido service agreement!&lt;/p&gt;&lt;/div&gt;&lt;!-- /.bloc_content --&gt;&lt;!-- /.support_6 --&gt; 2017-08-24 18:32:54 EDT Activate an add-on faqs partial charges Wireless Primary Support 10 Support Understanding partial charges on your bill | Help & Support | Fido EN /consumer/content/partial-prorated-charges_EN monthy bill Understanding partial charges on your bill | Help & Support | Fido Wireless faqs Support Activate an add-on charges monthy bill partial charges prorated 2018-12-20 09:24:16 EST Understanding partial charges on your bill | Help & Support | Fido Wireless Billing &Amp; Account Management Support Fido prorated monthly <p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p><div><!--<h2>To get your account balance</h2>--><h2>Partial Charges</h2><p>When you change your mobile or internet plan before the end of your billing cycle, you&rsquo;ll see partial charges on your next bill. This accounts for the new plan or services you&rsquo;re now using and the old services you stopped using before your billing cycle ended.</p><p>Here&rsquo;s what you need to know about partial charges on your bill:</p><ul><li>Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated.&nbsp;</li><li>&nbsp;Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.</li><li>If you make changes to your plan or subscribe to any add-ons (that recur monthly), you&rsquo;re charged for only those days that you&rsquo;ve subscribed to it.&nbsp;</li><li>Recurring monthly service charges will show up in the <strong>Monthly charges</strong> section of your bill, while partial charges for prorated services will be in the <strong>About your first bill</strong> or <strong>Changes since your last bill</strong> sections.</li></ul><p>Here are some examples of when you would see partial charges (if made before your next billing cycle start date):</p><ul><li>Activate an add-on</li><li>Remove an add-on</li><li>Change your plan</li></ul><p><strong>Tip: </strong>If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes on the first day of your billing cycle.</p><h2>Final Bill</h2><p>On your final bill, you&rsquo;ll find the charges for services you used until the cancellation date of your service. If you&rsquo;re a Fido mobile customer on a term, an Early Cancellation Fee will apply if your service is cancelled before the end of your term. For more info, please refer to your Fido service agreement!</p></div><!-- /.bloc_content --><!-- /.support_6 --> Activate an add-on charges monthly monthy bill partial charges prorated Wireless When you subscribe to an add-on or change your monthly price plan before the end of your bill cycle, partial charges may apply. AB BC MB NB NL NS NT NU ON PE QC SK YT Understanding partial charges on your bill | Help & Support | Fido Support /consumer/content/partial-prorated-charges Billing & Account Management consumer regular /consumer/content/partial-prorated-charges_EN Billing &amp; Account Management Billing &Amp; Account Management partial charges Support Wireless Activate an add-on charges monthy bill partial charges prorated Understanding partial charges on your bill | Help &amp; Support | Fido Activate an add-on charges monthy bill partial charges prorated regular charges /consumer/content/partial-prorated-charges_EN /_/R-%2Fconsumer%2Fcontent%2Finternet-modem-install_EN /pages/support /Fido 0 regular 511 &lt;p&gt;You can get up and running with your new Fido modem and WiFi in just minutes. No matter your Fido modem model, just follow the easy steps below.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Before you start&lt;/strong&gt;:&lt;/p&gt;&lt;p&gt;Make sure you pick the best spot for your modem:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Choose a central location that&amp;rsquo;s close to where you access WiFi the most.&lt;/li&gt;&lt;li&gt;Keep it visible! Avoid placing it inside or behind cabinets or furniture.&lt;/li&gt;&lt;li&gt;Maintain space from appliances, electronics and metal, concrete, or glass.&lt;/li&gt;&lt;li&gt;Keep the modem upright and elevated on a shelf or table.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Connecting your modem:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it).&lt;/li&gt;&lt;li&gt;Plug your modem into a power source. Use the power cord provided.&lt;/li&gt;&lt;li&gt;Your modem's indicator lights will begin to turn on. The modem will be online in just a few minutes, once the @ symbol located on the front of the modem stops flashing and remains lit.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Set up your home WiFi network&lt;/strong&gt; (Use your smartphone, tablet or computer to get started with Fido Easy Connect):&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Tip&lt;/strong&gt;: If you've already set up your devices to connect to a particular WiFi network name and password, you can apply these to your new modem.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Make sure that&amp;nbsp;your &lt;a href=&quot;https://www.fido.ca/consumer/content/internet-connect-devices&quot;&gt;device&amp;rsquo;s WiFi is turned on&amp;nbsp;&lt;/a&gt;(usually through a Settings or Connections option).&lt;/li&gt;&lt;li&gt;Check for available WiFi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).&lt;/li&gt;&lt;li&gt;Open a web browser and follow the simple steps on-screen to test your modem connection and customize your home WiFi network names and password.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Your device will disconnect to finalize the setup.&lt;br /&gt;&lt;br /&gt;Don&amp;rsquo;t forget, you&amp;rsquo;ll want to update any devices you have set to automatically connect to your old WiFi network names and passwords.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Optional steps:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Connecting directly to your modem: &lt;/strong&gt;You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.&lt;br /&gt; &lt;strong&gt;&lt;br /&gt;Sharing a coax outlet: &lt;/strong&gt;If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.&lt;strong&gt;&lt;br /&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Want to customize your settings manually or change your password?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future,&amp;nbsp;&lt;a href=&quot;https://www.fido.ca/consumer/content/internet-change-wifi&quot;&gt;check out the steps here.&lt;/a&gt;&lt;/p&gt; Easy install - How to set up Fido modem and WiFi | Fido Support DetailsWirelessGateway Fido modem Hitron Modem Primary 10 Support /consumer/content/internet-modem-install_EN Hitron Modem how_tos Fido modem self install self installation wifi WiFi 2019-08-08 17:09:34 EDT Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Easy install - How to set up Fido modem and WiFi | Fido Support Support /consumer/content/internet-modem-install customer /consumer/content/internet-modem-install_EN regular InstallationAndSetUp Easy install - How to set up Fido modem and WiFi | Fido Support LifeCycleStage /consumer/content/internet-modem-install_EN regular Fido modem 2017-08-24 18:32:57 EDT how_tos wifi Support Easy install - How to set up Fido modem and WiFi | Fido Support EN Easy install - How to set up Fido modem and WiFi | Fido Support WiFi Support Easy install - How to set up Fido modem and WiFi | Fido Support Modem Internet Support DetailsWirelessGateway self installation <p>You can get up and running with your new Fido modem and WiFi in just minutes. No matter your Fido modem model, just follow the easy steps below.</p><p><strong>Before you start</strong>:</p><p>Make sure you pick the best spot for your modem:</p><ul><li>Choose a central location that&rsquo;s close to where you access WiFi the most.</li><li>Keep it visible! Avoid placing it inside or behind cabinets or furniture.</li><li>Maintain space from appliances, electronics and metal, concrete, or glass.</li><li>Keep the modem upright and elevated on a shelf or table.</li></ul><p><strong>Connecting your modem:</strong></p><p>To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.</p><ol><li>Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it).</li><li>Plug your modem into a power source. Use the power cord provided.</li><li>Your modem's indicator lights will begin to turn on. The modem will be online in just a few minutes, once the @ symbol located on the front of the modem stops flashing and remains lit.</li></ol><p><strong>Set up your home WiFi network</strong> (Use your smartphone, tablet or computer to get started with Fido Easy Connect):</p><p><strong>Tip</strong>: If you've already set up your devices to connect to a particular WiFi network name and password, you can apply these to your new modem.</p><ol><li>Make sure that&nbsp;your <a href="https://www.fido.ca/consumer/content/internet-connect-devices">device&rsquo;s WiFi is turned on&nbsp;</a>(usually through a Settings or Connections option).</li><li>Check for available WiFi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).</li><li>Open a web browser and follow the simple steps on-screen to test your modem connection and customize your home WiFi network names and password.</li></ol><p>Your device will disconnect to finalize the setup.<br /><br />Don&rsquo;t forget, you&rsquo;ll want to update any devices you have set to automatically connect to your old WiFi network names and passwords.&nbsp;</p><p><strong>Optional steps:</strong></p><p><strong>Connecting directly to your modem: </strong>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.<br /> <strong><br />Sharing a coax outlet: </strong>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.<strong><br /></strong></p><p><strong>Want to customize your settings manually or change your password?</strong></p><p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future,&nbsp;<a href="https://www.fido.ca/consumer/content/internet-change-wifi">check out the steps here.</a></p> This installation guide outlines the easy steps to set up your internet modem and home WiFi. DetailsWirelessGateway Fido modem Hitron Modem self install self installation wifi WiFi CGN3AMF Internet CGN3AMF DetailsWirelessGateway Fido modem Hitron Internet Modem Support Fido modem WiFi self install self installation wifi customer_care Fido modem self install self installation wifi WiFi CGN3AMF self install /_/R-%2Fconsumer%2Fcontent%2Finternet-connect-devices_EN /pages/support /Fido 0 regular 354 &lt;p&gt;To connect to Wi-Fi, you&amp;rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;iOS:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Tap Settings, then tap Wi-Fi.&lt;/li&gt;&lt;li&gt;Swipe the Wi-Fi setting to the green &lt;strong&gt;&amp;ldquo;&lt;/strong&gt;On&lt;strong&gt;&amp;rdquo;&lt;/strong&gt; position. It&amp;rsquo;ll then automatically look for Wi-Fi networks.&lt;/li&gt;&lt;li&gt;Tap your Wi-Fi network name to connect&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;MAC:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Click the Wi-Fi menu icon and select Turn Wi-Fi On.&lt;/li&gt;&lt;li&gt;Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list. &lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Android:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Open the Settings menu, tap Connections, then tap Wi-Fi.&lt;/li&gt;&lt;li&gt;Swipe the Wi-Fi switch to the &amp;ldquo;On&amp;rdquo; position. It&amp;rsquo;ll then automatically look for Wi-Fi networks.&lt;/li&gt;&lt;li&gt;Connect to your home Wi-Fi network&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Windows:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Make sure Wi-Fi is turned on.&lt;/li&gt;&lt;li&gt;Select the Wi-Fi icon in the notification area.&lt;/li&gt;&lt;li&gt;Select your Wi-Fi network name from the list, then &lt;strong&gt;Connect.&lt;/strong&gt;&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;br /&gt;Don&amp;rsquo;t remember your Wi-Fi network name or password? &lt;a title=&quot;click here&quot; href=&quot;/consumer/content/internet-forgot-wifi-password&quot;&gt;Click here&lt;/a&gt; for a reminder.&lt;/p&gt; Connect a device to a Wi-Fi network | Fido Support DetailsWirelessGateway Hitron Modem Wi-Fi Primary 10 Support /consumer/content/internet-connect-devices_EN Hitron Modem how_tos Connect Network Wi-Fi 2017-08-24 18:32:56 EDT Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Support Connect a device to a Wi-Fi network | Fido Support /consumer/content/internet-connect-devices customer /consumer/content/internet-connect-devices_EN regular InstallationAndSetUp LifeCycleStage Connect a device to a Wi-Fi network | Fido Support /consumer/content/internet-connect-devices_EN regular Wi-Fi 2017-08-24 18:32:56 EDT how_tos Network Support Connect a device to a Wi-Fi network | Fido Support EN Connect a device to a Wi-Fi network | Fido Support Support Connect a device to a Wi-Fi network | Fido Support Modem Internet Support DetailsWirelessGateway Connect <p>To connect to Wi-Fi, you&rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.<br /><br /><strong>iOS:</strong></p><ol><li>Tap Settings, then tap Wi-Fi.</li><li>Swipe the Wi-Fi setting to the green <strong>&ldquo;</strong>On<strong>&rdquo;</strong> position. It&rsquo;ll then automatically look for Wi-Fi networks.</li><li>Tap your Wi-Fi network name to connect</li></ol><p><strong>MAC:</strong></p><ol><li>Click the Wi-Fi menu icon and select Turn Wi-Fi On.</li><li>Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list. </li></ol><p><strong>Android:</strong></p><ol><li>Open the Settings menu, tap Connections, then tap Wi-Fi.</li><li>Swipe the Wi-Fi switch to the &ldquo;On&rdquo; position. It&rsquo;ll then automatically look for Wi-Fi networks.</li><li>Connect to your home Wi-Fi network</li></ol><p><strong>Windows:</strong></p><ol><li>Make sure Wi-Fi is turned on.</li><li>Select the Wi-Fi icon in the notification area.</li><li>Select your Wi-Fi network name from the list, then <strong>Connect.</strong></li></ol><p><br />Don&rsquo;t remember your Wi-Fi network name or password? <a title="click here" href="/consumer/content/internet-forgot-wifi-password">Click here</a> for a reminder.</p> To connect to Wi-Fi, you&rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks. Connect DetailsWirelessGateway Hitron Modem Network Wi-Fi CGN3AMF Internet CGN3AMF DetailsWirelessGateway Hitron Internet Modem Support Wi-Fi Connect Network Wi-Fi customer_care Connect Network Wi-Fi CGN3AMF content/Fido/Support Landing/Default Suppport Landing SupportLanding_Footer[0] Main Content Slot true /content/Shared/Footer/Support Landing MainContent 2 contentslot ContentSlot.jsp content/Shared/Footer/Support Landing/TV/Contact Us Footer https://www.rogers.com/web/content/contactus Contact Us mediabanner true content/Shared/Footer/Support Landing/TV/Moving Footer https://www.rogers.com/web/content/contactus Moving mediabanner true page 3 Language_D N 1568989693769 1568989693795 5828 /Language_D/EN /support 9A0413F2A50B0DE6D9B8C32487B3D8FD 1 /pages ?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support /pages /pages/support /Fido

Trending Support Topics...

Trending Support Topics

Contact Us

Hit us up through Live Chat, over the phone or in store.

Moving?

We can't help move your couch, but we can help move your services.