It’s easy to bring your number to Fido from another service provider. As soon as you have a Fido SIM and a temporary number active with us, we can start a request!
Here’s everything you need to know on how to bring your number over to Fido.
It’s easy to bring your number to Fido from another service provider. As soon as you have a Fido SIM and a temporary number active with us, we can start a request!
Here’s everything you need to know on how to bring your number over to Fido.
First, verify that your number is eligible for transfer.
Once you have your Fido SIM and an active number with us, you’ll need some information from your previous provider:
Contact us or visit a Fido Store to start your transfer request.
After we send your request to your previous provider, keep an eye on the number you’re transferring. You’ll receive a text message from your previous provider and you must respond YES to the text within 90 minutes to confirm the transfer.
Timelines to keep in mind:
If we run into any issues, we’ll call you to get the information we need to complete the transfer. You can also call 1-888-481-3436 to check whether your transfer is still in progress or if it has been completed.
When the transfer’s done, you’ll receive a text message from us. You may need to restart your device to get a good connection.
There’s no charge to transfer your number over, but you are responsible for any contractual obligations, including payment of early cancellation fees to your current provider (if applicable).
Both options are available.
You'll receive a temporary number with your new Fido service. Contact us or visit a Fido store and a Fido Specialist will then start a request to transfer your number.
Your voicemail may reset during the transfer. It’s best to retrieve all your messages before starting a transfer request.